bluetooth issues

[eygo]

our 2013 auris with the touch head unit keeps losing the pairing for my partners phone

there are no problems re pairing the phone and touch system but then a few weeks later

it will happen again,its starting to become a pain. last year we had a new headuint fitted

under warranty so the software should be the most current version available

any ideas what we may need to do to fix this forever

[DarrenM]

Depends on the phone really. Android perhaps a data reset, iPhone no idea.

My Nexus 5 was always slightly flaky with the TnG2 but S7 has been perfect. Never unpaired though.

[eygo]

sorry i forgot to mention

the phone dissapears from the paired list in the headunit

but the headunit is still in the phones list of paired devices

the phone is android

 

[DarrenM]

May not be fully compatible. bluetooth is meant to be agnostic but you do have compatability issues sometimes.

Does it work OK with other phones?

If so, you can do a data reset on the phone which may or may not help. Never know until you try it.

[eygo]

it didnt loose the pairing with the original headunit,

if it wasn't compatible surely it wouldn't work for a few weeks then loose its pairing suddenly

what would cause the headunit to loose its bluetooth settings ,we have had no 12v Battery issues either

 

[eygo]

after 12 days the head unit lost the pairing again tomorrow shes going in for toyota to look at her

it has to be repaired especially with the new regulations about driving and being on the phone

on tuesday we should have her back

[eygo]

today toyota have said our phone isn't on the compatible list and this is why

the head unit is loosing the pairing settings ,how can a phone erase the

settings off the toyota headunit this is what i dont understand ,the saga goes on.