2019 RAV4 - connected services

[Southern Softy]

Good afternoon all,

Under my vehicle on the my Toyota app or the Toyota app there is a section title connected services and I am advised to contact my dealer to activate my car, can anyone clarify what is involved please as both my local dealers don’t seem to have a clue.

 

Thank you.

[bewA]

So far as mentioned in your other post, my dealer is investigating using something called "compass" which sounds like a dealer support help desk and I've also emailed Toyota UK customer services!

If I hear anything I'll let you know :-)

[Southern Softy]

Thank you Si.

I have spoken to the help desk at my Toyota, it appears to be something the supplying dealer has to activate, mine is a lease car so I don’t think the supplying dealer was too through on setting everything up before I drove out of the showroom !

I hope private buyers get a bit more support.

[PeteB]

There are a couple of mobile Apps which on my (Samsung) Android phone are called My T Toyota and MyFinance, the latter being accessible from a menu in the Mt T App (and still requiring the Userid and Password and 3 characters from a Passcode either  way).

These need to be enable by the dealer.

If I understand correctly, the former connects to the car via the mobile phone SIM that's used by the emergency eCall system.  It shows the GPS location of the car no a map (just in case you forget where you parked it - and I suppose if it's been nicked!) and shows historic journeys with times duration, distance, max/average speed etc. - and a count of number of times hard braking/acceleration occurred.  You can also send a SatNav destination to the car.

You can see a service history, book services, finance data etc.

[Southern Softy]

Just had a call from Toyota UK, it does appear as I thought that this should have been fully enabled before taking delivery, just awaiting a call from the supplying dealer to sort out.

I would hope this could be completed via any dealership if they communicated between themselves or a least via a dealership in the same franchise.

I will let you know the outcome in due course

[Ezcritique]

3 hours ago, Southern Softy said:

Just had a call from Toyota UK, it does appear as I thought that this should have been fully enabled before taking delivery, just awaiting a call from the supplying dealer to sort out.

I would hope this could be completed via any dealership if they communicated between themselves or a least via a dealership in the same franchise.

I will let you know the outcome in due course

I'll look forward to any updates on this. My Excel is also ordered through a lease company and the supplying dealer is in Yorkshire whilst I am on the South Coast... Hopefully they will get things right as I've seen a handover in this forum that looked like it was thorough and well executed. 

Any failings in "set up" of the car pre handover should be rectified by any local dealer....

Thats my perception, for what it's worth, though no doubt I may be referred to Toyota in due course... 

[Southern Softy]

All sorted now after sending a chaser e mail to Toyota customer services.