Bluetooth Music Not Playing

[CSP]

Hi,

My 67 Reg C-HR bluetooth no longer plays music from the phone, it keeps showing “loading” . Calls via bluetooth are working fine. Any ideas?

[lxh22]

Try removing the bluetooth connection from both your phone and the Touch 2 system, then re-pair. I've had the same issue a couple of times, usually after a software update on my phone.

[CSP]

Thanks lxh22.

I reached out to Toyota and they responded!

Apparently, if the software is updated to the latest version, this fixes the issue (must be a known problem?). To update the software you have to update the maps (who knew?) - usually £119 but (apparently) I have a 3-year map subscription (had no idea, never use them - Google Maps does it all)

So... long storey short, managed to download the map update and upload to the car via USB (takes a while), which does indeed seem to fix it.

The only slight wrinkle is that Toyota started by saying I had to pay for the map upgrade and would not accept that this software fix should be done under warranty. Not a 'manufacturing defect' apparently! Surely not wear and tear on software, so I'm not sure where this falls. I still disagree with them on this but the free map upgrade got over it so I'm getting on with life.