Auris 1.8 Hybrid - Brake Booster and Brake Booster/ASB Pump Assemblies failed

[TopNotch]

Hi All,

New to this forum so be gentle, I own Toyota Auris 2014 1.8 Hybrid Excel proudly recommending it to everyone until two days ago.

Have any of you experienced the following fault. 

Over the past year on a few occasions I have heard whirring noise coming from the engine area, innocently I thought not much about it conceding got to be normal with all the electrics under the bonnet. See this link to understand more what I am talking about:

 https://www.youtube.com/watch?v=uBb99uscAWk&feature=emb_title 

Three days ago out of nowhere Traction-control;/ABS/Handbrake lights came on the dash, breaks were working but not as usual and could not turn the cruise control on, showing warning check the cruise control system which links to the braking system.

Took the car yesterday to my local garage and they diagnosed that Brake Booster and the master cylinder failed, quoting me £3500 to repair it :-(.

I was in absolute shock. On researching this issue it appears this is a common problem where Brake Booster and the master cylinder have failed and there have been recalls around the world and UK for exactly the same issue but only recognised by Toyota mainly with Prius, but is the same part as they are very much identical vehicles. There was recall in USA for vehicles 2011-2015 and most recently UK affecting vehicles 2019. 

https://www.toyoheadquarters.com/threads/2010-2015-toyota-prius-and-prius-phv-coverage-brake-booster-pump-assemblies-csp-zjb.1391/

https://car-recalls.co.uk/recalltoyota---2019-brake-booster-pump-may-stop-working/ 

On researching this issue I come across that this might be related to the 12v Battery issues. On two occasions, after hovering my car for 15 minutes having had the door open all electrics were cut off and I could not open/close the car and had to jump start it. Strangely while can not start the car have heard the whirring noise coming from the engine area, in particular Brake Booster and the master cylinder.

I’ve raised this issue with Toyota garage and Toyota GB and they are investigating.

Any similar experiences, issues please share it?

[BigInJapan]

Wouldn't this fall under the car's warranty?

[FROSTYBALLS]

A 2014 Auris will be well outside the new car warranty.

Checking the DVSA website, there has been no recalls for the Auris for this issue.

If the car has a full Toyota service history, Toyota may be willing to make a goodwill contribution towards the cost of repairs. However, a contribution may not be the full cost of repairs, and if they were to agree a goodwill contribution, the repair would need to be done within the Toyota dealer network.

[TopNotch]

Yes, it's out of manufacturers warranty.

The local Toyota garage has raised a case with Toyota GB and awaiting their reply.

I thought to post it on here and raise awareness, if there are more sufferers like myself Toyota GB is more likely to accept there is a common problem as they've done with the same age Prius.

[TopNotch]

Finally I’ve resolved my issues not without a drama. The car is now fixed by a local hybrid specialist garage at a fraction of the price Toyota were “demanding”.

After raising the issue with Toyota GB they liaised with my local dealer and offered me a goodwill gesture to repair the fault for £1558.64 including VAT, in my opinion they inadvertently admitted their parts are substandard and not in line with Toyotahigh standards. My car is 6 yo and done only 60.000 miles for this part to fail.

Their email,not even in an official format:

“The fault codes present are

C1203  ECM Communication Circuit Malfunction

C1345 Linear Solenoid Valve Offset Learning Undone

Our technician followed the repair manual for the C1203/C1345 fault codes and part of the diagnoses you have to carry out a calibration, and recheck of the faults stored.

The faults did not clear once the calibration was carried out, the repair manual states the next step is to replace the Brake Booster assembly and reservoir.”

I was wise enough to take it to an independent hybrid specialist who after a couple of weeks diagnosed the fault as being the booster pump and not the Master cylinder assembly as Toyota had suggested.

Total cost for the repair with the original used Toyota part was £550.00. I am relieved I went with this option. If you want contact details of this garage I am happy to share it with you via PM.

While I understand Toyota has business to run and in a way they have scaled down the price of repair significantly, they still have very deplorable tactics to exploit customers when they are most vulnerable. I didn’t initially share, but when I left the garage for the first time with the head spinning sum of money for repair, guess who called me??????

One of their salesmen said along the lines “I’ve called to try and help you, I understand you’ve got a large outstanding bill to pay for your car” meaning I needed to pay £3,500.00 to get it fixed. He offered me to take my old car, reevaluate it/devalue it minus £3,500.00 and wanting to sell me exactly the same car as mine for around £9,500.00. I’ve asked him to send me these evaluations in an email, surprisingly declined stating if you are not going to commit to buy I will not do it. This experience in its own eroded almost all of my trust and high expectations for customer service from Toyota.

On the positive, i’ve got my car back, hopefully to enjoy some trouble free period while pondering if I should get rid of my Auris Hybrid and go back to a small petrol engine again as I can’t be dealing with this stress again.

[Mooly]

Unfortunately Igor these things happen, even to products with a justified and enviable reliability record such as Toyota. Random failures can and will occur.

A big problem with repairs is that many organisations (so I'm assuming this applies to a main dealer) will not repair down to what in my field of expertise is referred to as 'component level'. They simply diagnose an issue to a subsection or whole assembly and replace that. I used to be horrified at the company I worked for where a repair that could be performed to 'as new' could be carried for under £5 would be turned down and the instruction 'order a new panel' would be issued. That meant a cost of more like £100+ and a wait with a customer without the equipment.

Sadly the way of the world these days. 

[1.8 hybrid]

On 3/18/2021 at 9:54 PM, TopNotch said:

Finally I’ve resolved my issues not without a drama. The car is now fixed by a local hybrid specialist garage at a fraction of the price Toyota were “demanding”.

After raising the issue with TOYOTA GB they liaised with my local dealer and offered me a goodwill gesture to repair the fault for £1558.64 including VAT

just goes to show how much we as customers are being ripped off by the dealerships

if a good profit can still be made with a bill of £1558.64 why did they need to have a higher original price of £3500

and then your indi made a good profit from the £550 bill they charged

[FROSTYBALLS]

A large part of the reduced price would have been due to a used Toyota part being fitted,  whereas Toyota would have used a new part.

[1.8 hybrid]

toyota will of replaced a complete unit whereas the indi would of just replaced the faulty part

this goes for all manufacturers as its the easy way

[rkhaku]

Hello All, 

First timer here, currently have a similar issue, not fixed yet. 

AURIS HYBRID 2013, March 2021, I had a drivers side front medium impact, got the third party to pay me cash in leiu, used a local garage to repair the bodywork. The crash caused a brake malfunction which I thought might be a reset issue. But I got non hydraulic brakes (very hard to use), and all brake lights think its Xmas, ABS, handbrake, and all. 

Similarly to Topnotch, local toyota service section replaced booster (£800), didnt work, traced a loose earth cable, no joy, then service manager wanted to do me a favour (Toyota GB chipping in, otherwise would be £2300) and quoted £1300 on top for a new Actuator, then asked me to settle for a total of £1600. I objected and asked for the booster to be bench tested, they took a few days and said it works fine on the bench test. That was the proverbial straw and I said I am not paying for anything except the earth cable repair £200. 

Im in Harrow, now going to see if Topnotch can let me have details of the Cambridge garage. 

For the sake of reference, the fault codes are on

ABS/VSC/TRC

C1253 Pump Motor Relay

C1256 ACCumulator Low Pressure.

I am still of the opinion that a cable might have shorted causing a relay to fail and not reset. My mechanic guided me to a very informative video 

 

Lets see if my mechanic can now trace the exact fault and remedy, but please feel free to comment or advise.

I have images retained if anyone has come across this. 

Might start a new post if theres no joy here. 

 

Riyaz.

 

[parsjukin]

Hello. I am writing to you through the translator - Google. English is not my first language. ( I am Russian). I live in London.
Last Friday, my wife, she is the second driver of our 2018 Auris Hybrid, said that - there is something wrong with the car - the lights are on - the emblems on the panel. Burned - ABS, brakes - manual and general - yellow and red, signal - exclamation mark, and others - look at the photo. The wife said that the brake pedal became softer.
The display shows a permanent inscription - check the RPS system
I called the dealer at Toyota Center. Explained what the problem is - as I understood it myself. The dealer from the service immediately announced - I can register you for investigation in our service. It will cost £ 150. Only an investigation.
I said that I would think about it - it was a pity for the money.
I drove the car - the brake pedal was softer, but the brake worked. When pressed quickly, the car stopped just as quickly. The next day, I agreed with a friend - he works in the garage. He has a diagnostic computer. While I arrived at his garage, I drew attention to such a feature of the car - when I was in traffic jams, then when the brake pedal was pressed lightly (as usual), the car after a while began to move forward by itself. I had to press the brake pedal a little harder - there was a free soft pedal travel. This happened several times. This is dangerous! (moreover - there were no brake fluid leaks under the car! and the fluid reservoirs were full as usual).
On the freeway, I tried cruise control. It did not turn on - and an inscription appeared - check the cruise control.
For the rest - the car moved as usual - only softer than the brakes ... Carefully reaching the garage of a friend, he connected the computer to the car through the connector under the steering wheel. Diagnostics showed - a malfunction of the master brake cylinder! A friend dropped this error in the computer - set it to zero. And everything disappeared. All warning signs on the dashboard are gone. I checked the movement of the car - everything was fine! Exactly as before. We didn’t touch anything in the car, except for connecting the computer. This is a simple autocomputer error! Everything was restored!
We fixed the problem in three minutes, for a can of beer and thanks. Three minutes or £ 150 at the dealer!
I wrote about this in Toyota UK.
Here I am writing to you too. Maybe I can help someone.
Sorry for this translation.

[TonyHSD]

Well that’s good to hear all went well for you👍 You could have done 12v Battery disconnect for 20 min and reconnect perhaps could have clear all stored faults and car be as good, however what is important here is to find out what triggered these faults as if it’s a mechanical failure of the booster the fault may appear again in the future, hopefully been a software glitch and you will have no further problems. 
Regards 

[parsjukin]

Of course, I did everything as I saw and read it on the Internet - including disconnecting the Battery from the system and reconnecting it a little later. Nothing changed! Nothing! All signals echoed in their places. And only a trip to a friend with a computer helped. I am the owner of this Auris for only two months - there were no problems before this time. Now I have ordered a diagnostic module for Ibei. I will try to check for myself what happened - or will happen in the future. Of course, I understand that the brakes in the car are very important. but - as it turned out - the brains in the car should not only be hers

[FROSTYBALLS]

Usually dealers irrespective of marque, say that a fee is payable for investigation. If the issue is covered by a warranty, the investigation fee isn't charged to the owner as the dealer gets reimbursed for work done by the manufacturer/warranty provider.

Otherwise, the dealer is spending time and money looking at your car for no recompense.

A 2018 car if supplied by Toyota GB, would probably still be within the five year/100,000 mile new car warranty unless the mileage had been exceeded or has been classified as an insurance write off.

[parsjukin]

I asked about the guarantee of that one - five years. But the dealer in the voice of a robot asked - you are recorded for the investigation, which will cost you 150 pounds? He never once hinted that it is possible - this is a warranty case ..
About what I wrote to Toyota YUK. I would like to write a letter to Japan - the owner of the Toyota company ... What do you think - what will be the answer?

[FROSTYBALLS]

Until they had done the investigation, they wouldn't know whether it was a warranty issue or not. This is the same for most manufacturers.

The respective Toyota sales organisations for each country are responsible for dealing with sales, service, warranty issues, etc. So if you wrote to Toyota Japan, they would pass your communication onto Toyota GB for them to handle.

[Tsvety]

On 2/18/2021 at 7:32 PM, TopNotch said:

Hi All,

New to this forum so be gentle, I own Toyota Auris 2014 1.8 Hybrid Excel proudly recommending it to everyone until two days ago.

Have any of you experienced the following fault. 

Over the past year on a few occasions I have heard whirring noise coming from the engine area, innocently I thought not much about it conceding got to be normal with all the electrics under the bonnet. See this link to understand more what I am talking about:

 https://www.youtube.com/watch?v=uBb99uscAWk&feature=emb_title 

Three days ago out of nowhere Traction-control;/ABS/Handbrake lights came on the dash, breaks were working but not as usual and could not turn the cruise control on, showing warning check the cruise control system which links to the braking system.

Took the car yesterday to my local garage and they diagnosed that Brake Booster and the master cylinder failed, quoting me £3500 to repair it :-(.

I was in absolute shock. On researching this issue it appears this is a common problem where Brake Booster and the master cylinder have failed and there have been recalls around the world and UK for exactly the same issue but only recognised by Toyota mainly with Prius, but is the same part as they are very much identical vehicles. There was recall in USA for vehicles 2011-2015 and most recently UK affecting vehicles 2019. 

https://www.toyoheadquarters.com/threads/2010-2015-toyota-prius-and-prius-phv-coverage-brake-booster-pump-assemblies-csp-zjb.1391/

https://car-recalls.co.uk/recalltoyota---2019-brake-booster-pump-may-stop-working/ 

On researching this issue I come across that this might be related to the 12v battery issues. On two occasions, after hovering my car for 15 minutes having had the door open all electrics were cut off and I could not open/close the car and had to jump start it. Strangely while can not start the car have heard the whirring noise coming from the engine area, in particular Brake Booster and the master cylinder.

I’ve raised this issue with Toyota garage and Toyota GB and they are investigating.

Any similar experiences, issues please share it?

 

On 2/18/2021 at 8:18 PM, TopNotch said:

Yes, it's out of manufacturers warranty.

The local Toyota garage has raised a case with Toyota GB and awaiting their reply.

I thought to post it on here and raise awareness, if there are more sufferers like myself Toyota GB is more likely to accept there is a common problem as they've done with the same age Prius.

Hi, thank you for sharing your story. 
I have the same problem now and honestly I don’t know what to do. Please can you give me contact of the garage you’ve used to resolve your problem. Thank you