Toyota Uk

[Phil_1985]

Has anyone ever wrote a letter to Toyota UK? Doesn't matter what type of letter (whether it be positive/negative/neutral), but did you receive an acknowledgement or even a reply? The reason being is that I sent a letter to them on the 29/03/11, and I haven't had any response whatsoever. Even Renault UK used to respond within days with a generic letter before personalised contact, but Toyota UK haven't even bothered to do so?

[FROSTYBALLS]

I've e-mailed them a couple of times, and got a reply within two days. Tend to use e-mail now rather thean letter, as companies quite often have different response times for e-mails and letters - e-mail responses tend to be faster.

[Mistermena]

Has anyone ever wrote a letter to Toyota UK? Doesn't matter what type of letter (whether it be positive/negative/neutral), but did you receive an acknowledgement or even a reply? The reason being is that I sent a letter to them on the 29/03/11, and I haven't had any response whatsoever. Even Renault UK used to respond within days with a generic letter before personalised contact, but Toyota UK haven't even bothered to do so?

I haven't contacted Toyota as yet. But I will do by email to thank them for doing the right thing for my T-180. I'll also be asking some questions to about the 2.2 diesels while I'm at it.

[Daveyonthemove]

If i ever write a letter to a company, it gets sent 'recorded' delivery and then they can't bin it and pretend it never arrived.

In the one instance that i did contact TUK, i sent an email on a sunday night, and i received a call back on monday afternoon and had my problem resolved at my visit to the dealers a couple of days late. The dealer were fully aware of the situation, and TUK emailed me the details incase the dealer claimed to be un-aware.

So in my limited experience of contact with them, i'd have to say that they have been very good in responding.

[Phil_1985]

Thanks for the replies,

I guess it's my own fault, I usually send by recorded delivery, I did to the dealer and got a response within a week but I had faith in Toyota UK and assumed recorded delivery would not have been required! How disappointing. This is my first ever Toyota - I had high expectations but so far it's been nothing but a disappointment

The build quality on my Auris is unbelievable - not what I expected!

[forevered]

ive had to email them several times recently, and they send an almost imidiate conformation of receiving the email(which always arrived in my junk mail box)pledging to reply within 3 working days, which they always did

they were very helpful in getting my local dealer to fix my squeaky brakes and creaking front suspension.

email them at. customer.relations@tgb.toyota.co.uk

[Phil_1985]

To be honest, I feel like sending them a very nasty e-mail... but I know it won't get me anywhere. Even since sending them a letter, more problems have developed with my car! I think I'll give them one more chance, and send them a polite but sharp e-mail!

[forevered]

when i emailed them i had a good go at them(wasnt abusive)about the quality of my auris, and the inability of benfield leeds to fix some of the problems especially the squeaky brakes and creaking front suspension,they claimed they couldnt here any squeaking from the brakes or creaking from the suspension, which was because they hadnt bothered to listen to me when i told them under what conditions the noises occured,so i had no choice but to go to customer relations

even then it took them 2 attempts to fix the brake noise, and they replaced the top of the front suspension struts to cure the creaking, this didnt work, and rather than go back yet again i got a can of silicon spray out and sprayed it over all the suspension joints i could find and this cured it

also told them i had had squeaky clutch pedal, squeaky gearlever,clicking steering column, and again squeaky brakes when i bought the car last year.i told them i had a nissan for 8 years before the auris without one single fault, and that my father in law also had a nissan for 5 years without a problem and was about to change it ,and had asked me about my toyota.

i said how could i reccomend toyota cars and there dealers after this ? i got a reply appoligising for all my faults and teling me they had contacted the service manager at the dealer who insisted they had fixed the suspension noise, also they told me how reliable there cars were compared to most other manufactures

[Phil_1985]

well I received a call from Toyota UK yesterday afternoon, even though I told them I was only available Mon-Thur after 16:30. I was at work at the time, so I had to keep the conversation short. They are going to ring me on Tuesday after they've spoken to the dealer as my car is in then. I'll let you's know the outcome.

I've never had this much hassle when buying a car, even on the day of the handover was a complete shambles although I've just brushed it under the carpet and never mentioned it - the tax disc and MOT was incorrect, the details were incorrect on them. I spotted the MOT document in the dealer at the time, and the tax disc when I got home. As for the preparation of the car aspect, the boot light was faulty and the windscreen wipers were worn. I'm positive that these issues would have been picked up on a standard service, so then why not when my car went through the workshop for checks before handover to me?

[acetip]

well I received a call from Toyota UK yesterday afternoon, even though I told them I was only available Mon-Thur after 16:30. I was at work at the time, so I had to keep the conversation short. They are going to ring me on Tuesday after they've spoken to the dealer as my car is in then. I'll let you's know the outcome.

I've never had this much hassle when buying a car, even on the day of the handover was a complete shambles although I've just brushed it under the carpet and never mentioned it - the tax disc and MOT was incorrect, the details were incorrect on them. I spotted the MOT document in the dealer at the time, and the tax disc when I got home. As for the preparation of the car aspect, the boot light was faulty and the windscreen wipers were worn. I'm positive that these issues would have been picked up on a standard service, so then why not when my car went through the workshop for checks before handover to me?

any work, service, inspections that a car needs, then the sales dept has to pay the workshop for doing that work.this cost cuts into their profit of the sale.

so if they can get away with it they will try.

all car salesmen are up to these tricks,yes even toyota ones.

[bruce e]

any work, service, inspections that a car needs, then the sales dept has to pay the workshop for doing that work.this cost cuts into their profit of the sale.

so if they can get away with it they will try.

all car salesmen are up to these tricks,yes even toyota ones.

You've hit the nail on the head. This is a dealership problem as opposed to a Toyota manufacture issue. Which dealer are we talking about? Time to name & shame

[Daveyonthemove]

Agreed.

My dealings with Ford were just as bad. On collect my car was pulling so badly to the left that i had to physically pull the wheel to the right in order to drive straight. They claimed it had been checked and i challenged them. They then claimed the tyre pressures were low, but it turned out to be 2 different types of budget tyre fitted. I ended up getting money back towards the cost of the tyres, and a full tank of fuel and some car mats.

They didn't really improve after that, but my letters to the Area manager seemed to be the only way to get my problems listened to.

All brands have bad dealers, and good ones. Its pot luck which one you buy from, but if you take the right action in the right way, you can get things sorted.

[Phil_1985]

well I received a call from Toyota UK yesterday afternoon, even though I told them I was only available Mon-Thur after 16:30. I was at work at the time, so I had to keep the conversation short. They are going to ring me on Tuesday after they've spoken to the dealer as my car is in then. I'll let you's know the outcome.

I've never had this much hassle when buying a car, even on the day of the handover was a complete shambles although I've just brushed it under the carpet and never mentioned it - the tax disc and MOT was incorrect, the details were incorrect on them. I spotted the MOT document in the dealer at the time, and the tax disc when I got home. As for the preparation of the car aspect, the boot light was faulty and the windscreen wipers were worn. I'm positive that these issues would have been picked up on a standard service, so then why not when my car went through the workshop for checks before handover to me?

any work, service, inspections that a car needs, then the sales dept has to pay the workshop for doing that work.this cost cuts into their profit of the sale.

so if they can get away with it they will try.

all car salesmen are up to these tricks,yes even toyota ones.

I've not let this one get to me, everybody makes mistakes but I do agree that as a business, naturally one will try to strike a balance between the needs of it and the customer, in this case I guess I just caught them out. Understandable, how else are companies going to make money!

Anyway, my car is in the dealer today, honestly I feel for them, I know my contract of sale is with the dealer but I feel some of the issues I'm having lie with the poor build of the vehicle itself, I mean some of the issues are common problems easily found on here, which is why I personally feel that Toyota UK should be covering the cost to rectify them, not the poor franchise!

As I said earlier, I'll post the outcome on here, I sure hope Toyota UK aren't pressurising my local dealer to stump all the costs and cover their own reputation and the costs of rectifying issues like the whistling wing mirror and creaking windscreen, why should they? Yes they sold me the car, but they didn't build it!