Recent recall

[John in Hay]

Can anyone confirm the recent Brake ECU recall (I received my letter about 25th May)?

I think it applied to several models but my new RAV was in for minor work next day so they did the recall. Car is now bricked after the upgrade failed and new unit on indefinite back order.

It wasn't comforting that the recall checker on the Toytoa website just now said "We are pleased to confirm that your Toyota is not affected by any voluntary customer service campaigns or outstanding safety recalls and no further action is required." !!!

The letter I received is in the car stuck at the garage...

[FROSTYBALLS]

Moved to the RAV4 forum.

[ernieb]

On 6/5/2022 at 10:49 AM, John in Hay said:

Can anyone confirm the recent Brake ECU recall (I received my letter about 25th May)?

I think it applied to several models but my new RAV was in for minor work next day so they did the recall. Car is now bricked after the upgrade failed and new unit on indefinite back order.

It wasn't comforting that the recall checker on the Toytoa website just now said "We are pleased to confirm that your Toyota is not affected by any voluntary customer service campaigns or outstanding safety recalls and no further action is required." !!!

The letter I received is in the car stuck at the garage...

A number of us have had the update to the ECU without any problems. Mine was a May ‘21 PHEV and was updated as I had a letter but was not on the ‘recall website checker’ as needing any work. I did mine when the car was serviced. 

[Roger_N]

On 6/5/2022 at 10:49 AM, John in Hay said:

I think it applied to several models but my new RAV was in for minor work next day so they did the recall. Car is now bricked after the upgrade failed and new unit on indefinite back order.

Have they given you a lone car in the meantime?

[HSDish]

Updated the ECU on our RAV 4 2020 PHEV today .

It took about 50 minutes and I got a loan car meanwhile ( but I did a test drive with new bZ4x instead.

After the update I cant connect to MyT app. Could there be a connection 🙂 to the ECU update ?

[Hayzee]

6 minutes ago, HSDish said:

but I did a test drive with new bZ4x instead.

What were your initial impressions?

[HSDish]

1 hour ago, Hayzee said:

What were your initial impressions?

I wrote down some things here 

 

[ernieb]

8 hours ago, HSDish said:

Updated the ECU on our RAV 4 2020 PHEV today .

It took about 50 minutes and I got a loan car meanwhile ( but I did a test drive with new bZ4x instead.

After the update I cant connect to MyT app. Could there be a connection 🙂 to the ECU update ?

Sounds like the wait 24 hours and it will come back potentially missing the trip you did from the garage to home?

[HSDish]

3 hours ago, ernieb said:

Sounds like the wait 24 hours and it will come back potentially missing the trip you did from the garage to home?

Thanks.

Yes now it´s back.

Does that means that all data from the disconnected time is not registered and saved at all? Is it all lost. I drove a 170 km trip while disconnected

[philip42h]

It may eventually reappear; it may be lost for all time - that seems to be the way of things ... 😉

[ernieb]

As Philip says ‘it’s an unknown feature’ of the app when it’s booked into a garage for a service, they appear to switch the car into a maintenance mode and the tracking is turned off. Unless they turn it back on the car seems to reset itself/app after 24 hours.

I never recovered my trip home from the dealership and others have also reported a similar issue. In your case where you clocked up a decent trip it’s more a pain than my few miles.

As has been discussed before the app does loose trips and some people have reported big errors between the car and app ODO readings, not clever at all.

[John in Hay]

Finally got my RAV back after the update debacle. It's talking to the App again and seems fine but this is my first (and very) negative experience with Toyota. North Road Garage, Builth Wells deserve praise for their handling of a difficult situation for them and told me they won't book in further recall updates without checking first that a replacement ECU is actually available if needed!

Interesting about maintenance mode above - my car woke up for some reason Friday before last to basically report "I am very sick"!)

[philip42h]

34 minutes ago, John in Hay said:

Finally got my RAV back after the update debacle. It's talking to the App again and seems fine but this is my first (and very) negative experience with Toyota. North Road Garage, Builth Wells deserve praise for their handling of a difficult situation for them and told me they won't book in further recall updates without checking first that a replacement ECU is actually available if needed!

Interesting about maintenance mode above - my car woke up for some reason Friday before last to basically report "I am very sick"!)

I suspect that there are at least two different things going on here:

First, it would appear that North Road Garage, Builth Wells (Toyota) botched the ECU update required under that specific recall. We'll probably never know quite how or why, but they have resolved the issue (which is the least they could do). We (I) haven't heard of any other such botches.

Then there's the question of the mythical "maintenance mode" - it may or may not exist but we have seen several reports of cars not reporting trips whilst at the dealers for service etc..

Quite independently of that, there have been several instances of trip data arriving late, or not arriving at all, that seem to be due to 'glitches' in the reporting between the car and the Toyota servers. The MyT app can only report what is available on the server.

And with a bricked ECU, your car wouldn't have been going anywhere and thus wouldn't have had any trips to report ... 😉

[John in Hay]

We will never know but what modern electronic IT delivers is staggeringly high reliability with the very occasional failure being catastrophic. There should in any case be a fail safe procedure with roll-back in case of failure which suggests to me hardware failure at the programming stage.

[Lawnmowerman]

7 hours ago, philip42h said:

 

Then there's the question of the mythical "maintenance mode" - it may or may not exist but we have seen several reports of cars not reporting trips whilst at the dealers for service etc..

 

No myth Philip. On getting the car back from service and Hybrid Health Check I was unable to programme charging using the app.

It said 'vehicle in repair mode - will reset after 24 hours' - and it did.

Spoke with the Aftersales Manager and he was unaware of it. No surprise really - I regard dealers as GP's rather than specialists. Know a little about a lot of things - and a lot about a few things. i.e. they learn as faults are presented to them - and not always the right way.

I vividly remember the original Maxi 5 speed cable change gearbox and the complete b@ll@cks mechanics made of them a) because they hadn't been on a training course and b) because they didn't bother reading the workshop manual. BL had to swiftly ditch cables and go to a rod change box. Plus ca change........

[philip42h]

7 hours ago, Lawnmowerman said:

No myth Philip. On getting the car back from service and Hybrid Health Check I was unable to programme charging using the app.

It said 'vehicle in repair mode - will reset after 24 hours' - and it did.

Spoke with the Aftersales Manager and he was unaware of it.

Still a bit "mythical" then William ... I'm not suggesting for a moment that it doesn't exist - just that no one seems to really know what it is and how the car gets into that state.

Logic seems to suggest that the eCall system has somehow been temporarily disabled. That would prevent the car from communicating with the Toyota servers meaning that trips wouldn't get recorded and PHEVs couldn't be programmed. But we're still no wiser as to whether that is really what is happening, who put it into that state and how ... 😉

[HSDish]

On 6/18/2022 at 12:15 PM, ernieb said:

As Philip says ‘it’s an unknown feature’ of the app when it’s booked into a garage for a service, they appear to switch the car into a maintenance mode and the tracking is turned off. Unless they turn it back on the car seems to reset itself/app after 24 hours.

I never recovered my trip home from the dealership and others have also reported a similar issue. In your case where you clocked up a decent trip it’s more a pain than my few miles.

As has been discussed before the app does loose trips and some people have reported big errors between the car and app ODO readings, not clever at all.

 

I checked both MyT app in phone and MyToyota at my computer and the 170km trip while the car was disconnected is not registered anywhere as far as I can se.

What a pitty.

I suppose that mean that I can´t trust the numbers/info. in ex "hybrid coach".

PITTY !!! to nerd in all those numbers are a big part of the fun with driving hybrid/PHEV (as efficent as possible) I think

[Derek.w]

Myt its sometimes slow to update and then again I find other apps can stop it like find my car stops it working unto you go back to normal road maps.

Other times it makes me sign back in before it will upload data.

 

[ernieb]

On 6/19/2022 at 10:29 PM, HSDish said:

 

I checked both MyT app in phone and MyToyota at my computer and the 170km trip while the car was disconnected is not registered anywhere as far as I can se.

What a pitty.

I suppose that mean that I can´t trust the numbers/info. in ex "hybrid coach".

PITTY !!! to nerd in all those numbers are a big part of the fun with driving hybrid/PHEV (as efficent as possible) I think

Do report the missing trip in the support section of the MyT app.  Unless Toyota are aware of the issue nothing will change. It seems to me that if the car is switched into a 'maintenance mode' then it surely be just as easy to switch it back at the end of the service/update rather than the 24 hour default reset.

My intention is that the next time I have the car into the garage for a service or recall I will check to see that I can connect to the car via the MyT app and complain to the dealer there and then.

[HSDish]

15 hours ago, ernieb said:

Do report the missing trip in the sport section of the MyT app.  Unless Toyota are aware of the issue nothing will change. It seems to me that if the car is switched into a 'maintenance mode' then it surely be just as easy to switch it back at the end of the service/update rather than the 24 hour default reset.

My intention is that the next time I have the car into the garage for a service or recall I will check to see that I can connect to the car via the MyT app and complain to the dealer there and then.

I´ll do that but... what´s the sport section?

We drive our car quite much. Heve driven 1100 km (about 683 miles I think) since we bought it 28 feb. 2022 and I guess we have to get a service within a month and I to, wont leave the garage before I can connect

[Lawnmowerman]

4 minutes ago, HSDish said:

I´ll do that but... what´s the sport section?

We drive our car quite much. Heve driven 1100 km (about 683 miles I think) since we bought it 28 feb. 2022 and I guess we have to get a service within a month and I to, wont leave the garage before I can connect

Support section - click on the conversation balloon. 

(predictive text gremlin I suspect)

[HSDish]

6 minutes ago, Lawnmowerman said:

Support section - click on the conversation balloon. 

Thanks.

I found it.

Will mail them immediately

[ernieb]

Sorry about the sport=support, as William said good old spell checker.  I've seen some wonderful creations over the years some of which were pretty embarrassing but completely unintentional.

[HSDish]

Got this from Toyota (Sweden) support

 

"When you hand in your car for service / repair, the workshop puts the car in a "repair mode" mode, so to speak. By this is meant that nothing done on the car should be registered to your myth account while the car is "under construction". When the technicians working on your car are done with the car, they should return to normal mode so that your device in the car can communicate to your app.

In this case, this has not been done, when it happens, the mode will automatically return to normal mode in the app from "repair mode" after 24 hours. Unfortunately, no information stored during this day can be visible to you the app as the car has been in the wrong position.

You will therefore only see information that has been communicated after 24 hours from the time you received the car back from the workshop. Have a nice day! Sincerely / Best regards"

[ernieb]

Sounds like we all need to ensure that the car can communicate with the MyT app before we leave the dealership. Sounds really sloppy and endemic as the number of reports logged by many owners even in none UK locations.