Door Cracks At Check Strap - 2010 T27 Tourer (uk)

[ooglewoogle]

Like others, I recently noticed our car has these dreaded cracks.

I consulted with a Toyota specialist, who referred it to Toyota and got warranty authorisation to replace the drivers side and to repair the passenger side.

Before going ahead with this, I would like to try and negotiate with Toyota directly to have both doors replaced, as I believe this is a manufacturing defect. The passengers side isn't as bad as the drivers, as you would expect, but has visibly begun cracking in the same way. Do you think this is reasonable? The specialist only initially provided Toyota with a couple of quick phone snaps of the check straps, so I am thinking it probably didn't show much for the lesser damage door.

Does anyone happen to have an email address for the Toyota UK warranty dept? Any advice in how to handle it for best outcome?

Many thanks,

G

[Parts-King]

You should present your car to a Toyota dealer for inspection so they can follow it up on your behalf. If you email Toyota directly, they will only point you in that direction initially

[ooglewoogle]

Thanks parts King. The only official dealership within anywhere near me (Inv) referred me to the specialist along the road, as they themselves don't have a bodyshop and can't deal with it. It was the Toyota specialist who does bodywork that initially contacted Toyota and garnered the warranty authentication. Like I say, it is agreed for them to replace one door but only to fix the second, I just want to argue my case for that. I am not sure the specialists are motivated to take up my case beyond where we are at.

I guess I will try contacting the warranty department directly and see what they say. From what you advise, it sounds like I will have to go on a roadtrip to find another dealership....without guarantee of getting anywhere new. Harumph.

Sláinte.

[davelebarr]

Hi, I've just noticed my 2009 tourer has the same issue. I do all my own servicing so won't be getting any help from Toyota I expect. Anyone know what this repair kit is, is it a weld on panel or what? Need to fix this and get shot before the EPB breaks!