Aygo X-nav - Toyota Please Respond

[timsharp03]

We bought our new Aygo in March and got the £399 X-Nav option.

We love the car, but the Sat Nav is something else.

The first thing we noticed is that it way overestimates the time of journeys - always by at least 100%. We live in rural North Yorkshire and tonight we used it to get home 12.5 miles after a meal out. It said it would take 57 minutes. Our old 8 year old Tom Tom which we had running beside it said 27 minutes. The Tom Tom was spot on, using a route I would have taken myself. The X-Nav took us on a bit of a roundabout route, as though it didn't know all the roads, but still got us home in 32 minutes, not the 57 it started out with.

Every time we use the X-Nav it's always at least double the time it should be for routes, once, for a 1 hour 20 minute journey, it told us it would take over 3 hours.

Last weekend, it told us our journey home from a supermarket in Ripon (11 miles away) would take 49 minutes. After about 3 miles, when we turned onto a different road at a traffic lights, it suddenly dropped the ETA by 15 minutes.

A couple of weeks ago, I set the X-Nav to go 5.5 miles to our local small town Bedale. It said 26 minutes (should be 12). I varied the route a little as I knew a quicker one. When I got to a road junction, the X-Nav tried to make me turn left to join it's original route (this would have added 2 miles on to my journey). Instead I turned right and it recalculated the journey, instantly knocking 10 minutes off the ETA (though even then it was still overestimating by 100%).

Can I ask what is the point of a Sat Nav that does not know the right way to go anywhere?

We took the car back to our Toyota garage (Knaresborough) for them to look at the X-Nav and they agreed with us about the journey times, but could not find anything wrong with the installation, nor was there an update available.

As this option on the car is expensive (£399), we expected it to be at least as good as the best current sat navs, but it is not a patch on our ancient TomTom. The maps are crude, it doesn't seem to know the most direct roads to use, and the estimated time for journeys is laughably wrong. And, to answer other people's questions, no it doesn't talk specific directions, just telling you the basics, left, right etc.

We have taken photos of routes with the TomTom running next to the X-Nav to prove our problems, and are gradually adding to our 'evidence'. A couple are attached.

To say we are disappointed is an understatement. Unless Toyota can do something about it, we'll have to demand a refund for it as it is not currently of merchantable quality

[FROSTYBALLS]

Hello Timothy - welcome to Toyota Owners Club.

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I would suggest that you contact Toyota GB directly - https://www.toyota.co.uk/caring-for-your-toyota/owners/owners.json#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Fcontact-us