Sat-Nav address entry problem

[HutchBoy]

I cant find this topic so I may be missing something here, never properly tried my sat-nav but when trying to

enter an address a lot of the letters were greyed out and the manual just says they are unavailable but not WHY!

I didn't even get the first word in so please someone, what am i missing here?  Don't get this trouble with google maps!

[Heidfirst]

I presume that you have Touch & Go Plus?

If you have the post code I find it easiest to start by entering that as it will usually autofill street, town etc. from that.

Have you ever updated your T&G?

[HutchBoy]

I believe its just a touch and go although its an Excel the sat nav is not the top model it seems! No voice control input!

and no i dont think it has ever been updated which im led to believe is quite expensive!

are the letters grey because i assume that address is not in the database!!

[Heidfirst]

£109 to update the maps but the system/firmware updates should be free.

Are you starting with postcode, town or street address?

[HutchBoy]

street address the sme as google maps! will a firmware updated help this problem!

 

[Heidfirst]

try putting in either the postcode or town first & then the street.

[HutchBoy]

thanks for the replies, will try to update the firmware, Cheers