Ill Treatment Towards Indian In Thailand (toyota Motor)

November 4, 2009

Dear TOYOTA

This is to inform you that for the second time,I am being harassed by TOYOTA MOTOR THAILAND by supplying a sub standard car in March.

We took the delivery of the Toyota Soluna Vios Car Chasis Number MR 053HY9305093757 and Engine Number 1NZ-X845865

This car was delivered to us on the 9th March 2009.

Before taking the delivery, we had requested the representative of TMT to check the car properly so that we will not run into the problems like the once we had earlier and we were harrassed for more than 2 and a half year before they agreed to replaced the car but with us had to pay more money.

AS informed you, we took the delivery on the 9th March and on the 11th March, the glove compartment fell off.

On checking, they informed us that they had put the glove compartment of another model.

I ASKED THEM WHAT HAPPENED TO THE QC ???????????

At that time a representative of CS Department Mr. Thawatchai who was under influenced of ALCOHOL told us that if we are not happy with the car, WE CAN SUE TMT FOR SUPPLYING THE SUB STANDARD CAR or WE CAN SELL IT BACK TO TMT.

On hearing this, I asked him why no offer OF REPLACING THE CAR. Or that TMT THAILAND KNOWS THAT THEY ARE MANUFACTURING SUB STANDARD CARS TO THE THAI PEOPLE.

After that, we started having problems with SCHOCK ABSORBER, BRAKES. AIR CONDITIONS. Every time we take the car for checking, we would be told that THERE ARE NO PROBLEMS and many times, they had done the reparing.

SINCE TAKING THE DELIVERY , WE HAVE TAKEN THE CAR TO THE SERVICE CENTER FOR MORE THAN 20 TIMES, AND SURPRISINGLY THEY DO NOT PUT INTO THE RECORD NOR THEY ISSUE ANY DOCUMENTS OF SERVCING which is a way not to acknowledge that they car was taken for reparing.

ALL THE PROBLEMS STILL PERSISITS, AND WE HAVE SOME DOCUMENTS WHICH SHOWS THAT THERE ARE PROBLEMS BUT TOYOTA MOTOR THAILAND REFUSE TO ACCEPT IT.

We are left with no alternative but to sue TOYOTA MOTOR or WE MIGHT DECIDE TO SMASH THE CAR and to do that WE ARE GOING TO INVITE THE MEDIAS TO MAKE A NEWS OUT OF IT.

We are forwarding the complain e-mails to all lthe people we know and all the regionall newspapers to inform the readers how bad service is being rendered by TOYOTA MOTOR THAILAND.

May be you are aware that in India, SOME OF THE PARTICIPANT IN THE CONTEST WHO WON BUT WAS NOT GIVEN THE PRIZE BY TOYOTA MOTOR INDIA has already taken TOYOTA MOTOR INDIA to the Consumer Court and I am sure they wil have tought time coming out of that.

UNFORTUNATELY TOYOTA MOTOR THAILAND IS REGULARLY PAYING BRIBE TO THE AUTHORITIES IN THAILAND TO RULE AGAINST PEOPLE WHO COME TO COMPLAIN.

If you can read Thai, you will see thousands of complains like my complain in the Internet on TOYOTA SUB STANDARD CAR AND REFUSAL OF ACCEPTING THE RESPONSIBILITY BY TOYOTA MOTOR THAILAND.

For your in formation, I AM GOING TO MAKE A SIGN BOARD ON ALL THE SIDES OF MY CAR INFORMING PEOPLE OF THE ATTITUDE OF TOYOTA MOTOR THAILAND AND FOR THE READERS TO THINK TWICE BEFORE BUYING TOYOTA CARS BESUCE IF THEY BUY TOYOTA , THEY WILL BE GETTING PROBLEMS AS A BONUS LIKE WE HAVE GOT TWICE.

WE HAVE REPORTED THIS MATTER TO MR. TANADA, THE PRESIDENT OF TOYOTA MOTOR THAILAND, BUT HE IS ALSO GIVING A COLD SHOULDER WHICH MEANS THAT TOYOTA MOTOR THAILAND'S AIM IS ONLY TO CHEAT PEOPLE BY SUPPLYING SUB STANDARD CARS TO MAKE MORE PROFIT.

I am attaching 2 letters I have written to Mr. Tanada for your reference, and from this weekend, you will get ALL THE CC COPIES OF OUR LETTERS SEND OUT TO PEOPLE WARNING THEM OF USING TOYOTA CAR.

I am sure you are aware that SALES OF TOTYOTA CARS IN THAILAND HAS DROPPED CONSIDERABLY. THE REASONS ARE NOT ONLY DUE TO ECONOMY DOWN TURN, BUT IF YOU INVESTIGATE, YOU WILL FIND THE THE POOR SERVICE AND REFUSAL OF RESPONSIBILITY IS THE MAIN FACTOR BROUGHT DOWN THE SALE IN THAILAND. Otherwise, the other brands would have been in the same situation, but they are doing much better becuase they do care for the CUSTOMERS.

November 4, 2009

Dear TOYOTA
This is to inform you that for the second time,I am being harassed by TOYOTA MOTOR THAILAND by supplying a sub standard car in March.
We took the delivery of the Toyota Soluna Vios Car Chasis Number MR 053HY9305093757 and Engine Number 1NZ-X845865
This car was delivered to us on the 9th March 2009.
Before taking the delivery, we had requested the representative of TMT to check the car properly so that we will not run into the problems like the once we had earlier and we were harrassed for more than 2 and a half year before they agreed to replaced the car but with us had to pay more money.
AS informed you, we took the delivery on the 9th March and on the 11th March, the glove compartment fell off.
On checking, they informed us that they had put the glove compartment of another model.
I ASKED THEM WHAT HAPPENED TO THE QC ???????????
At that time a representative of CS Department Mr. Thawatchai who was under influenced of ALCOHOL told us that if we are not happy with the car, WE CAN SUE TMT FOR SUPPLYING THE SUB STANDARD CAR or WE CAN SELL IT BACK TO TMT.
On hearing this, I asked him why no offer OF REPLACING THE CAR. Or that TMT THAILAND KNOWS THAT THEY ARE MANUFACTURING SUB STANDARD CARS TO THE THAI PEOPLE.
After that, we started having problems with SCHOCK ABSORBER, BRAKES. AIR CONDITIONS. Every time we take the car for checking, we would be told that THERE ARE NO PROBLEMS and many times, they had done the reparing.
SINCE TAKING THE DELIVERY , WE HAVE TAKEN THE CAR TO THE SERVICE CENTER FOR MORE THAN 20 TIMES, AND SURPRISINGLY THEY DO NOT PUT INTO THE RECORD NOR THEY ISSUE ANY DOCUMENTS OF SERVCING which is a way not to acknowledge that they car was taken for reparing.
ALL THE PROBLEMS STILL PERSISITS, AND WE HAVE SOME DOCUMENTS WHICH SHOWS THAT THERE ARE PROBLEMS BUT TOYOTA MOTOR THAILAND REFUSE TO ACCEPT IT.
We are left with no alternative but to sue TOYOTA MOTOR or WE MIGHT DECIDE TO SMASH THE CAR and to do that WE ARE GOING TO INVITE THE MEDIAS TO MAKE A NEWS OUT OF IT.
We are forwarding the complain e-mails to all lthe people we know and all the regionall newspapers to inform the readers how bad service is being rendered by TOYOTA MOTOR THAILAND.
May be you are aware that in India, SOME OF THE PARTICIPANT IN THE CONTEST WHO WON BUT WAS NOT GIVEN THE PRIZE BY TOYOTA MOTOR INDIA has already taken TOYOTA MOTOR INDIA to the Consumer Court and I am sure they wil have tought time coming out of that.
UNFORTUNATELY TOYOTA MOTOR THAILAND IS REGULARLY PAYING BRIBE TO THE AUTHORITIES IN THAILAND TO RULE AGAINST PEOPLE WHO COME TO COMPLAIN.
If you can read Thai, you will see thousands of complains like my complain in the Internet on TOYOTA SUB STANDARD CAR AND REFUSAL OF ACCEPTING THE RESPONSIBILITY BY TOYOTA MOTOR THAILAND.
For your in formation, I AM GOING TO MAKE A SIGN BOARD ON ALL THE SIDES OF MY CAR INFORMING PEOPLE OF THE ATTITUDE OF TOYOTA MOTOR THAILAND AND FOR THE READERS TO THINK TWICE BEFORE BUYING TOYOTA CARS BESUCE IF THEY BUY TOYOTA , THEY WILL BE GETTING PROBLEMS AS A BONUS LIKE WE HAVE GOT TWICE.
WE HAVE REPORTED THIS MATTER TO MR. TANADA, THE PRESIDENT OF TOYOTA MOTOR THAILAND, BUT HE IS ALSO GIVING A COLD SHOULDER WHICH MEANS THAT TOYOTA MOTOR THAILAND'S AIM IS ONLY TO CHEAT PEOPLE BY SUPPLYING SUB STANDARD CARS TO MAKE MORE PROFIT.
I am attaching 2 letters I have written to Mr. Tanada for your reference, and from this weekend, you will get ALL THE CC COPIES OF OUR LETTERS SEND OUT TO PEOPLE WARNING THEM OF USING TOYOTA CAR.
I am sure you are aware that SALES OF TOTYOTA CARS IN THAILAND HAS DROPPED CONSIDERABLY. THE REASONS ARE NOT ONLY DUE TO ECONOMY DOWN TURN, BUT IF YOU INVESTIGATE, YOU WILL FIND THE THE POOR SERVICE AND REFUSAL OF RESPONSIBILITY IS THE MAIN FACTOR BROUGHT DOWN THE SALE IN THAILAND. Otherwise, the other brands would have been in the same situation, but they are doing much better becuase they do care for the CUSTOMERS.
I WILL SEE TO IT THAT TOYOTA CAR SALES IN THAILAND DROP FURTHER AND WILL WARN ALL THE THAIS AND INDIANS TO BE CAREFUL TO BUY YOUR BRAND.