RAV4 2.2 D4D head gasket

[Heidfirst]

It's  "shenanigans" so neither. 

It's no secret that car manufacturers want the lifespan of vehicles to come down so that they can sell more replacement vehicles.

There are good & bad dealers in every franchise.

Remember that we have just had Easter so Toyota UK will have been on holiday too. No doubt they will also have asked for input back from the dealer (who also will have had staff on holiday) before replying to you - it all adds up to delay things.

It's also no secret that VW have their own problems so are probably doing deals that they may not have done before "dieselgate". I hope that you enjoy your VW & have a better VW dealer than you seem to have as a Toyota dealer.

Your car is outside the extended goodwill period for the hg issue & as a pre-existing condition it would not have been covered by taking out an extended warranty now.

 

P.S. the fox, I see that  The Volkswagen Group is recalling 391,000 VW Touaregs and 409,477 Porsche Cayennes built between 2011 and 2016 because of a fault with the pedal mechanism - perhaps Porsche should not buy & fit cheap parts ...  These things happen (e.g. there were over 51 million vehicles recalled in the US in 2015) especially on very complex machines like cars, very many of them are for very minor issues. For minor issues personally I would rather know about it then decide if/when I want it fixed than not - safety critical items are obviously a different matter.

[the fox]

Really good luck with the VW,,, and just a final note from me, two weeks ago I went to a Toyota dealer for my drivers switch re-call, due to no traffic I arrived early 8.15 all closed till 8.30 but I was approached by two staff who had seen me walking around the patch, and the sales manager also came out to talk and guess what when I told them due to my wife's numerous problems and my numerous re-calls Toyota was my last choice for my next vehicle, they did not want to talk any more. they are not interested unless you are spending cash... are all dealers the same probably.. but some don't offer the dream Toyota seem too... and to answer the last posting, other manufacturers diesels don't seem to burn oil, and need new engines after very small mileage's, I have seen plenty diesel Toyota's with naff engine this is the heart of the vehicle and !Removed! expensive... I can live with a few niggles but needing new head gaskets and engines is not ON

[FROSTYBALLS]

You're quite right about head gasket issues not being satisfactory in this day and age - perhaps this may be something you could also communicate to Mitsubishi regarding their diesel engines and the common issues of radiator and head gasket failures in the L200's.

Think this topic has gone as far as it usefully can, especially as the OP has achieved what they see as a satisfactory conclusion for them.

[JT1]

 Hi again. Guess I shouldn't be here now as I am no longer an "OP" of a Toyota, but I thought I'd have a look at any more replies. Thank you for the spell check Scott :) Just wanted to say that the outcome is NOT a "satisfactory conclusion" for this Toyota customer. It's a disgrace that a Company with this reputation can wash their hands of major engine failure at 65000 miles. And it's a disaster for owners like us who put their money and faith in the product. The dealer, and Toyota, have walked away from this (still no reply from either) and whilst I understand loyalty to the brand, this is a site for owners views, yes?  As opposed to Toyota's party line.It's a bit odd that my topic has been closed to any further replies. If there were enough maybe something would be done to help all the other owners who are yet to experience the problem.  My VW has had two recalls in it's short life but at least it's been recalled and the problems  admitted and fixed. Thanks for the support Mr Foxy and good luck for the future. 

[FROSTYBALLS]

Unfortunately the fact remains that:

a) Toyota covered the issues on these engines up to 7 years or 111,846 miles, whichever occurred first

b) your vehicle was outside the above period based on the time limit

c) despite your vehicle being outside the above period, and despite the fact that the car did not have a full Toyota service history, Toyota didn't just walk away, but together with the dealer offered a goodwill contribution towards the repair, which you declined

d) recalls are safety related, and head gasket failure isn't safety related.

e) your solution of buying a VW must have been satisfactory to you, otherwise you wouldn't have gone down that route

f) as you stated you had changed your vehicle any further offer from either Toyota or the dealer would have been pointless, as was any further discussion on TOC

g) the thread remains on Toyota Owners Club, so members or visitors can read the complete thread as is their wont.

[JT1]

Guess you are right. We should think ourselves fortunate that Toyota offer a discounted head gasket set and oil for a trashed engine at 65,000 miles. For the record, here is Toyotas official response

 

" I have been asked by our President and Managing Director, Paul Van der Burgh, to thank you for your email dated 24 March 2016 and to respond on his behalf.  Please accept my apologies for the delay in our response.

I was sorry to learn you had experienced a problem with your Toyota RAV4 and apologise for the disappointment and inconvenience this has caused.

When issues arise outside of the manufacturer’s warranty period of three years or 60,000 miles whichever comes first or we do try to provide an out of warranty goodwill contribution, if possible.  As you have mentioned for this particular issue we have offered support, on a case by case basis, for vehicles up to seven years old.  Regrettably, we cannot offer this support indefinitely and I regret to advise you we are unable to offer a direct contribution towards repairs costs on this occasion.  

As you have mentioned, we do have a programme to help our Centres to offer more cost effective repairs on vehicles over 5 years old.  Farmer & Carlisle (Loughborough) have used this programme to discount the cost of the repair for you and I am sorry you are unable to accept this offer.

I appreciate you are in a difficult position, I regret we are unable to respond in the way you had hoped for and I realise our response will come as a further disappointment to you.  For this I can only apologise.

Yours sincerely"

 

Samantha Betts
Toyota Customer Relations Specialist Case Manager
Toyota (GB) PLC 
Distributor of vehicles, parts and accessories for the UK