Aygo 2018 - Screen fell behind Dash - Covered by Warranty?

[Arus]

Hello all,

I bought a 2018 Aygo in December 2021 from a Toyota dealership.
In April, during a mini heatwave, I got into my car to find that the Airbag/Seatbelt status screen had become dislodged and fallen.

I finally took this to Toyota and they are telling me that this is not covered by my warranty.

The question is: should it be?

This happened without any external impact, and fell simply by existing. Sshould I have to pay to have this repaired??

Thanks!

[152bobby]

Surely that's covered by the Toyota 5 Year Warranty !!!

I'd fight my corner on that, like a Scotsman with a fiver in his pocket 🏴󠁧󠁢󠁳󠁣󠁴󠁿🤣

[Hybrid21]

My own opinion Simon is that this should definitely be covered by the warranty as the vehicle is only 4 years old.

What reason did the dealer give that it was not covered ?

[Arus]

So another call with Toyota, they say it is *definitely* not covered by warranty.
If this was my old Celica I would do it myself, but as the dash is essentially full of explosives, I have told them to do it.

However, when I conceded to pay, he suddenly perked up and said 'oh, are you interested in dash cams?'
I was looking to have one fitted, so I am letting them do so.
I'll wait to see the bill. Maybe they will charge for the Dashcam fitting and not the screen.

However if I do end up paying, I will absolutely take this up with Toyota after the fact!
 

[Puglet]

Our similar Peugeot 108 suffered the same issue, but noticed it when viewing car before purchase and it was fixed by dealer when we bought the car, that was 5 years ago. Since then I've seen a few others with this fault, so it quite a common issue. Maybe there is a Technical Service Bullitin (TSB) for it, which may help/influence a warranty fix?

[flash22]

its a 5 min job unless something is broke, technically it's a safety issue as you can't see the airbag status (you have a young child) if the car has missed a dealer service it can mean the car is under Relax warrantee rather than the 5-year one

[152bobby]

I'd talk to Toyota GB direct.  Call or email them.  Their customer relations email address is cr@toyota.co.uk and they are normally pretty good at responding.

[flash22]

A quick look shows It's held by 2 clips, and a pita of a job if done by the book