2015 Yaris rear bumper

[Barnman]

On our Yaris rear bumper it has come unclipped on the right rear just below the rear lamp assembly.

This is leaving a gap of 4-5mm between bumper and rear wing. It will not simply push back together 

Looks to be a common fault. My daughter has an identical model and her's has gone the same way.

So my question is twofold:

1. anyone else having this problem

2. how do you fix the problem (please don't second guess it!) 

Cheers

Dave

[Parts-King]

It will have had a little bump on that corner and broken the plastic bracket that holds the bumper to the body, take the bumper off, replace the bracket, check for other damage, if all OK you should be able to put the bumper back on and good to go

Kingo

 

[Bagitup]

Did you find a resolution to this fault Dave ?

I purchased a new Yaris last year, and it has not been involved in any accident. But I am having the same fault, I am now passed 10 attempts of it being fixed and the bumper has even been replaced but still the fault occurs. The repairs have been carried out by the Toyota dealership, a Toyota repair centre and even a Toyota field specialist, but the repair still fails.

The repairs can last from 24 hours to several weeks and it can even fail when the car hasn't moved for days. Now Toyota say it's caused by "outside influence"even though they have no evidence of this and will not repair again, even though it's their repair that keeps failing. They have only given a reason for this failure once and it was that a clip/tab was pointing the wrong way, they have no other explanation for the other times. It seems they can use this excuse of "outside influence" when they choose to, so they don't have to deal with the fault.

Cheers, John

[bathtub tom]

3 hours ago, Bagitup said:

I purchased a new Yaris last year, and it has not been involved in any accident. But I am having the same fault, I am now passed 10 attempts of it being fixed and the bumper has even been replaced but still the fault occurs. The repairs have been carried out by the Toyota dealership, a Toyota repair centre and even a Toyota field specialist, but the repair still fails.

If it's less than a year old and they've had three or more attempts to fix the fault, then I understand you've very good grounds to reject the car.

You may care to consult citizens advice, or confront them with this.

[monkeydave]

do you mean the top corner at the most forward point of the bumper on the sides ? if so they move in and out about 1/2 inch, i thought it was strange but i tested another car while i was buying mine and it did the same, they are secure though

[Bagitup]

It is the o/s top corner exactly the same as Barnmans post described, but on occasion as with this time the n/s corner is now not laying flat with the rest of the car. As with secure well toyota say the couldn't guarantee it wouldn't get worse if left or even fall of completely.

As for rejecting the car well I am still looking into what options I have available. The consumer rights act doesn't seem to be worth the paper it's written on, and because last time it was fixed they said it was an "outside influence" (never been said or found to be before) and again this time there was no evidence available apart from one persons opinion, who's repair failed in 24 hours. Seems if they say this it's an easy hands washed of problem. I hoped at some point they would have fixed it properly because I like the car or they would have given me other options. So still looking into other advice and what other avenues available before looking at the cost of legal action and the gamble that is.

 Cheers, John

 

[FROSTYBALLS]

At the end of the day, your contract is with the dealer who supplied the car, not the manufacturer. So any legal action would be between the dealer and yourself.

[Parts-King]

Why not make an appointment to go in and see the Dealer Principle/General Manager? Tell him how unhappy with the situation you find yourself in. Nobody should have to think of going the legal route to sort out something that should be easy to fix. Often the Principle/manager will be completely unaware of customer issues like this and will do their best to get it sorted out, why would'nt they want to? They want you to go back and buy again, not simply fob you off

 

[Barnman]

On 6/22/2017 at 9:10 AM, Parts-King said:

It will have had a little bump on that corner and broken the plastic bracket that holds the bumper to the body, take the bumper off, replace the bracket, check for other damage, if all OK you should be able to put the bumper back on and good to go

Kingo

So I took the bumper and O/S/R lamp unit off this weekend to reveal the plastic brackets.

They are OK with no evidence of damage 

What is evident is the latching system used between the bumper edge on the bracket is very week.

In particular the small tags on the top edge of the bumper - the plastic is like putty!

So after cleaning up the tags of the burrs it rematched OK.

But when giving the bumper a tug they came unlatched 

My conclusion is that the plastic used is not fit for purpose

Don't forget that my daughters identical car and other members cars have gone the same way

Are Toyota now admitting that there is a problem?

[Barnman]

On 7/5/2017 at 0:58 PM, Bagitup said:

Did you find a resolution to this fault Dave ?

I purchased a new Yaris last year, and it has not been involved in any accident. But I am having the same fault, I am now passed 10 attempts of it being fixed and the bumper has even been replaced but still the fault occurs. The repairs have been carried out by the Toyota dealership, a Toyota repair centre and even a Toyota field specialist, but the repair still fails.

The repairs can last from 24 hours to several weeks and it can even fail when the car hasn't moved for days. Now Toyota say it's caused by "outside influence"even though they have no evidence of this and will not repair again, even though it's their repair that keeps failing. They have only given a reason for this failure once and it was that a clip/tab was pointing the wrong way, they have no other explanation for the other times. It seems they can use this excuse of "outside influence" when they choose to, so they don't have to deal with the fault.

Cheers, John

Hi John,

 

Look like you have tried to have this fixed more than I have matey.....

So I took the bumper and O/S/R lamp unit off this weekend to reveal the plastic brackets.

They are OK with no evidence of damage 

What is evident is the latching system used between the bumper edge on the bracket is very week.

In particular the small tags on the top edge of the bumper - the plastic is like putty!

So after cleaning up the tags of the burrs it rematched OK.

But when giving the bumper a tug they came unlatched 

My conclusion is that the plastic used is not fit for purpose

Don't forget that my daughters identical car and other members cars have gone the same way

Are Toyota now admitting that there is a problem?

[Barnman]

On 7/5/2017 at 4:50 PM, monkeydave said:

do you mean the top corner at the most forward point of the bumper on the sides ? if so they move in and out about 1/2 inch, i thought it was strange but i tested another car while i was buying mine and it did the same, they are secure though

So I took the bumper and O/S/R lamp unit off this weekend to reveal the plastic brackets.

They are OK with no evidence of damage 

What is evident is the latching system used between the bumper edge on the bracket is very week.

In particular the small tags on the top edge of the bumper - the plastic is like putty!

So after cleaning up the tags of the burrs it rematched OK.

But when giving the bumper a tug they came unlatched 

My conclusion is that the plastic used is not fit for purpose

Don't forget that my daughters identical car and other members cars have gone the same way

Are Toyota now admitting that there is a problem?

[FROSTYBALLS]

8 minutes ago, Barnman said:

My conclusion is that the plastic used is not fit for purpose?

Are Toyota now admitting that there is a problem?

That is just your opinion.

Contact Toyota and ask the question.

 

[Barnman]

1 minute ago, FROSTYBALLS said:

That is just your opinion.

Contact Toyota and ask the question.

 

Yep that's my opinion matey. The plastic is like putty and seems to let go!

(Retired Traffic Cop/Vehicle Examiner )

Have you experienced similar problems with these models?

Do we have someone in Toyota where we can ask simple questions like this?

Cheers

Dave

 

[FROSTYBALLS]

One can contact Toyota either through their website (www.toyota.co.uk) or Toyota GB Blog (blog.Toyota.co.uk)

[Debra yousef]

On 6/22/2017 at 8:47 AM, Barnman said:

On our Yaris rear bumper it has come unclipped on the right rear just below the rear lamp assembly.

This is leaving a gap of 4-5mm between bumper and rear wing. It will not simply push back together 

Looks to be a common fault. My daughter has an identical model and her's has gone the same way.

So my question is twofold:

1. anyone else having this problem

2. how do you fix the problem (please don't second guess it!) 

Cheers

Dave yeah mine as the same problem, noticed it shortly after purchase so went back to the dealer who advised me to take it to their bodyshop, guy assured me it wouldn't fall offf and said the clips were extremly expensive making it a very costly job, felt i had no choice but to leave alone but not happy with it, just wish i'd have noticed it before buying the car, one exactly the same parked up on the car park where i work and thinking of leaving a note on asking if they were aware of it and if they had try to get anything done about it, i think its a common fault and feel the Toyota should recall these cars and repair, ive checked other makes and they're all in tact

[FROSTYBALLS]

47 minutes ago, Debra yousef said:

i think its a common fault and feel the Toyota should recall these cars and repair,

It isn't a safety issue, so won't fall under the criteria of the DVSA recall system.

[mrpj]

I had a similar problem but it was self inflicted. I reversed into a plantpot - don't ask!

The right side of the bumper moulding came away from the mounting on the rear quarter. It would not refix. I found that the plastic bracket, that is fixed to the body and into which the bumper clips, was deformed. As a result it could not hold the "nubs" on the bumper. If all the fixing "nubs" on the bumper are in place, not broken or bent that could be all it requires - a new fixing on the car quarter. It is fairly easy to replace. Some pushpins need removing underneath, one bolt at the bottom of the hatch opening allowing the bumper to be pulled away sufficiently to access the one securing bolt and removal of the fixing. Refitting is, as they say, a reversal, making sure all the clips line up before pushing them home. I think the whole job took about 20 minutes.

Why the bodyshop have said it's expensive, no idea. I purchase the plastic bracket from Parts King. If the fixings on the bumper are broken/damaged, then yes it will be expensive.

[Debra yousef]

23 hours ago, FROSTYBALLS said:

It isn't a safety issue, so won't fall under the criteria of the DVSA recall system.

Its an obvious fault and unsightly too but getting anything done these days "after a sale" is never easy and it seems the more expensive the item the harder it is

[Debra yousef]

it was the dealers bodyshop and he quoted around £750 for backand front

[Debra yousef]

14 hours ago, mrpj said:

I had a similar problem but it was self inflicted. I reversed into a plantpot - don't ask!

The right side of the bumper moulding came away from the mounting on the rear quarter. It would not refix. I found that the plastic bracket, that is fixed to the body and into which the bumper clips, was deformed. As a result it could not hold the "nubs" on the bumper. If all the fixing "nubs" on the bumper are in place, not broken or bent that could be all it requires - a new fixing on the car quarter. It is fairly easy to replace. Some pushpins need removing underneath, one bolt at the bottom of the hatch opening allowing the bumper to be pulled away sufficiently to access the one securing bolt and removal of the fixing. Refitting is, as they say, a reversal, making sure all the clips line up before pushing them home. I think the whole job took about 20 minutes.

Why the bodyshop have said it's expensive, no idea. I purchase the plastic bracket from Parts King. If the fixings on the bumper are broken/damaged, then yes it will be expensive.

it was the dealership bodyshop and he quoted me around £750 for rear and front bumber 

[TheCBDAddict]

Did it appear similar to this?

[CURTIS8516]

Sorry the quality is poor but mine has got the same issue - on both sides. The tabs/clips on the bumper are soft compared to the rigid, black clip it's supposed to go into, only it pops out and is rubbing against the metal. Luckily, I've got this image of when I did a test drive to prove it was like this when I bought it from Toyota a couple of weeks ago. I've called them up and they're getting back to me over it.

[Stevie J]

Mine does the same thing - I thought someone had bumped into the back of it trying to squeeze in behind me into tight parking space - I live on a terraced street with no off street parking so I am at the mercy of other drivers who try to squeeze into gaps way too small for their cars. I have tried pushing the bumper back into place, but that small gap remains. I think its a design flaw. I remember on my Mk1 the rear valance under the back bumper was made of metal and dented easily - so many mk1 Yaris drive around with dents in that valance - another design flaw. 

As mine is now 10 years old, I am not that bothered about the rear bumper but if it was newer and I had just bought it I wouldnt be very happy about it seeing as its such a common issue and Toyota seem to plead ignorance about it to avoid having to do anything about it.