Yaris Cross - delivery, etc .......

[Parts-King]

29 minutes ago, Nailstone said:

So after getting my CHR stolen , Wife settled on a Yaris cross Excel ( The Kick eclectic boot  got her)  

So Ordered excel in white no extras while in the dealership but never got round to signing the paperwork or paying a deposit  10/6/23 

Paperwork signed and deposit paid 16/6/23  was told delivery expected October maybe September.

Was happy with those dates but got a call from the dealership on Monday evening saying that he has good news and he can see that my cars due in on the 25/7/23

Checking on the App there's on update on the order still shows as processing.

So not sure if its a cancelation or he's found one in another one in a  dealership showroom and he's getting that bought over  ( if that's the case I will need to renegotiate my deal )

So Gave him a call today saying if the cars not going to be ready to collect till August  can he hold on till  September to register , His answer was they have to register all cars within 20 days of receiving them from Toyota, and if I didn't take this car I would go back to the end of the wait list.

As my order on the website hasn't changed I'm thinking he's trying to pull a fast one. 

Any thoughts ? is there a way to see when the car was built if i get the VIN number.

 

You didn't sign a contract, so your order has come forward and you think you now have the right to re-work the original deal? I would rethink that if I were you. People cancel orders left right and centre for many reasons, if a cancelled order was was offered to your dealer to fulfil your order why wouldn't you take it? How can that be "pulling a fast one?"  sheesh 

[YarisHybrid2016]

When I spoke to my dealer a couple of weeks ago, they gave me the option of them holding my current car when it arrives and waiting for the details on the new one. I can then opt to pay the difference on the new one, or take the model I ordered.

The change of wording is reasonable IMHO. It states it applies to THAT ORDER, so if you take it, you keep it.

Also, it prevents Toyota losing money on facelifts when orders are moved to the new model. It seems they're completing existing orders instead of giving free upgrades.

[Primus1]

Yay, got a message tonight saying my car is at the dealers , they need a few days to prep the car and will contact me to arrange collection, so it looks like a week on Saturday 😁😁😁😁😁😁😁😁

[Primus1]

I forgot to add that the my t app changed this afternoon , it’s telling me that I can access features available, but I’m assuming I’ll physically have to have the car to do this…

[Xerapin]

It's looking highly likely mine will be delivered on the 12th, paperwork is all signed and arranged pickup of my old car on the same day. I suspect mine would have progressed quicker but Motorfinity don't seem overly quick on handling the paperwork.

[Nailstone]

Contract was signed  for a car delivered after September so on the new plate.So not sure where your getting that from.

And if the car hes got is a showroom model thats been sitting there for a few months and he wants it registered on the current plate.

I think im well within my rights to renogiate  and as they say if you dont ask you dont get. even thou that comment was made in jest 

But thats all beside the point , I was just wondering if the information in the ap should update with new update on the car

 

 

[isnsiie]

I don’t think a long sitting showroom display car will be sold as new build. Dealer definitely no reason to do that to risk their reputation. If you don’t trust them , you shouldn’t buy something more than £20k from them.

My order is 4 months earlier than the original ETD. But I believe the production is speeded up by many reasons. Or the queue is shorter now. So just relax

[RonYarisX]

22 hours ago, Nailstone said:

So Ordered excel in white no extras while in the dealership but never got round to signing the paperwork or paying a deposit  10/6/23

So not sure if its a cancelation or he's found one in another one in a  dealership showroom and he's getting that bought over  ( if that's the case I will need to renegotiate my deal )

So Gave him a call today saying if the cars not going to be ready to collect till August  can he hold on till  September to register , His answer was they have to register all cars within 20 days of receiving them from Toyota, and if I didn't take this car I would go back to the end of the wait list.

As my order on the website hasn't changed I'm thinking he's trying to pull a fast one. 

Any thoughts ? is there a way to see when the car was built if i get the VIN number.

My tuppence worth on what you say.

They've ordered a car for you without you signing any paperwork?  I'm finding that difficult to believe. Even impossible to believe if you're intending to finance the car rather than buying it.

The 20day rule may well be true - dunno. What I can say is that my dealer said that if we go into August then they give customers the option of collecting their car or waiting until Sept reg change. So given that info, it may well be the case it's a local rule to your garage. To be honest, I cannot see how a manufacturer can dictate when a car is registered. Unregistered cars can sit in showrooms etc.  Perhaps it's some rule from the finance company ( the true owner of the car ) so in that case it's they who dictate the process, not the customer ( keeper ).

Regarding apps and website etc, these are just guidlines which will have words to the effect "info correct at last update - please see dealer for current info".  The contract is between you and the supplying dealer not you and some 3rd party timetable.

At the end of the day it's very simple. You ordered a new white Excel with no extras and if the dealer is supplying you with a new white excel with no extras therefore they've adhered to the contract so there should be no story.

But there is a story...  you're telling us there is no contract and that's why I find it difficult to believe. You're talking about renegotiating the deal if the car was found to be a showroom model. I absolutely agree with you on that one, the problem is that if you haven't signed any paperwork then there is no deal.

Are you sure you haven't signed anything?

[Nailstone]

Might be a misunderstanding with my wording on my first post. On the Initial visit no contract signed as I was running late to get to the in-laws. Deposit paid and contract signed a week later after the visit to dealer. The issue with the contract being signed a week later was due to the first set of paperwork sent had the wrong price that was agreed on salesman was then off for a few days before he could correct. No finance paying cash . 

Apologies for any confusion 

Deposit Paid contact signed 16/6/23

Told to expect car October 

Get a call 3/7/23 car due 25/7/23

Im more than happy with that wife would have preferred the New reg. But running around in the one car between the two of  us is a pain 

[Primus1]

Dealer phoned this afternoon, collecting on the 15th, 😆😆😆😆

[RonYarisX]

7 hours ago, Nailstone said:

Might be a misunderstanding with my wording on my first post. On the Initial visit no contract signed as I was running late to get to the in-laws. Deposit paid and contract signed a week later after the visit to dealer. The issue with the contract being signed a week later was due to the first set of paperwork sent had the wrong price that was agreed on salesman was then off for a few days before he could correct. No finance paying cash . 

Apologies for any confusion 

Deposit Paid contact signed 16/6/23

Told to expect car October 

Get a call 3/7/23 car due 25/7/23

Im more than happy with that wife would have preferred the New reg. But running around in the one car between the two of  us is a pain 

I thought it was a weird scenario.   The date they originally gave you would have been an ETA so they could still hold you to it.

To cut a long story short I was expecting a Mar 17 plate car but dealer called me asking if I'd take a Feb 66 plate and they'd offer me a further £200 discount. I said I'd accept a 66plate but it'd have to be a £600 discount. They agreed to it.

What I think may be happening ( it's only a guess ) is the 20day rule is fiction. It may well be that, like in my case, by registering the car early that'll add to their sales target which puts them in line for a bonus. I'm not saying that's what's happening here but it's a possibility. ( see my next post below )

What would I do in your situation? Well I'd tell them that given the information they'd provided, I'd been expecting a 73 plate. Given it's a 23 plate that means that when I come to sell it I'll be loosing out financially due to the reg change. If I'd known that at the time of order, I wouldn't have accepted your deal. However I'm willing to accept your 23plate only if you compensate otherwise I'll stick to the original ETA. If you're now saying that I go to the back of the queue, that's breaking our contract therefore if you could return my deposit, I'll source a car from elsewhere.

Regradless of that, what I'd defo do is contact Toyota direct or perhaps go to another dealership and ask if Toyota make any stipulations from when a car is delivered to when it is registered. If there's none, and the salesteam have told a porkie, I'd be having a quiet word with the dealer principal.

Good luck.

[RonYarisX]

There's something weird going on with Toyota sales that I can't quite put my finger on. I'm interested in GR Sport and always looking at Autotrader to see how the market is going.

For example over the past few weeks, the availablility of 'nearly new' GR Sports have gone from zero to many. And they're being sold.

example: registered 22nd March. Dealers have to keep cars they register themselves for 3month so that's likely why this car is now come up for sale:

example: https://www.autotrader.co.uk/car-details/202306118390722

example: https://www.autotrader.co.uk/car-details/202305317972857

That was registered 27th April.  A delivery miles car, this time being sold by a Peugeot dealer!

Other cars like this however are being sold with no more than a few hundred miles on the clock but with 2 previous owners? This happened with other trim levels earlier in the year. 500 miles and already 2 owners?

example: https://www.autotrader.co.uk/car-details/202306018032977

Why two owners? Any thoughts?

I know for fact we could buy those cars brand new for £24500 earlier this year and I'm guessing that's what's happened here.

If anyone is in the market for cars like these, just be aware how much they may actually cost - there should be money in cars like this to secure some sort of decent discount off advertised prices.

A few days ago I posted about changes in the wording of PCP and this might well be the reason. If Toyota finance have had far too many people buy cars on PCP only for them to be settled the next day it may explain why the £1750 PCP deposit allowance was reduced to £600 recently.

Earlier in the year Toyota were heavily promoting new sales with crazy stories on here of new owners being offered another new car by their dealers. Toyota finance may now be paying the price for that sales tactic.

Sorry for the long post but might be of help to someone negotiating a deal on a new or nearly new Yaris X. The car was probably sourced at a hell of a discount to the price being asked today.

[Roger_N]

I've just looked at the configurator on Toyota's site and it's only showing the GR sport. 

[Roy124]

On 7/6/2023 at 6:11 PM, Primus1 said:

I forgot to add that the my t app changed this afternoon , it’s telling me that I can access features available, but I’m assuming I’ll physically have to have the car to do this…

No.  I was able to track my car in the dealers pound. When it moved to the workshop.   When the car was locked or unlocked.

On the day for collection I could see it was at Sainsbury s being refuelled 

[Primus1]

2 hours ago, Roger_N said:

I've just looked at the configurator on Toyota's site and it's only showing the GR sport. 

I looked at that the other day and got the same, I just assumed it was a glitch with their website 

[Knorton]

Well things have taken a change, for better or worse time will tell. As said before ordered a galactic blue Yaris X design on the 3rd Jan for del May/June told when I chased the dealer up in may now July/Aug and finally got order processing on apps. Over the weekend an important information email from Toyota arrived. Finally something happening? Marshall Toyota Ahord Kent have been bought out by Stevan Eagell Toyota group! All existing orders stay the same but any finance will need to be re submitted under the new owners umbrella. contacted them about not wanting to lose the £1750 contribution. Was told that it will take the a couple of weeks to get everything straightened out and they will be in touch! Anyone know the lead time on a Corolla/Suzuki hybrid Estate from the  Derby factory?

Kev.

[FROSTYBALLS]

38 minutes ago, Knorton said:

Marshall Toyota Ahord Kent have been bought out by Stevan Eagell Toyota group!

See:

 

[FROSTYBALLS]

1 hour ago, Knorton said:

Anyone know the lead time on a Corolla/Suzuki hybrid Estate from the  Derby factory?

See:

 

[Knorton]

2 hours ago, FROSTYBALLS said:

See:

 

Thanks they appear much the same as the YC Just wonered if there was a difference as made in the UK.

Kev.

[CruxisCore]

Seems like my the email I got and the factory updating was a bit of a false alarm. It's been almost 3 weeks and still not in build. Today my dealer called about extending my lease on the Aygo X and said that the ETA is halfway september for the Yaris Cross (up from end of august he said when I ordered in may).

Not a big deal, I kinda stopped anticipating after it didn start building in 1-2 weeks. But my Aygo X and most cars on these forums seemed to start the build within a week from that email/Factory updating to tracking.

[CruxisCore]

Are the headrests in the backseats detachable btw? I never really have anyone there (or my daughter who wont reach em anyways just yet) so might as well try to get some extra visibility by removing them if its possible

[wivenhoe]

Parts-King. We are in the same position. Ordered a Yaris Excel in Feb for a Sept delivery. My T App shows the order still being processed but no build date etc. Dealer called last week to say the car will be with them on about the 21st July and available the 25th. 
I went in to finalise the px on my wife’s 21 month old Jazz (got £ 1k less than paid for it) and asked due to the earlier delivery and nothing on My T, was this someone else’s cancellation. The manger checked and said it was our car, specifically it had a pano roof which is a rare option. I asked about deferring until Sept and got the ‘we’re not allowed to have a car for 6 weeks before registration. I asked him if it was the cash flow manager saying not allowed - he said if we didn’t take the July delivery then it would be a new order with only £ 300 discount instead of the £ 3,800 we currently have. As we will put a personal plate on, I wasn’t fussed about a July car instead of Sept - I think the market is changing so with little discount on the new and possibly a steep drop in the value of the Jazz, it seemed sensible to stick with the July car. 

[anchorman]

2 hours ago, CruxisCore said:

Are the headrests in the backseats detachable btw? I never really have anyone there (or my daughter who wont reach em anyways just yet) so might as well try to get some extra visibility by removing them if its possible

Yes, they come out.  

[Cyker]

As an aside, part of the reason why dealers aren't allowed to keep the car is because they were buying them for stock or getting people to buy them and if they cancelled they just kept them to sell to someone else.

I think under normal circumstances this would be normal and Toyota wouldn't care, but because there is such a long lead time and lots of customers were complaining, they've prioritized actual customer orders, and any cancellations now HAVE to go back to a central pool where they can be matched to outstanding orders to try and cut the backlog down.

If a dealer tried to keep the car for e.g. 6 weeks without registering it, they'd likely get penalized by Toyota and forced to return it to the pool to be given to someone else who is waiting.

 

[Xerapin]

Car was delivered this morning! It came from Listers Toyota, so my full timeline.

21st March: Ordered
10th May: In Production
18th May: Production Completed
8th June: In the UK
12th July: Delivered

I don't have much detail between 8th june and 12th July, but it was delivered into the country (Derby?), then taken to Rugby where they do PDI/Install the extra components and then delivered here.

I did purchase the SUV pack, a bit annoyed they didn't fit the rubber mats and just left the factory ones installed, and the rubber attachments to the boot are.. underwhelming. But they'll do.