Beware

[acetip]

as i only cover about 4000 miles a year now i decided to sell my ford st tdci and get something more sensible for my age, so decided iwould buy something with a timing chain and not a belt that should last the lifeof the car.

saw a auris 1.6 t spiritat at toyota main dealer having done 19600 miles so phoned as asked for details.

i wastold the was a toyota approved ONE OWNER.just had its 20000 mile servics pedal recall done.

as i no trade in to do i was in good position to haggle agood deal on it. got a big lump of the asking price they would tax it for a year, full tank of fuel, fit mud flaps and floorr mats.

so called in the dealers with the wife and took it for a road test,it ran very nicely, handlrd well nice brakes (no squeels) drove through potholes and nd no sign of any rattles infact could not fault it other than the rubbishy radio/cd fitted compared to the sony in the st.the wife asked about who owned before and salesman said it was an elderly chap (like me ) they sold to from new whose wife had died and traided something smaller, i think a aryis

had good look around and decided to have the car on condition that the few scratches and chips fixed ( not touched up but done properly also one wheel had been kirbed they agreed an i paid them a deposite.

picked the car up about a week later and she looked like new no sign of any marks and the wheel was refurbishedand matched the others.payed the balace of the price and drove home a happy bunny.

that is till the registration document arrived, it had TWO previouse owners.i got onto the phone and complained to the sales man, hesaid he did not now that it had two owners.( as if )i asked what he was going to do about it and

he said like what, isuggeted some compensation or my money back, he did not want to know.as the car is a toyota

approved in can be changed within 30 days. if the replacement cost more you have pay the difference and if cheaper

your get nothing back.anyway they had nothing iwas interested in other than a t3 1.6 but was a multi mode and the wife would never get the hang of it.plus it was £1000 more.

i like the car but feel ive been conned, have no independent whitness to back up how the i was lied to about the history of it.

i know toyota dealersships are having problems selling cars at the moment because of the percered qualiyy issue but

not be that desperate to cheat customers.

so if you are thing replacing your car or buying another keep well away from TURNERS TOYOTA BURY ST EDMUNDS IN SUFFOLK>. sorry about the long rant, but im feeling realy up tight about this.

[don21]

A car salesman not telling the truth? Whatever next.

[Parts-King]

This should have nothing to do with the 30 day money back guarentee, if you were told it had one owner and it had two, then they are in breach of contract and you could sue them to recover your losses. The next thing to do is to write to the centre manager and sales manager (sent by recorded delivery to BOTH)explaining the problem, mentioning their breach of contract. Your problem will be proving it as it was probably only something verbal. No harm in saying what you feel IN WRITING, be polite but firm and ask what they propose to do about it

The fact it has two owners could be very simple, say a dealer taxes the car on behalf of a customer because the customer wants it quickly but cannot get insurance sorted. The car goes into the dealers name, then the logbook comes through, it is changed into the customers name, two owners appear, but in reality only one person has owned it, it maybe that simples!

Kingo

[acetip]

This should have nothing to do with the 30 day money back guarentee, if you were told it had one owner and it had two, then they are in breach of contract and you could sue them to recover your losses. The next thing to do is to write to the centre manager and sales manager (sent by recorded delivery to BOTH)explaining the problem, mentioning their breach of contract. Your problem will be proving it as it was probably only something verbal. No harm in saying what you feel IN WRITING, be polite but firm and ask what they propose to do about it

The fact it has two owners could be very simple, say a dealer taxes the car on behalf of a customer because the customer wants it quickly but cannot get insurance sorted. The car goes into the dealers name, then the logbook comes through, it is changed into the customers name, two owners appear, but in reality only one person has owned it, it maybe that simples!

Kingo

thanks for the advice kingo.

ive phoned him again and he said he would discuss the matter with his boss and get back to me,but he has not.

i emailed the firm but no reply. phoned again but he is not available.a very differnt attetude to when he sold me the car. i cant afford to take legal action on something i cant win on, as ive no independent whitneess to how the car was described.

as ive stated i am happy with the car, but ive feel ive been cheated ( hurt pride i suppose )

as this might well be my last car(i am nearly 75 ) resale value may well not come into it.

but some sort of recompence such as free service would make me feel they have not made a complete fool of me.

and they own up to their miselling ofthe car.

thanks once more for your advice, much appreciated.

ive just remembered when i paid the balance for the car which was on my debit card

this salesman got the figuires mixed up and printed in the card £540 less than it should have been i never noticed has i dont use online banking ( another story )

several days whent by before they noticed the mistake and and contacted me. so i went to my bank and checked how much was withdrawn and saw that i owned them .i then settled the outstanding amount .

if only the regisration document had come from the DVLA sooner i would have had them by the short and curlys.

and to think i was concerned about the salesman getting into trouble (no fool like a old fool)

[Parts-King]

You should write to them, just imply that if you dont get satisfaction then you will have to take further advice, you are right, it hurts and your pride is dented, dont rely on phone and email, send it to the Centre Principle AND the sales manager, chances are the salesman hasnt even mentioned it to his manager in the hope you will go away!

Kingo

[acetip]

You should write to them, just imply that if you dont get satisfaction then you will have to take further advice, you are right, it hurts and your pride is dented, dont rely on phone and email, send it to the Centre Principle AND the sales manager, chances are the salesman hasnt even mentioned it to his manager in the hope you will go away!

Kingo

thanks again kingo i will give it a try

did notice the editing i done on my earlier reply.

[bobbo7070]

In my experience you can't trust ANYTHING a dealer tells you, even the supposedly good ones.

If they don't have an answer they seem to make one up, then deny saying it later.

The outright bl**dy lies I've been told over the years by car salesmen, and when challenged they just get aggressive...!

When I bought my car I was told it had been fully serviced (the book was stamped). When I got it home I checked the oil and it was filthy and old. i rang the dealer and they said it was quite normal for new oil to be in this condition after a thirty mile drive. I've done countless oil changes in my life on everything from Ferrari's to knackered old Ford trucks, so I know what I'm talking about. When I mentioned this (very politely!) I was told that they are the experts and there wasn't much they could do if I didn't trust them, bl**dy fools!!! It was only after I talked to the senior salesperson and pointed out I'd bought three cars off them in five years they agreed to change the oil.

(They said change it "again", of course).

[acetip]

In my experience you can't trust ANYTHING a dealer tells you, even the supposedly good ones.

If they don't have an answer they seem to make one up, then deny saying it later.

The outright bl**dy lies I've been told over the years by car salesmen, and when challenged they just get aggressive...!

When I bought my car I was told it had been fully serviced (the book was stamped). When I got it home I checked the oil and it was filthy and old. i rang the dealer and they said it was quite normal for new oil to be in this condition after a thirty mile drive. I've done countless oil changes in my life on everything from Ferrari's to knackered old Ford trucks, so I know what I'm talking about. When I mentioned this (very politely!) I was told that they are the experts and there wasn't much they could do if I didn't trust them, bl**dy fools!!! It was only after I talked to the senior salesperson and pointed out I'd bought three cars off them in five years they agreed to change the oil.

(They said change it "again", of course).

a few years ago i was talking to chap who hsd worked for a main dealer ( not toyota ) in norwich and if a car came in for a annual service and had not done a great deal of miles they would not bother to do a oil or filter change,

especially if it was woman owner.

back in the sixtys i ran a small garage in suffolk . a chap came in for fuel (you got 4 galls 4 star a pound then and 2 pence change.

had a chat with him about his car ,an austin cambridge. he had done 12000 miles in it but it was terrible to start

and seemed to miss lot, it had been serviced at a firm in stowmarket where hed purchased it from new.

hed been back to them several times with it complaining of its performane but they could not find anything wrong with it

he said he lived in stowmarket but was visitng his sistr who lived a few 100 yards from my garage.

i suggested if he left with me and i would have look at it for him.

in those days austin sprayed their engines green and the spark plugs were already fitted and covered to keep the spray off them, but there was always green paint on the base of the plugs afterwards.

as soon as i lifted the bonnet of the car i could see it had the original plugs in it as the four had green paint on them.

the garage had not done thing on the car from new, i had a word with the owner ,then renewed the spark plugs and points

adjusted the valve clearances.

when i took it for a run it was as sweet as a nut,the owner was over the moon when he drove it.

he asked me to do the rest of the srvice,oil change and filter plus greasing .

when he went back home he went armed with the plugs and points telling me he was going to speak with the manager

of the firm in stowmarket, as he had been charged for them on the sevices they had supposed to have carried out.

[bobbo7070]

Plugs n' points!

Them was the day's. Everything was so much simpler. Cars wouldn't start on a cold day, motors rusted away before your very eyes, tyres were crossply and blew up if you drove too fast, seat-belts weren't compulsory (and courtship was more flexible). But if you ran into something lighter than a Centurion tank you bumped off and got to drive home.

Remembering happy days of motoring in my 1962 Mini (no heater) and later my brand new state-of-the-art 1967 Mk1 Escort 1300GT!!! (It was fantastic, it had a heater and it worked, improving courtship possibilities even more.)

[acetip]

Plugs n' points!

Them was the day's. Everything was so much simpler. Cars wouldn't start on a cold day, motors rusted away before your very eyes, tyres were crossply and blew up if you drove too fast, seat-belts weren't compulsory (and courtship was more flexible). But if you ran into something lighter than a Centurion tank you bumped off and got to drive home.

Remembering happy days of motoring in my 1962 Mini (no heater) and later my brand new state-of-the-art 1967 Mk1 Escort 1300GT!!! (It was fantastic, it had a heater and it worked, improving courtship possibilities even more.)

y0ur forgeting the bench seat, that was the best thing ever to have in a car, like having a single bed in the car

and i dont mean for sleeping (bit tired afterwards).

[Grippen]

It can also be another case, I don't know if banks or credit companies do this but here it is common in ALD and Leasings. They might have bought the car with ALD credit and the bank or institution demanded that the car had to stay in their name while you are paying the credit. Eventually they finished paying the credit and then placed the car in their name. So you will actually have 2 registrations but only 1 owner. It would be good to know these details. Can't you find this out? If this is the case he wasn't in fact lying about it just not completely accurate.

This is a reason why some people do not place the car in their names after the credit ends they keep driving it with the paper issued by the bank but never actually change the registration. This way only 1 registration will show. My wife's car is one of those cases the person that sold us the car never turn the property registration towards him otherwise the car would have 3 owners when in fact just has 2 now.