Toyota Charging Network Sign up problem

[Malop]

I’ve been trying to activate my Toyota Charging Network since Saturday. 
It starts ok in the App but when I get redirected to the website to complete sign up i just get dropped at the SSO page and nothing happens. 
Anybody been able to sign up recently or anyone have access and it’s stopped working?

I’ve emailed the support desk but no response so far. 
 

[bZ4xSupra]

Same. 

Also having profile connection issues in the car itself. 

[Malop]

Just had a response to my ticket. I work in the world of IT and we call this a “push right” ticket, promise something for the future. 
 

Dear Paul, 
 
Thank you for contacting us. I am happy to assist you with your query!
 
We apologise as the site is currently under maintenance. We apologise for the inconvenience. 
 
Our colleagues are working on a solution and it should be fixed as soon as possible. 
 
Wishing you a pleasant day. 
 
---
Kind regards
Amanda
Your Toyota Charging Network Team

Digital Charging Solutions GmbH
Rosenstraße 18-19, 10178 Berlin, Germany
Managing directors authorised to represent the company: 
Jörg Reimann, Markus Bartenschlager, Thomas Menzel
Email: uk@toyota-charging-network.eu
Phone: +44 1322 252499
Mon-Fri from 7:00 am to 7:00 pm
Office and register court: Berlin HRB 211155 B
VAT registration number: GB 286110022

[Mister Mike]

22 hours ago, Malop said:

Anybody been able to sign up recently or anyone have access and it’s stopped working?
 

I signed up last Thursday, the day I picked up my car. They will be sending me a card in the post, apparently.

[bZ4xSupra]

@Malop this is now working, I've just completed the sign up. 

[Malop]

Just going through the sign in process. Thanks 

[Stege]

Foolishly,  I was assuming that Toyota would contact us about access to their charging network and the free three year AA membership. On the other hand most communication from them has been initiated by members, so no real surprises. Has anyone received the AA membership info?

Love the car but disappointing handover considering the wait. Also, trying to optimise the heating as it knocks the range down a lot and I can't convince the other half to wear a coat in the car. 

Back to trying to signup for network access

BTW I find the forum is very helpful.

[Malop]

1 hour ago, Stege said:

Has anyone received the AA membership info?

Also not heard anything about that, will chase next week. 

[dab1054]

1 hour ago, Malop said:

Also not heard anything about that, will chase next week. 

I had 6 months left on my Toyota Roadside Assistance. After I had the bZ4X, I contacted them to extend and they gave me an extra 3 years (part of the bZ4X deal) and an extra 6 months for the unused part of the old contract. Takes me through to 2026, so seems a good deal.

[egg]

On 12/4/2022 at 11:31 AM, Stege said:

Foolishly,  I was assuming that Toyota would contact us about access to their charging network and the free three year AA membership. On the other hand most communication from them has been initiated by members, so no real surprises. Has anyone received the AA membership info?

Love the car but disappointing handover considering the wait. Also, trying to optimise the heating as it knocks the range down a lot and I can't convince the other half to wear a coat in the car. 

Back to trying to signup for network access

BTW I find the forum is very helpful.

I too was expecting a roadside assistance pack to come through the post by now and haven't heard or received anything 

[Malop]

On 12/8/2022 at 11:19 AM, egg said:

too was expecting a roadside assistance pack to come through the post by now

Emailed Toyota over the weekend, their response below.

I have double checked and can confirm we no longer provide any physical documentation in the post regarding Toyota Roadside Assistance. Instead, Toyota Centres are asked to confirm the 12 month entitlement from new and refer customers to the sticker located in the top left-hand side of your windscreen.

[bZ4X]

On 12/4/2022 at 2:51 PM, dab1054 said:

I had 6 months left on my Toyota Roadside Assistance. After I had the bZ4X, I contacted them to extend and they gave me an extra 3 years (part of the bZ4X deal) and an extra 6 months for the unused part of the old contract. Takes me through to 2026, so seems a good deal.

How can I check if my order qualifies for this 3-year roadside assistance? I ordered before the recall. 

[Malop]

36 minutes ago, bZ4X said:

How can I check if my order qualifies for this 3-year roadside assistance?

Was thinking that myself and the only thing I can think of is to phone Toyota breakdown and ask the renewal date. They look you up via registration number.

Thinking I should phone anyway, rather that find out there is a problem when I need them. 

[Mister Mike]

On 12/12/2022 at 8:27 PM, Malop said:

Was thinking that myself and the only thing I can think of is to phone Toyota breakdown and ask the renewal date. They look you up via registration number.

Thinking I should phone anyway, rather that find out there is a problem when I need them. 

Good idea. Let us know!

[bZ4X]

On 12/4/2022 at 2:51 PM, dab1054 said:

I had 6 months left on my Toyota Roadside Assistance. After I had the bZ4X, I contacted them to extend and they gave me an extra 3 years (part of the bZ4X deal) and an extra 6 months for the unused part of the old contract. Takes me through to 2026, so seems a good deal.

Is your finance pcp or hire purchase? I guess 3 year Roadside Assistance was coming with hire purchase, if I am not mistaken.

[bZ4X]

On 12/12/2022 at 8:27 PM, Malop said:

Was thinking that myself and the only thing I can think of is to phone Toyota breakdown and ask the renewal date. They look you up via registration number.

Thinking I should phone anyway, rather that find out there is a problem when I need them. 

Yes, please inform us too.

[dab1054]

On 12/12/2022 at 7:49 PM, bZ4X said:

How can I check if my order qualifies for this 3-year roadside assistance? I ordered before the recall. 

I just phoned Toyota Roadside Assistance 0344 701 6201. They will check your reg and confirm any offers. They did not send me any documentation but said that the old contact card was still valid. They seem to have gone entirely online so no paper.

[bZ4X]

On 12/14/2022 at 4:29 PM, dab1054 said:

I just phoned Toyota Roadside Assistance 0344 701 6201. They will check your reg and confirm any offers. They did not send me any documentation but said that the old contact card was still valid. They seem to have gone entirely online so no paper.

Mystery is solved. Three years of AA Roadside Assistance is coming standard with your bz4x order 👍 really good benefit. 

 

[egg]

Anyone who was lucky enough to take delivery early on, and doesn't want to pay £5 per month for the Toyota charging network, then don't forget to cancel.

It ceases at the end of the month following the one in which you make a cancellation request.

I put a cancellation request in last month, and it ends at the end of this month. I could've left it another month before doing it, but i wanted to make sure i didn't forget.

[bZ4X]

3 hours ago, egg said:

Anyone who was lucky enough to take delivery early on, and doesn't want to pay £5 per month for the Toyota charging network, then don't forget to cancel.

It ceases at the end of the month following the one in which you make a cancellation request.

I put a cancellation request in last month, and it ends at the end of this month. I could've left it another month before doing it, but i wanted to make sure i didn't forget.

Thank you for reminding! Yes, I recently activated and will cancel Toyota smart charging network subscription before it charges me. I don't wanna pay! 

[Andy BZ4x]

I tried to sign up last week, i've received my card but in the MYT app under smart charging it just says 'Activating' as has been saying that for a few days now?

[egg]

2 hours ago, Andy BZ4x said:

I tried to sign up last week, i've received my card but in the MYT app under smart charging it just says 'Activating' as has been saying that for a few days now?

Mine kept saying that, in all the time I've been signed up, it wouldn't show in the app that i was, even though if i clicked through to the dcs website it said it was activated 

[bZ4X]

On 12/4/2022 at 2:51 PM, dab1054 said:

I had 6 months left on my Toyota Roadside Assistance. After I had the bZ4X, I contacted them to extend and they gave me an extra 3 years (part of the bZ4X deal) and an extra 6 months for the unused part of the old contract. Takes me through to 2026, so seems a good deal.

Yours is hire, isn't it? Do you own it or Toyota? 

[dab1054]

Yours is hire, isn't it? Do you own it or Toyota? 

I own it. 

[bZ4X]

4 hours ago, dab1054 said:

Yours is hire, isn't it? Do you own it or Toyota? 

I own it. 

Ok I found it. I guess 3 years AA Roadside assistance is already included into our oders I guess. 

"Charging and roadside assistance 

Making BEV ownership as stress-free as possible, Toyota is providing all new bZ4X customers with a complimentary package of benefits to cover their charging needs, plus roadside assistance. 

This includes a British Gas Centrica EV Home Charger with standard installation and six months’ access to the Toyota Public Charging Network – comprising more than 12,000 charging points, accessible through the MyToyota app. 

Three years’ AA roadside assistance is also provided, 24 hours a day, 365 days a year, in the UK and across 44 European countries. "

 

Source: https://media.toyota.co.uk/toyota-announces-purchase-offers-and-peace-of-mind-ownership-package-for-the-all-new-bz4x-battery-electric-suv/