Cosmetic problems.

[spetros1]

Hello.

I want to ask you if anyone has problems like this.

My local Dealer says that this problem is common in Yaris.

I have this problem from the first day of the car.

Thank you.

 

 

[Catlover]

The dealer may well say it’s a common problem....... but what is the dealership going to do about it.? I wouldn’t be happy with that.

[spetros1]

8 minutes ago, Catlover said:

The dealer may well say it’s a common problem....... but what is the dealership going to do about it.? I wouldn’t be happy with that.

Thank you for your answer Joe.

The Dealer will do nothing because as he said this is a assembly problem ( from the factory )  . He just send a email with the answer

I am curious if other Yaris owners have the same problem .

 

[Mooly]

I would have thought that a dealer actually saying 'assembly problem' is a round about way of admitting it is a problem. 4mm is a pretty big gap. If this really bothers you then I would contact Toyota in your country and send them a copy of the image and the dealers response. 

[spetros1]

21 minutes ago, Mooly said:

I would have thought that a dealer actually saying 'assembly problem' is a round about way of admitting it is a problem. 4mm is a pretty big gap. If this really bothers you then I would contact Toyota in your country and send them a copy of the image and the dealers response. 

I have already contact TOYOTA Greece and the answer is that the gap betwwen 3-4mm is inside the manufacturer specs !!!!

[Catlover]

That to me is totally unacceptable from the dealer and Toyota Greece.  Who did you contact at Toyota Greece...... go higher up the management chain...... to a high level.  Dont ask if 4mm is acceptable.....TELL them it is NOT acceptable 

[Mooly]

Toyota themselves saying its acceptable seems a strange admission and if true smacks of poor quality control. It looks almost like it would click back into place... but don't go breaking anything by trying at this stage. 

[Eddie G]

I would not be happy with that size gap on any car, am with Catlover here get onto them till it is sorted. 

[FROSTYBALLS]

An extract from the Toyota Europe new car warranty states:

Comprehensive 
The warranty covers any defect that is attributable to a manufacturing or assembly fault under normal use for a period of 3 years or 100,000km, whichever comes first, with no mileage limitation for the first year (only valid in Pan-European countries).

As the dealer has admitted it is an assembly problem, it should be covered under the new car warranty. Furthermore, if the issue is a common problem, get them to show you how well other Yaris of a similar age are finished, and whether similar gaps are in evidence. If not, I would take the issue up with your equivalent of trading standards.

Remember your contract is between the dealer and yourself, not the manufacturer/importer.

 

[spetros1]

Thank you all for your answers.

 

After some search i have managed to contact with the manufacturer ( In France ) .

I told them that i had this problem and that i have contacted with the local TOYOTA

They offered to help me about this and asked me to send them a photo with the problem and they will answer through ΤΟΥΟΤΑ Greece.

I dont know if this is a good action that i have made but i am waiting.

 

 

[Mooly]

It sounds a good action to me. Lets hope you get a more sympathetic response. 

Let us know how it all works out 🙂