D4D Servicing In Accordance With Warranty

[devbias]

Hi all ,

This is my first post so please don't be hard on me as I've had a good look through the forum but haven't come across the information I'm looking for.

I'm a opted out fleet driver looking at the avensis estate D4D icon 2013 but I can't find the small print on the 5 year warranty. Couple of questions below to keep the 5 year toyota warranty valid

1) does the car need to be serviced by a Toyota dealer ?

2) does both the intermediate and full services both need to be done ?

3) what are the service intervals or they car controlled variable ?

I do around 25k a year so I'm trying to work out the servicing costs of this vehicle but would also like to hear from other BIK fleet drivers

[FROSTYBALLS]

Under Block Exemption legislation the car doesn't have to be serviced by a Toyota dealer in order to retain the remainder of the new car warranty. However, it would need to be a VAT-registered garage, and Toyota parts, etc would need to be used.

If however, the car is covered by an Approved Used warranty or similar, these don't need to comply with Block Exemption legislation, so you would need to check the terms of that warranty as regards servicing.

Service intervals are not variable and are due every 12 months or 10,000 miles - whichever occurs first.

Intermediate services are due at the 10,000, 30,000, 50,000, etc intervals. Major at 20,000, 40,000, 60,000, etc.

Basically your servicing would need to be done on the mileage basis - every 10,000 - in order to retain any remaining new car warranty.

See Toyota's Fixed Price Service Scheme for costs - http://www.toyota.co.uk/service-and-maintenance/car-servicing

[devbias]

Thanks for the information

it was the e/car service scheme which poised my question as when I started to look through the service costs it raised concern of the price of servicing and by today's standards 10k can be very costly.

After coming from an ecoflex variable service engine which I often got over 20k before it light up the service light again.

Also apart from the oil filter what other genuine toyota parts could be used on a service as looking through the e scheme even the air filter isn't changed every service and most things are just checked.

Any other fleet drivers out there shed any light on this as looking at toyota prices services alone are going to be at least £800 per year

[Heidfirst]

you are doing 25k a year so basically 2.5 services a year (an intermediate plus a full plus let's say 1/2 of the average so £159+£239+£100). That's £500 not £800 at full Toyota price - some will undercut that, some will let you supply your own parts and/or oil (they don't have to be oem Toyota but they must meet Toyota spec.) - I save £30 on oil alone per service by supplying my own & I'm still using name brand fully synthetic of appropriate spec. You also want to talk to a dealer about a service plan as that can work out cheaper.

The car will be out of original manufacturer's warranty at 100,000 miles or 4 years at your useage. You should be able to extend that but at a cost.

Toyota probably stand behind their warranty better than any other mainstream manufacturer - I looked at Vauxhall's "lifetime" warranty when I was changing & you could drive a coach & horses through it (in your case you would be out of warranty after ~30 months).

[FROSTYBALLS]

If you're covering 25K per annum, that would work out at 5 services over 2 years - which in the worst case would be 3 Full services and 2 Intermediate, or 2 Full services and 3 Intermediate, depending what services have already been done on the Avensis.

Taking the worst case:

3 Full services would cost 3 X £239 = £717

2 Intermediate services would cost 2 X £159 = £318

1 brake fluid change every two years = £39

Pollen filter change every two years = £39

Over a two year period servicing cost = around £1113 (£560'ish per year)

On top of this may have to cater for replacement brake pads/discs or some of the other Maintenance Options mentioned on the Fixed Price Servicing schedule.

Examples given under Fixed Price Repairs - http://www.toyota.co.uk/service-and-maintenance/repairs-and-parts

Front pads and discs £240 fitted, rear £220

Front pads £120, rear £100

As regards servicing costs we found our previous Corolla, Auris and our present Auris cheaper to service than our 'second' cars (Mazda 2 and now a Hyundai i20).

[FROSTYBALLS]

The Vauxhall 'Lifetime' warranty only applies to the first owner - a used Vauxhall would have either the appropriate Network Q warranty or the balance of the 3 year/60,000 mile new car warranty.

[Heidfirst]

He hasn't actually said whether he is buying new or used. it's quite possible for a 2013 car to be sitting in a dealer unsold.

Vauxhall does sell some used cars with a "lifetime" warranty http://www.vauxhall.co.uk/network-q-used-vehicles/network-q-promise/lifetime-100-000-miles-warranty.html

[devbias]

He hasn't actually said whether he is buying new or used. it's quite possible for a 2013 car to be sitting in a dealer unsold.

Vauxhall does sell some used cars with a "lifetime" warranty http://www.vauxhall.co.uk/network-q-used-vehicles/network-q-promise/lifetime-100-000-miles-warranty.html

Thanks for everyone's help.

I'm looking to get a 6 to 12 month old vehicle as there seam to be plenty of Avenis about in the direct distribution channels so it has appeared on my radar for this change although the insignia can still be had with better spec, cheaper servicing and a purchase price approx £3000 less on a 6 month old vehicle but both have a new list price of 23k

Having sat in the service department of my local dealership for the last 4 years I have witnessed many frustrated customers with the lifetime warranty gaping holes hence bye, bye Vauxhall for me.

Just looking for help and advice for servicing costs and any recommendations a awful lot of my colleagues have gone to Hyundai but I prefer Toyota so I'm trying to get the BIK allowance to work out

[Heidfirst]

" the insignia can still be had with better spec, cheaper servicing and a purchase price approx £3000 less on a 6 month old vehicle but both have a new list price of 23k

Having sat in the service department of my local dealership for the last 4 years I have witnessed many frustrated customers with the lifetime warranty gaping holes hence bye, bye Vauxhall for me."

Pretty much my experience. When Vx stopped making Omegas I initially looked to get a Vectra estate but couldn't find one in the combo of engine, transmission & trim that I wanted. After looking for a while I was passing a Toyota dealer & had some free time so popped in & had a test drive of an Avensis Tourer. It didn't drive quite as well & was dearer but the cabin was a far more pleasant place to be (important if you spend a large chunk of your working day in it). Ended up with an ex-Toyota management car & was very happy with that.

Dealer experience has been markedly different than the large soulless Vx ones that are left up here (once upon a time had a great small, family-run Vx dealer but he couldn't compete with the big chains & closed :( )

Now on my 2nd Avensis (after looking at Insignia) & hoping to have same experience with this one.

With 20,000 intervals the Vx servicing probably is cheaper for you by a couple hundred £s per annum. The higher rate of depreciation will continue so you'll get more for the Avensis at the end than for the Insignia.

TR/Icon imo is definitely the best bang for the buck spec. - it has pretty much everything that you really need/want. The only thing that I would miss from my TSpirit (now Excel) would be the power-folding mirrors & I certainly wouldn't miss the 18" 45 profile tyres ... ;)

[devbias]

" the insignia can still be had with better spec, cheaper servicing and a purchase price approx £3000 less on a 6 month old vehicle but both have a new list price of 23k

Having sat in the service department of my local dealership for the last 4 years I have witnessed many frustrated customers with the lifetime warranty gaping holes hence bye, bye Vauxhall for me."

Pretty much my experience. When Vx stopped making Omegas I initially looked to get a Vectra estate but couldn't find one in the combo of engine, transmission & trim that I wanted. After looking for a while I was passing a Toyota dealer & had some free time so popped in & had a test drive of an Avensis Tourer. It didn't drive quite as well & was dearer but the cabin was a far more pleasant place to be (important if you spend a large chunk of your working day in it). Ended up with an ex-Toyota management car & was very happy with that.

Dealer experience has been markedly different than the large soulless Vx ones that are left up here (once upon a time had a great small, family-run Vx dealer but he couldn't compete with the big chains & closed :( )

Now on my 2nd Avensis (after looking at Insignia) & hoping to have same experience with this one.

With 20,000 intervals the Vx servicing probably is cheaper for you by a couple hundred £s per annum. The higher rate of depreciation will continue so you'll get more for the Avensis at the end than for the Insignia.

TR/Icon imo is definitely the best bang for the buck spec. - it has pretty much everything that you really need/want. The only thing that I would miss from my TSpirit (now Excel) would be the power-folding mirrors & I certainly wouldn't miss the 18" 45 profile tyres ... ;)

Thanks Scott !!

You are right and I echo what you say completely it just sounds like you are a few years down the road from me or maybe I've put up with GM for too long.

Good to hear that you went back for another Avensis.

In the Company fleet I work for there isn't a single Avensis so I've got no colleague to question to gain any tips from.

Lots of Hyundai, Skoda and Ford drivers but oddly no Toyota drivers to gain knowledge from.

It maybe that our allowance of £380 won't stretch to Toyota prices, hence that's why I'm having to look closely a servicing costs.

Been reading also about the direct debit road tax disc set up which kicks in on October 1st 2014 and it makes me think should I just opt for a Company car and remove all this hassle.

[Heidfirst]

Have you had a look at the Auris Touring Sport? Not a lot of difference in boot size (in fact theoretically the Auris is larger albeit Imo the Avensis probably has more truly useful space).

[devbias]

Yeah I did have a look but the boot space wasn't big enough.

Haven't looked at the difference in cubic litres but from its appearance side by side withe Avensis it was a lot smaller so I ruled it out.

[Heidfirst]

as I said the figures say that the Auris TS has more capacity but, like you, to me the Avensis has more truly usable capacity.