Poor Service From Toyota Dealer/toyota Gb

[the fox]

Hi if you read my last posting about my Rav4 nearly throwing my wife of the motorway when the power steering just turned off, I have fitted a Steering ECU from a very low mileage 2008 model and all is now OK, But a warning to any one in the UK who may do there own servicing. I found a Service bulletin relating to my exact problem and year of Rav4 so I contacted Vantage Blackburn Toyota Dealer, and ask for some advice etc this is what he wrote in an email

Mr Flannery

Can you please tell me were you got the bulletin information, as we have never heard of such a fault nor can we find anything relating to it on the Toyota system?

Furthermore if you can provide me with a full Toyota history we can submit a goodwill claim. Toyota will obviously only consider goodwill claims for customers that have shown loyalty by using a Toyota Dealer for servicing.

Regards

John Wharton (Service Manager)

I explained I had bought three brand new Rav4's and I had been in the Club Toyota and Toyota insurance since 1994 but did my own servicing because I was an Ex vehicle technician and a very Loyal Toyota customer this was his reply

Mr Flannery

I don’t see what your complaint has to do with us at Vantage Toyota Blackburn?

Please feel free to call Toyota GB

Regards

John

I contacted Toyota GB who assured me the bulletin did not relate to my vehicle, and after speaking with MR Wharton from vantage they believed he had told me to take the vehicle to a Toyota dealer, They have closed ranks and told lies not very impressed with Vantage or Toyota GB so much so I will not be driving another Toyota ever