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Poll: Are your front doors cracked at the check straps? Please check your vehicle!


coziosco
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Are your front doors cracked at the check straps? Please check your vehicle!  

16 members have voted

  1. 1. Are your front doors cracked at the check straps? Please check your vehicle!

    • YES, I have an earlier model pre 2012 Avensis and my doors are cracked at the check straps
      9
    • NO, I have an earlier model pre 2012 Avensis and my doors are not cracked at the check straps
      0
    • YES, I have a later model after 2012 Avensis and my doors are cracked at the check straps
      2
    • NO, I have a later model after 2012 Avensis and my doors are not cracked at the check straps
      4
    • YES, the cracked doors on my Avensis were replaced inside the warranty period
      1
    • YES, the cracked doors on my Avensis were replaced outside of the warranty period
      0


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It seems several people are reporting cracks in the front doors around the area of the door check straps, this seems particularly prevalent on pre 2012 models, an example of the cracks is attached. Later models appear to have a modified door design.

Please take a quick look at your vehicle to see if you have these cracks so we can gauge how common this issue is.

IMG_2881.jpg

IMG_2882.jpg

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The poll doesn't cater for those owners who have had cracks, but these have already been repaired by Toyota. 

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Good point, I've added in 2 answers for repaired doors inside and outside of warranty

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2 hours ago, coziosco said:

It seems several people are reporting cracks in the front doors around the area of the door check straps, this seems particularly prevalent on pre 2012 models, an example of the cracks is attached. Later models appear to have a modified door design.

Please take a quick look at your vehicle to see if you have these cracks so we can gauge how common this issue is.

IMG_2881.jpg

IMG_2882.jpg

This is severe. Mine has cracks but not to the extent as these! 

Secondhand doors is the best option, if you can source them for a good price.

If not the repair will be strip down of the doors, plate on the inside of the door and welding. The effected area will need to be ground to bare metal an welded. Then the area repainted. More time consuming and labour charges.  Mine can be repaired with re-enforcing plates to prevent the cracking reaching this state. Also I am going to grease the door straps so there is slightly less resistance at the midway stop - nothing cannot be done about the end stop!

As I said before, this is the worst door cracking I have seen so far.

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Yep, it's pretty bad. This is on a 2010 with full dealer history and only 47k when I purchased. Didn't notice the cracks till afterwards tho when trying to work out where the wind noise was coming from :-(

If there's a lot of folk with the same issue who we can get to complete the poll it may nudge Toyota to do something about it.

 

 

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have you asked about your car's doors? Toyota have repaired/replaced a number that we know of.

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When I showed somebody at Sidcup Toyota, the person I spoke to said he was not aware of this and this is the first he had seen! 

The point is, it depends on the dealership and who you speak to.

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To cut a long story short, they aren't interested. Out of warranty. The chaps I've spoken to have been more than helpful over the last few weeks but at the end of the day they're not willing to repair/replace/goodwill/etc in any way, I'm still pushing. Suggestions have been made that the doors have been aggressively opened and closed too many times (!) and that maybe a high wind has caught the doors (both of them!) and this has caused the damage.

I've pointed out the reports of others with this issue and that the door design seems to have been updated to a sturdier design in more recent models pointing to an initial flaw in design/manufacture that should really be resolved and that they're aware of (having replaced other doors in warranty) but so far all to no avail.

Needless to say I'm a little disappointed, I've a feeling this will become more and more common with that model and I'm keen to get an indication of how many vehicles this actually affects, I've a strong feeling it will be all of them.

If you're affected or know people who are please answer the poll to give an idea.

 

 

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The main issue is that you're only going to get responses from Toyota Owners Club members, not all TOC members who own Avensis will respond, the sample that you do get will probably be pretty small, and it will be difficult to extrapolate the sample with any accuracy. Bear in mind that there were almost 40,000 Avensis first registered between 2009 and the end of 2011.

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1 hour ago, coziosco said:

To cut a long story short, they aren't interested. Out of warranty. The chaps I've spoken to have been more than helpful over the last few weeks but at the end of the day they're not willing to repair/replace/goodwill/etc in any way, I'm still pushing.

Have you communicated directly with Toyota Customer Service at Toyota GB? 

When did you buy the car? You may have rights under legislation with the supplier.

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Yep, initial query to Toyota Customer Service, then via a dealer to a regional Toyota Technical Specialist. I'm in the process of going back to Toyota. Purchased fairly recently from a non toyota garage, discovered too late to pass it back to them tho. (and as it's otherwise a good vehicle I'd like to keep it!)

I'm less concerned about my own individual vehicle than all of our individual vehicles, for me if this issue is as prevalent as I think it's a manufacturing fault which Toyota should be addressing even out of warranty, especially as they seem to be aware of it with changes in design on newer models and other similar complaints.

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1 hour ago, FROSTYBALLS said:

The main issue is that you're only going to get responses from Toyota Owners Club members, not all TOC members who own Avensis will respond, the sample that you do get will probably be pretty small, and it will be difficult to extrapolate the sample with any accuracy. Bear in mind that there were almost 40,000 Avensis first registered between 2009 and the end of 2011.

 

Yep, I'd agree with that. It's a start tho. If every owner of an avensis built in this period & registered on this forum had a quick look and answered the poll it would be a start and may indicate a trend. If it is indeed a manufacturing fault affecting many people it would be good to get the voices together.

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1 hour ago, coziosco said:

 Purchased fairly recently from a non toyota garage, discovered too late to pass it back to them tho. (and as it's otherwise a good vehicle I'd like to keep it!)

You have 6 months during which you can request a repair or replacement.The fault is assumed to have been there at time of sale unless the dealer can prove otherwise.
If the repair is unsuccessful you can then request a refund.

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Found a very light crack at the bottom of the front passenger door.  I'll check drivers door later, can't get it open enough to check at the moment. rear ones seem OK.

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My drivers side has a 12mm. slight crack starting not from the strap mounting bolts but further down at the first pressed 'bump'?   I would have thought it would have started at the tress point of fixing bolt but do not know enough about metal stress to know the answer. Although it is an 09' it has only done 33K careful miles & the door has never been flung open against the stop or had wind snatch! Interesting read! It seems Mr T will not acknowledge the problem or do anything about it. I will not be taking mine into a dealer. 

Just a thought, would stop drilling the small crack be affective in halting progression?

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Add some pics to this post if you have cracks, if there's a majority of us experiencing this fault it will encourage Toyota to do something.

I wouldn't drill a hole quite yet! If you need to chase the issue with Toyota they may use it as an excuse.

frostyballs, is it possible to message everyone on the forum with an Avensis?

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7 hours ago, saxo265 said:

It seems Mr T will not acknowledge the problem or do anything about it.

They have done previously. However, all 09, 59, 10, 60 & most 11 plates will now be out of manufacturer's original warranty. Additionally, all 09, 59 & most 10 plates will now be outwith the 6 years for Sale of Goods Act.

If you have bought the car in the last 6 months from a trader you may have rights under the Consumer Rights Act 2015.

 

P.S. my car is a MY2012 car but built in Autumn 2011 (launch stock for the facelift) & doesn't appear to show any signs of cracking.

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7 hours ago, coziosco said:

frostyballs, is it possible to message everyone on the forum with an Avensis?

Afraid not.

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Checked drivers door now and thats cracked at the bottom. 100% design issue, what a pile of poo.

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Mine has a crack, about 30mm long, also from the raised part below the check strap. Late 62 model.

It would have been there when I purchased it just after the three year warranty had expired. 

Toyota, as expected were not interested and also gave me the "wind and forcefully opened" spiel.

Now with added image. :cool:

And it suffers with the wind noise at moderate speed, maybe related........

 

IMG_20160812_125021.jpg

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Add some pics if you can and encourage anyone else you know to complete the poll. The more folk report the fault the more weight we have to ask Toyota to address the issue.

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5 hours ago, crofts2007 said:

Mine has a crack, about 30mm long, also from the raised part below the check strap. Late 62 model.

It would have been there when I purchased it just after the three year warranty had expired. 

If it's an UK car a 2012 has a 5 year/100k miles warranty. Unless you have gone over 100k miles it should still be in warranty today.

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18 hours ago, crofts2007 said:

Mine has a crack, about 30mm long, also from the raised part below the check strap. Late 62 model.

It would have been there when I purchased it just after the three year warranty had expired. 

Toyota, as expected were not interested and also gave me the "wind and forcefully opened" spiel.

Now with added image. :cool:

And it suffers with the wind noise at moderate speed, maybe related........

 

IMG_20160812_125021.jpg

That is exactly where mine has started, as mine is dark blue my pics do not really show it clearly so no point in uploading.

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This is my 2009 TR Tourer passenger door

20160813_111019.jpg 

The following is the following is the drivers door which is far worse - 

20160813_110457.jpg

 

I have noticed a new line appearing from the left bolt. Notice it is less rusty.

Sorry about the photos orientation. Every application recognises it is portrait or at least lets you adjust, but even of I rotated before attaching, the still come out landscape! 

I have greased the bar to reduce the stress, minutes after these pictures. I also added washers to help spread the load

What Toyota need to do is provide moulded plates for inner and outer side of the door to be installed. The inner bracket would have to reach another part of the door to provide even more support.

Even with the larger washers the metal flexes, but less so. Heavy doors and thin metal is not a great mix! 

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