Ay I Offically Joined The I Need A New Engine Club

[caveman_si]

Well top marks to toyota so far. Today I Offically joined the I need a new engine club and customer service has been spot on.

My car has had some issue in the last week. The oil went from full to oil warning light on and empty in less then first 90miles of a very long trip. Filled it up and reset the warning light and no more problems for the rest of the trip but was watching it like a hawk. Then the car has started to hesitate on some accleration just below 2k revs. But done another long drive no worries.

Yesterday drive to work and then the vsc trc and engine warning light come on. Engine slowly loses power as it warms up. Drive the car home again exactly the same. (Sorry to anyone I held up yesterday)

So today I take the car into toyota On spec with no appointment. (was going to call in any way this week as the car is due a service soon) and explain the above to the nice chaps on the service desk.

The bloke was dead honest in saying cant guarrenty when we will look at it as we are busy but I'll see what we can do hopefull later to day most probably tomorrow or friday morning. The bloke next to him only heard 3/4s of it did say ooh avensis we'll need to do an oil loss test. But he couldnt answer how do I drive the 500 miles for test if its in limp mode and doesnt go above 2k revs.

Anyway just had a call back, good news they have looked at it, bad news it needs a new engine. Good news toyota are footing the bill no quibbles. The other bad news is they dont know how long for a replacement engine the chap did mention something about late October early November but isnt sure. Now that would be !Removed! inconvient.

Just shy of 50k and only 2 issues (creaky clutch and now this) both sorted by toyota under warrenty aint bad

Anyway the chap is going to call me back in the morning with a better idea of how long for an engine and to see what we can do regarding a courtesy car. So far im more then happy with the service from toyota I just hope I am still of that mind after we have had courtesy car talks in the morning as regular courtesy cars (ie all the cars auris sized and smaller) dont work for me for more then a few days.

[Red diesel]

Well top marks to toyota so far. Today I Offically joined the I need a new engine club and customer service has been spot on.

My car has had some issue in the last week. The oil went from full to oil warning light on and empty in less then first 90miles of a very long trip. Filled it up and reset the warning light and no more problems for the rest of the trip but was watching it like a hawk. Then the car has started to hesitate on some accleration just below 2k revs. But done another long drive no worries.

Yesterday drive to work and then the vsc trc and engine warning light come on. Engine slowly loses power as it warms up. Drive the car home again exactly the same. (Sorry to anyone I held up yesterday)

So today I take the car into toyota On spec with no appointment. (was going to call in any way this week as the car is due a service soon) and explain the above to the nice chaps on the service desk.

The bloke was dead honest in saying cant guarrenty when we will look at it as we are busy but I'll see what we can do hopefull later to day most probably tomorrow or friday morning. The bloke next to him only heard 3/4s of it did say ooh avensis we'll need to do an oil loss test. But he couldnt answer how do I drive the 500 miles for test if its in limp mode and doesnt go above 2k revs.

Anyway just had a call back, good news they have looked at it, bad news it needs a new engine. Good news toyota are footing the bill no quibbles. The other bad news is they dont know how long for a replacement engine the chap did mention something about late October early November but isnt sure. Now that would be !Removed! inconvient.

Just shy of 50k and only 2 issues (creaky clutch and now this) both sorted by toyota under warrenty aint bad

Anyway the chap is going to call me back in the morning with a better idea of how long for an engine and to see what we can do regarding a courtesy car. So far im more then happy with the service from toyota I just hope I am still of that mind after we have had courtesy car talks in the morning as regular courtesy cars (ie all the cars auris sized and smaller) dont work for me for more then a few days.

Great to see that Toyota are paying for the engine - as they should given the low mileage, however late october/early november seems poor as regards waiting time for the new engine. Regarding the Courtesy cars - im a bit puzzled at this because surely they could just arrange for you to be given one from their used car stock (if they have an Avensis Tourer in stock). Yes its a ballache for them if they have to go on the courtesy cars logbook as another owner (which i assume is the reason customers are told courtesy cars out of stock mate - when there are the best part of 50 to 100 cars outside on the used car lot lol) in order to be legit for the road.

Surely the customer services element of things and keeping the customer happy is worth the ballache of selling the car with an extra owner, in fact a clever salesman could even turn this into a positive by saying - this is a good car so we had no problem giving this out to another customer to use.

Hopefully you will have your Avensis fixed asap

Red diesel

[Pat2u]

Courtesy cars are fleet cars and as such are covered on a block insurance, so i understand when they say they have none available they are used by the bodyshop/services/and bigger jobs in the garage, forecourt vehicles are not covered on the block insurance and the only way to use one would be to exchange/transfere ones own insurance on to said vehicle sometimes at a cost to the customer.

[Duffryn]

Also, most S/H cars for sale do not carry a current Road Fund Licence, so could only run run on trade plates.