Customer Satisfaction

[RunningInPleasePass]

I can't disagree with anything that Kingo says and it must be very difficult to satisfy all of the people all of the time.

With my local dealer (from whom by the way I have bought my last four motor cars and had all my servicing done) I have had many, many more good experiences than bad, but I could still list four or five instances of them failing to meet my reasonable expectations.

I have had far less contact with Toyota corporate and my experiences have generally been good but they did manage to rile me quite severely with their off handedness during my recent change of car.

Are they listening? I don't have enough evidence to draw wide conclusions, though I have yet to find any independent acquaintance who thinks that losing the spare wheel is a good idea.

Do they communicate well? Pretty well most of the time but not always and not in the kind of detail that I would like. e.g When I asked whether the HUD was the same as that in my previous car I was told "yes". But it isn't - it does not include navigation information and that was quite important to me. Similarly, the reversing camera does not provide the very helpful vehicle placement information that used to be there. The liberal use of the (if fitted) note in the users manual can hide a multitude of sins. In the end it is my own fault. I didn't do my research well enough, but it doesn't make me feel good.

It's the human condition isn't it?

You seem to be a loyal Toyota customer, both to the brand and your dealer.

I have far less experience of Toyota, but I have bought 3 cars from them in as many years, but I had a problem with my last car and I think the dealer could have helped a little more, I wonder how much leeway you give to the dealer before you take your custom elsewhere?

[kithmo]

I thought it was due to the brake "feel" recall? The USA had the so called unintended acceleration fault due to the design of their accelerator pedal - I thunk UK Gen 3s had a different design?

Yes, theirs was on the wrong side of the car