Windscreen broken on 2019 RAV4

[Tomfromfife]

What a bummer. A car travelling the opposite direction threw up a stone and smashed my windscreen (maybe).

Saga insurance use Auto Windscreens. Booked in for 10 days time, and that’s if they can get a windscreen. The reviews for Auto Windscreens are 2 star so I am not that happy. A quote from Autoglass, who I would prefer, is £1176 !

Saga won’t use Autoglass but said I could use Nationwide Windscreens who are in Dundee or Inverness. Apparently the car has to go to them because the camera has to be calibrated on this vehicle and it’s not something they can do on a home replacement.

Strange thing is that when I looked at the dash-cam video at the point something hit the windscreen, the car going the other way was 10 metres in front of me, and there were no stones on the road. !

 

[Southern Softy]

Hi Martin,

It always happens when you get a new car, Sod’s law !

My last car a 3 series BMW had to have the windscreen calibrated, normally it just means they drive it up and down the road to check signs etc. I had that done from home and another time in their work shop and then they drove it down the road so a home visit should not be an issue in my view although a Toyota may be different of course.

Best of luck with the replacement, I do wonder if there are any screens in the U.K. so it will be interesting to get your update in due course.

[PeteB]

Hi Martin, sorry for your misfortune.

I had to have a replacement on my Gen 4 Prius with the added concern that it had a Head Up Display, and a couple of owners had found it wasn't displaying correctly after having a new screen.

I got a quote of over £600 from my dealer to replace it and recalibrate everything, but gave my Insurance company's preferred supplier (Autoglass) a chance and luckily they did a fine job.  I had to go to one of their fitting centres for the recalibration (they had specialist equipment on site) so they did the whole process in one visit with no problems.  The guy even refitted my Dashcam.

I hope you manage to get yours done satisfactorily.

[Ezcritique]

Ah, the irrefutable law of Sod!! 

That's a tough break and somewhat alarming to hear how much a replacement costs... A 10 day wait assuming they can source a windscreen??! 

I should think they will obtain a windscreen in that time frame but regardless of all that.. Not much fun for you... 

Keep smiling!!! 

[Tomfromfife]

Thanks for responses.

i called Auto Windscreens today to ensure they source the right windscreen as it has the wiper de-icer element along the bottom edge on the Excel.

Lots of photos will be taken before they get their hands on it.

They have to recalibrate the camera on the windscreen which is a bit of a task.... this is for Lexus and Toyota

 

 

[PeteB]

Surprising amount of manual tinkering - I expected it to be more automated.

My dealer told me they would also have to replace the screen mounter camera/sensor housing too, I suppose due to the way it's bonded to the screen.

[BigGreenKwak]

I would question how many window replacement companies would have the know how or equipment to re-calibrate the cameras and lane assist. 

Never gave it much thought of how advanced the windscreen and associated parts have become.

 

[Ezcritique]

3 hours ago, BigGreenKwak said:

I would question how many window replacement companies would have the know how or equipment to re-calibrate the cameras and lane assist. 

Never gave it much thought of how advanced the windscreen and associated parts have become.

 

Couldn't agree more, I didn't give a thought to it either... Seems the advanced tech correlates to higher cost and longer time frames.. Which makes sense. I wonder what other previously routine/simple repairs or replacements have become linked to much more technologically advanced kit? 

[Tomfromfife]

I asked my Toyota dealer if they can calibrate the camera and they can. Cost around £90 so if there are any problems I will let them re- set it up.

To buy a new screen through a dealer is around £280, so I wonder why Autoglass charge £1171 to replace the screen, and that doesn’t  include the calibration. The windscreen on the Excel and above has the the wiper de-icer element in the lower part of the screen, so I made sure they are getting the correct one. My car is going in to Auto Windscreens next Tuesday the 20th. I spoke to their depot in Dundee today and the guy was very helpful.

 

[Tomfromfife]

So, took my car in this morning at 8:20 for my windscreen replacement. At 8:50 got a cal to say they can’t replace the screen because it didn’t come with the trim along the top and down the sides. Apparently on earlier RAVs the trim came with the screen? The trim is held on with double sided tape and removing the old trim and refitting is almost impossible to get it looking like new. So collected the car while they sort it out.

Called the windscreen company at 10:20 and they have the trim in order through the dealer and Toyota have UK stock. So waiting for new appointment.

if any of you 2019 RAV4 owners need to have a replacement windscreen, make sure they order the trim!

[PeteB]

Things don't get any simpler, do they...

[Tomfromfife]

It gets worse. The windscreen fitters are still waiting for the windscreen trim that is required when the screen is replaced, but, on talking to my spares man at the dealership, there are other parts required for screen replacement. The parts diagram attached shows the part numbers for the windscreen area and those part numbers with a black dot are not re-usable. These parts need to be ordered along with the windscreen. Unfortunately the windscreen company did not order any of these parts.

So, rather than them finding out they need them and keep me waiting another 10 days, I ordered them through the dealership with a few days delivery. The cost of the top trim, which the windscreen company have ordered is around £140 and the rest of the parts, which I have ordered is around £120. I’ll tackle the insurance company to get that money back but won’t hold my breath.

The dealership have noticed that C-HRs which have had the Windscreens replaced have the parts at the bottom of the windscreen missing because the windscreen fitters have not replaced them.

The parts that are not reusable when the screen is replaced are.. ( on my AWD Excel)

Top/side trim 75533g,  Lower screen trim and parts... 56117a, 56153c, 56165. Spacers... 56115a,  56116c

Why don’t Toyota just provide a windscreen replacement kit? Interesting that the price of these parts in the USA is much lower than the UK.

 

 

 

[FROSTYBALLS]

2 hours ago, Tomfromfife said:

Interesting that the price of these parts in the USA is much lower than the UK.

Vehicle prices in the US are lower than in Europe and the UK, so the same will be true of parts. Plus the Rav4 is built in the US, and a lot of the parts will be produced within the US.

As far as I'm aware Japanese vehicles and parts imported into the EU are still subject to tariffs.

[philip42h]

8 minutes ago, FROSTYBALLS said:

As far as I'm aware Japanese vehicles and parts imported into the EU are still subject to tariffs.

You're right! I had thought it was gone but under the EU-Japan trade deal that came into effect on 01/02/2019 the 10% tariff on Japanese vehicle imports was cut to 9.2% and will be progressively reduced to zero by 2032 ... which is a bit long to wait! 🙂

[Ezcritique]

Quite a kerfuffle around replacing a windscreen, I should think that you are happy that the current damage to your windscreen does not make it undriveable as by the sounds of things you would have been off the road for sometime. 

You may well have been the first in the UK to require replacement glass and I hope that many will learn from your experience. 

. 

[Heidfirst]

4 hours ago, Tomfromfife said:

Interesting that the price of these parts in the USA is much lower than the UK.

& in the US prices will be quoted pre-tax (state taxes usually 6-7%) whereas ours will be quoted incl. 20% VAT.

[Tomfromfife]

The car isn’t strictly legal to drive as a crack goes down some distance into the drivers view. The cops could charge with dangerous condition and if I were involved in any accident they would be all over me like a rash. Hence I am not driving it except 13 miles to Dundee to have it fixed. By the time it is fixed, I hope, on the 30th it will have been 19 days. Auto Windscreens need to smarten up their logistics as well as their knowledge of new cars. Customer satisfaction is lacking somewhat. A learning curve for all.

One of the parts, 56153c, is £80 +VAT so £96 in the UK and £72 before tax in the US so about £77.

[Ezcritique]

In which case a pretty ridiculous state of affairs. My Rav will be a lease so if undriveable awaiting repair I would get a loan vehicle in the meantime. 

£600 for the dealer to repair doesn't sound so bad now... I can't believe I just said that..... Aarrgghhh

[Heidfirst]

34 minutes ago, Tomfromfife said:

One of the parts, 56153c, is £80 +VAT so £96 in the UK and £72 before tax in the US so about £77.

So, £72 pre-tax in the US versus £80 pre-tax in the UK - considering the size of the relative markets that doesn't seem too bad a differential to me ex-manufacturer.