Iq 2Nd Service?

[Parts-King]

Lets hope then there will be plenty of choice used & sometimes low milage iQ's around for sale at Totota Dealerships & Independents dealerships & private sales that will have

'Full Toyota Service Histories' & ones that just have 'Full Service Histories'.

You might then expect the ones that do not have the 'Full serviced at a Toyota Dealership service history' to be that many hundred of pounds cheaper to buy.

Funnily thats never how it seems to be tho is it, & it never will be IMO.

Personnaly I would prefer a nicely looked after, prepared, presented & maintained S/H car every time over one that has 'Toyota Service' stamps in the book & thats it..

That 'Full Toyota Service History' can be on an ex-demo/salesmans daily drive, ex-lease,hire, motability or anything where the drivers has ragged it to death without a care in the world because its going back in 6 months,1, 2 or 3 years type thing..

george

You are confusing service history and types of owner, why? that has nothing to do with it, all I am saying is, go and P/EX your car 2 or 3 years down the line with indedpendant service history only and you will be offered less for it, end of, it is a much less desirable car for your dealer to sell. Think of it from the prospective purchasers point of view, one with FTSH or one stamped by Fred Shed, I KNOW what the customer would choose first. There are cars we will NOT take in P/EX for this specific reason

Kingo

[thewildblue]

Thing is part exing the car at the main dealer means you will get your pants pulled down anyway regardless of service history type....best to sell privately.

Also you need to factor in the difference between costs, for example Im doing close to 20k a year in my car, so thats 6 services in 3 years. At Toyota dealer prices thats a fair old wedge I would imagine working out close to a grand difference from having the work done at your local indy. I would like to see how much difference is offered in part ex with a car with , FTSH, FSH and part service history. On a 3 year old car I bet its nowhere near a grand.

I know who I would trust more as well....some of the ***** Ive heard from main dealers over the years really does beggar belief with it all. Indy all the way for me and once out of warranty I do it myself and just keep all the receipts.

[bradburyss]

My partner is just about to buy a second hand iQ and as long as the stamps are in the service book then we don't care if they are Toyota or another garage. I'm guessing a lot of people are the same or don't even look at the service book before buying. The same with trading in, I have never been asked to show the book or inform the dealer whether it was manufacturer or non-manufacturer serviced and because of the block exemption rules it shouldn't matter. The smart we're getting rid of has been serviced by a specialist since new as I had very bad experiences with Mercedes main dealers with my previous smart. The same goes for the Peugeot I currently have.

To tell people their car will be worth less when trading in when it appears that you work for a Toyota dealer seems a bit of a scare mongering tactic to me. Especially without quantifying it.

[Parts-King]

To tell people their car will be worth less when trading in when it appears that you work for a Toyota dealer seems a bit of a scare mongering tactic to me. Especially without quantifying it.

I don't appear to work for a dealership, I DO!

I'm not sure what you mean about quantifying it? All I can tell you is that from our own dealership point of view, our policy is to offer the best deal possible to, 1: Existing loyal customers 2: Customers with TFSH. As an aside, should you ever have an issue OUTSIDE of warranty, then Toyota will look at a goodwill claim more favourably if you have TFSH. At the end of the day, a customer makes a choice, there are people out there who NEVER have a car serviced AT ALL its a personal choice, I'm just telling the story from the opposite side of the page, I don't need to quantify / justify anything, just telling you how it is in the trade with 35 years experience under my belt

Kingo

[s44gtw]

As i see it,

The thing is Toyota & other car makers make cars.

They have the cars sold by dealers, these dealers are a franchise.

Now sadly all dealerships are not equal & all dealership workshops are not equal.

Undercover Boss @ Izuzu Trucks Uk showed just how things go wrong however the management try to have an ethic to how they want things.

Better service to customers might get the workshops a better reputation.

This forum is used by Toyota owners mostly i believe, we are not all making up stories about bad experience at Toyota dealerships.

Better customer service across the whole country & pricing will maybe get Toyota a better rep for their UK Dealerships.

george

[thewildblue]

@Kingo

So humour us then, lets have a basic trade in price on a basic standard(no extras whatsoever) IQ, 2009 with 20k. Immaculate, full Toyota service history and then the same car that has normal FSH.

For arguments sake the car wasnt bought from you but had the second Toyota service from you....

[Parts-King]

This forum is used by Toyota owners mostly i believe, we are not all making up stories about bad experience at Toyota dealerships.

Quite, but neither are you offering a balanced view, it is one sided. MOST people who end up on a forum do so, not because they want to be in the family, but to 1: Complain about the product / service / price etc or 2: to get advice from fellow forumers (is there such a word?)

So whilst 3 or 4 people complain in a thread about their poor experience / prices at a dealer, it in no way whatsover reflects the real world. We see upwards of 70 customers a day at our group, the vast majority of whom have no cause for complaint, however, you cannot please all the people all the time, and the first customer with a pricing issue is likely to join a forum such as this to complain or moan about prices, thats the way it is, it in no way reflects the true picture. I am offering a picture of the real world and from the other side of the coin, just so there is a bit of balance

Kingo

[s44gtw]

If those 70 plus customers a day are completing 'customer satisfaction surveys' and the vast majority are expressing satisfaction at the price they paid & the service they received that is a great thing.

Even if only half complete any survey & 80% are happy, thats good.

It is the percentage that are left un-happy that need addressed tho i would think.

Lots of people just suck it up, & move on to another manufacturer or dealership.

I happen to like Toyota & my chosen Toyota dealership, been into quite a few around the UK that need punted by Toyota,

just like the one nearest to my home was several years ago.

Matching signs, logos, showrooms etc is sometimes just not enough IME.

george

[Parts-King]

Even if only half complete any survey & 80% are happy, thats good.

It is the percentage that are left un-happy that need addressed tho i would think.

Lots of people just suck it up, & move on to another manufacturer or dealership.

That is a very over simplistic point of view if I may say so

Every single customer who has a service or repair job at our group will be surveyed by ourselves AND Toyota. EVERY SINGLE comment is viewed and actioned by our MD, Service and assistant service manager. EVERY customer who makes a comment, good or bad will be followed up by phone. Lots of people in my experience do NOT just suck it up and move on, these days, they are very vocal, and will tell you readily about the service they have received. We are not the only ones doing this and there will plenty of others who do it equally as well.

Kingo

[johnan]

Even if only half complete any survey & 80% are happy, thats good.

It is the percentage that are left un-happy that need addressed tho i would think.

Lots of people just suck it up, & move on to another manufacturer or dealership.

That is a very over simplistic point of view if I may say so

Every single customer who has a service or repair job at our group will be surveyed by ourselves AND Toyota. EVERY SINGLE comment is viewed and actioned by our MD, Service and assistant service manager. EVERY customer who makes a comment, good or bad will be followed up by phone. Lots of people in my experience do NOT just suck it up and move on, these days, they are very vocal, and will tell you readily about the service they have received. We are not the only ones doing this and there will plenty of others who do it equally as well.

Kingo

Kingo, I have dealt with you and your dealership directly and can vouch for what you say about the standards of service that you all aspire to and achieve, if I may say so.

My local MrT service department can not be held in the same esteem unfortunately, and I would describe the front of house service team as mechanically ignorant, glib, chancers.

At least twice I have been told lies about work that was supposed to have been done but wasn't and on writing to the service principal to point this out in the nicest possible way, got a reply to the effect "we only do that if it needs it" .Yes chum, but the quote given for the service cost included that work assuming it would be done, and it would still be charged for even though it wasn't done.

I awaited the Toyota Questionaire to let them know how I felt about it but alas it never arrived, so I forgot about it until now.

I was talking to my local "Fred" of "Fred's Shed" recently and he said when they get Toyotas (and other makes) in for the first service after warranty runs out, one of the first things they do is to take all the wheels off and Copaslip the mating surfaces to prevent seizure in the future, especially with alloys.They have to do this because the dealers have never bothered to take the wheels off on a normal mileage car in the three years of servicing.Sometimes they have a very hard job to get the wheels off.How can everything be properly inspected without wheel removal?

Apart from not doing the work supposed to be done, how can I justify spending over £300 on one and a half hours service when "Fred" will do it for £150 AND do everything on the list AND not try to pull the wool over your eyes. £300, being retired, is substantial.

By the way "Fred's Shed" here is more like a NASA rocket assembly building, absolutely spotless, just like a dealership I presume, but of course we are not supposed to see what goes on behind the scenes in a dealership...which doesn't help.

If I lived in North Wales I would no doubt use Lindopp for my servicing if I could haggle the price down, but I am stuck with what I have got and there is no real choice.

Pay big money for nothing but a stamp in a book (and an oil change) or trust Fred to do a personal and thorough job for half the price, and get a stamp in the book that around here is well respected but no doubt would still be used by a Toyota sales person to unjustifiably reduce a trade in value.