Toyota Yaris 2021 rusting

[Jodie Darmanin]

In January 2021, I bought the new Toyota Yaris 2021 from the Toyota Agent in Malta.  Just a year later, around the hinges holding the back boot door all started rusting as seen in the photo. Apart from that another rust spot has emerged next to the hinge of the other side of the boot door.

The agent has offerred to do a warranty job where they will remove the back door and sand down the rust and respray? Should I be happy with this on a brand new car?? What guarantee do I have that by just sanding down the rust it won’t emerge a year or so later? If it gets worse, they also said the roof of the car can be changed. I don’t want to end up changing the roof of a brand new car which is just a year old!!!!

[FROSTYBALLS]

Just to note - being over a year old, it isn't 'a brand new' car.

Presumably the warranty repair will be under the paintwork and surface rust warranty.

[Jodie Darmanin]

Just now, FROSTYBALLS said:

Just to note - being over a year old, it isn't 'a brand new' car.

Presumably the warranty repair will be under the paintwork and surface rust warranty.

Yes but you don’t expect rust after 1 year of purchase…and what guarantee do I have that the piece of metal isn’t infected with rust and it spreading? That is my point.. it shouldn’t happen on a 1 year old car

[TonyHSD]

Hi,

I remember your earlier post and pictures. This looks bad and should never happen on any car of any age., it  will need definitely to be worked on and repaired, the sooner the better. The only thing that worries me is that if something like that happens on the hinges on 1 year old car it will likely to happen on other places too., some difficult to be seen like in the boot spare wheel area, under bonnet around engine bay, underneath the car too. This to me looks like missing or very minimal insulation between mounting metal parts, poor rust proof and poor quality paint work. Toyota head office needs to know about that issue as it’s more serious than it looks. If it’s me I won’t be happy with only repair from the dealer, perhaps I will return the car for another one or money back. The rust is the worst enemy to a car. 
Good luck 🤞 

I had been trading with different brand that were first (since 2009) to start reducing the paint overspray on door shuts, and parts that are not seen from outside but even on cars reaching 5 years of age never happened anything like that. 
 

 

 

[FROSTYBALLS]

Toyota Malta will be responsible for the warranty, etc in Malta, so you need to make contact with them to resolve your issue:

Contact us – Toyota Malta

[TonyHSD]

Here I can share some pictures from 10 years old Toyota, in the boot there is a place that has similar almost no paint covered area and no any seal (insulation) and rust has been formed, you can zoom in and can see it getting yellowish. Then you can zoom in on my next picture were the hinges are shown, you can see how they have insulation between them and the metal body on top of that there is a thicker paint and lacquer sprayed over for weather protection., this is solid built car. Now you can look on latest Yaris Cross how there is a gap between the hinge and the metal panel that is mounted on, it looks like no insulation or very minimal amount, plus almost no paint and lacquer on top, this car will not last long. Your car also is rusted on door shuts this shows that there is an issue with an anti corrosion treatment, new cars metal bodies goes into special  bath were they get specific primer coat that goes everywhere on the metal works, crevices, shuts, holes, everywhere and then the car goes for a seal treatment and paint and lacquer., somewhere along this process something seems like went wrong and that’s why we have this issue. 
Toyota needs to take your car back and tested it, measure, check and do whatever is necessary to make a note for further new production to improve the manufacturing process, or whatever, they know better than me, I am just a customer like you. Toyota directly should be contacted, leave the dealer and don’t bother to get your issue masked and happen again next year. 

[FROSTYBALLS]

32 minutes ago, TonyHSD said:

Toyota head office needs to know about that issue as it’s more serious than it looks.

Toyota Europe will probably pass the enquiry back to the importer that is responsible for the sales area Malta comes within.

[Hybrid21]

It's actually very difficult,  indeed sometimes impossible to eradicate rust without actually cutting it out.

In my opinion a dealer will not be capable of fixing this, just cover it up to reappear with a vengeance in the future.

Not good enough 😟

Iain

 

[FROSTYBALLS]

5 minutes ago, Hybrid21 said:

indeed sometimes impossible to eradicate rust without actually cutting it out.

Which is presumably why the Agent has proposed replacement of the roof panel should the stripping back and repairing of the affected area prove unsuccessful. Would have thought a competent body shop should be able to do this.

Aside from the above, would have thought that if a warranty repair proves to be unsuccessful, the importer would still have some responsibility for corrective measures.

[Hybrid21]

Looking at the pictures again Jodie, maybe just the hatchback brackets affected ? If so not such a big problem to repair and restore to as new condition.

Iain

 

[Bernard Foy]

INMHO once rust has started it cannot be totally eradicated. It can be repaired and repainted and will be held back but eventually it will resurface and repaired and repainted again and again but in the long term you will never defeat it.

[Hybrid21]

I agree Bernard, the only permanent solution is to cut the rusted area out and replace with new metal.

Unless of course in this situation it has been a bad batch of brackets which could be changed.

Iain

[Guest]

Although a different model and hinge configuration, there looks to be a slight pattern here with newer Yaris hatch hinges.

Mine is 8 years old, parked in the open and subjected to winter salted roads and not one spot of rust there, or anywhere visible on the bodywork.

[Bernard Foy]

2 hours ago, Hybrid21 said:

I agree Bernard, the only permanent solution is to cut the rusted area out and replace with new metal.

Unless of course in this situation it has been a bad batch of brackets which could be changed.

Iain

And doing that will hold it in check for a long time, but guess where the rust will start up again, around where the actual metals have been welded 👹.

[Gerg]

Whilst this doesn't help the original poster, I do wonder if corrosion problems like this are an knock-on effect of factory production stoppages during Covid-19 lock downs.

I wouldn't be surprised if cars (or assemblies) that are left in the halted factory, unfinished, are vulnerable to corrosion that in normal production would not have time or opportunity to take hold.  And then when the paint, or plating, eventually gets put on those assemblies or cars, the problem is covered up for a while.

This wouldn't affect many cars, I'd guess.

[Big_D]

2 hours ago, Gerg said:

Whilst this doesn't help the original poster, I do wonder if corrosion problems like this are an knock-on effect of factory production stoppages during Covid-19 lock downs.

I wouldn't be surprised if cars (or assemblies) that are left in the halted factory, unfinished, are vulnerable to corrosion that in normal production would not have time or opportunity to take hold.  And then when the paint, or plating, eventually gets put on those assemblies or cars, the problem is covered up for a while.

This wouldn't affect many cars, I'd guess.

I think you may be correct here.