Blue tooth failing to reconnect

[kathy0607]

I have a 2016 Yaris with Toyota Touch.  Every time I start the car the blue tooth does not automatically reconnect to my Samsung Android phone.  Both devices see each other but the connection fails.  The only way I can get the connection to work is to restart the phone.  Is the problem with my phone or the Toyota Touch.

[FROSTYBALLS]

Moved to the Yaris club.

[Graham47]

Any chance you could try with another phone ?
See if the problem ‘disappears’ ?

[kathy0607]

I will try that.  Thanks

[Bob110023]

Have you tried deleting the pairing on the car and phone and then try a new pairing. Sometimes when the phone is updated it can interfere with any original pairing. Worth a try.

[kathy0607]

Eventually I can pair it and it works OK then I switch the car off and when I restart it it fails to reconnect.  Today I stopped for petrol and when I restarted the car the connection failed.  Both the phone and the car see each other but when I press connect for phone on Toyota Touch the connection fails.  I have to do a restart on the phone and go through the blue tooth setting on the phone to get it to connect.  Should I suspect the phone?

[flash22]

What firmware is the touch2 running ?

Settings - General - system information

[kathy0607]

Software Version - E3896

Model ID:13TXDAEU-CA02

[flash22]

is that HE or XE ?

[kathy0607]

Sorry it is XE

[Devon Aygo]

When you first pair the phone did you accept/agree/ok the 2 requests that appear on your phone ? these are permissions and need agreeing otherwise the two devices are paired but the headunit has insufficient permissions on the phone.

 

[kathy0607]

yes, i said yes to evrything

[kathy0607]

I have just unpaired at both ends and repaired and said yes.  I then switched the car off and then on again and the phone did connect correctly.  Will try again a bit later and see if it still works.  I am not able to try another phone at the moment but will do so when I can.  Thanks for all the help.