Had Enough Of Toyota Complacency

[stompe]

Hi Guys

So fed up with the lack of so called Toyota *Customer Service* ive wrote to the MD of Toyota Uk, i will keep you all informed

Stompe

[Grumpy Cabbie]

About which particular issue?

Anyway, good luck! lol

I remember when I first got my car and after the second time the dealers messed up with the wrong oil I reported my displeasure on the Toyota post service survey. I asked to remain anonymous but I don't think I was because since then whenever I get work or a service done on my car I never get the survey anymore!

I suppose the 'what they don't know doesn't hurt' attitude prevails at Toyota UK.

[stompe]

About which particular issue?

Anyway, good luck! lol

I remember when I first got my car and after the second time the dealers messed up with the wrong oil I reported my displeasure on the Toyota post service survey. I asked to remain anonymous but I don't think I was because since then whenever I get work or a service done on my car I never get the survey anymore!

I suppose the 'what they don't know doesn't hurt' attitude prevails at Toyota UK.

Hi Grumps

About the issue of warranty, and the Sat-nav Debacle, ive never had so much bad service from Toyota in all my years, it seems your black listed for telling them the truth! :censor:

[Seamaster73]

I've had utterly faultless service from my local Mercedes dealership for the last four years, right up until my last visit, when a couple of very minor items I wanted attended to were missed.

You wouldn't believe the controversy this caused when I mentioned it in passing on the post-service survey. I said it was no big deal, but within forty-eight hours I had the general manager of the dealership on the phone twice, and Mercedes themselves once. They were falling over themselves to make it right. For a company car punter with a bottom of the range car.

I guess I'm going to miss that kind of service when I say goodbye to the Benz and hello to the Prius in May.

[stompe]

I've had utterly faultless service from my local Mercedes dealership for the last four years, right up until my last visit, when a couple of very minor items I wanted attended to were missed.

You wouldn't believe the controversy this caused when I mentioned it in passing on the post-service survey. I said it was no big deal, but within forty-eight hours I had the general manager of the dealership on the phone twice, and Mercedes themselves once. They were falling over themselves to make it right. For a company car punter with a bottom of the range car.

I guess I'm going to miss that kind of service when I say goodbye to the Benz and hello to the Prius in May.

They used to be top of the Customer Satisfaction surveys Seamaster, but slipping now