Intro - Plus Jacking Damage

[Ampex196]

Hi, I've owned a 2012 Auris HSD (my first Toyota) since July 2015. I'm enjoying driving over 450 miles on around £35.00 of 95 unleaded.

The OSF corner has been damaged while fitting winter tyres.

Sadly, I see from your forums that my experience is not unique.

TXT of letter to dealer as follows: ..........

The car was booked (via an online supplier of Vredestein tyres) to have Quatrac 3s' fitted to the front.

Basically, the tyre fitter has caused obvious damage (possibly very serious) by improper lifting using a trolley jack.

The (alleged) technician first lifted the OSF. A second or so after the wheel was clear the corner dropped around an inch. He did not notice what had happened, though I certainly did! I saw (and heard!) the event.

They now insist that they were jacking in the correct place (despite having verbally admitted liability earlier).

The garage refused me any further workshop access to make my own full inspection and (later) refused to provide any written admission of liability.

Just so you know where we are going .....!
.............

Addendum...... Oh Dear,

Just now.. I've managed to take a couple of pics (in near darkness) and it seems they have tampered with evidence in a crude attempt to hide the extent of the damage.

Please take a look at the attached .jpg files (quality is just about adequate).

I was standing close by when the trolley jack saddle was placed directly below where you see the two hexagonal bolt heads. Immediately after the event; (following an audible 'crunch' and movement of the car), the flange was folded over (almost 90deg. flattened) towards the camera position, NOT as you see it now!Damage to the wing is still self evident.

I do hope that you can help regarding this difficult situation.

Best regards,

John

OH DEAR!

[Raistlin]

No photos attached ;)

[FROSTYBALLS]

Hello John - welcome to Toyota Owners Club.

Post also posted on older thread - see http://www.toyotaownersclub.com/forums/topic/86533-jacking-damage/#entry1405180