Cancelling an order

[Meles]

Hi, I’ve ordered a new Corolla with part exchange from my current car. After all the waiting the car is finally on its way to UK. However, now I’ve decided that I don’t really want to go with it (mixture of personal reasons and dealership being cheeky).

By looking at my contract I can pull out of the order anytime, even at the day of pickup (of course with loosing the deposit). Am I right? 

[Bernard Foy]

6 minutes ago, Meles said:

Hi, I’ve ordered a new Corolla with part exchange from my current car. After all the waiting the car is finally on its way to UK. However, now I’ve decided that I don’t really want to go with it (mixture of personal reasons and dealership being cheeky).

By looking at my contract I can pull out of the order anytime, even at the day of pickup (of course with loosing the deposit). Am I right? 

Without a copy of your contract, it’s difficult to voice an opinion. Is it a signed contract?. Who drew up the contract?. You may be entitled to your deposit back.

[FROSTYBALLS]

As above. Your contract is with the dealer, not the manufacturer, so depends what the specific terms and conditions are.

[RonYarisX]

Depends on how you ordered the car. If you visited the dealership to sign on the dotted line then it's likely you don't have any right to cancel. That's not to say you can negotiate an arrangement but effectively by signing the contract on their premesis, you've already bought the car.

Law is different if you dealt away from the dealership ( over the phone / internet for example ). You actually have up to 14 days after delivery to return the car - you're contract will spell out what / if there are any cancellation charges.

The way the market is at the moment it's best to inform the dealer your intentions a.s.a.p.  If you did buy it on their premises, you may be in time for them not to register the car in your name i.e. as far as they're concerned, they can still sell it as a brand new car thus minimising their loss.  If what you ordered is a popluar model with a long waiting list, they may be even be willing to forget about any cancellation charge. ( they might have a buyer who's willing to pay a higher price for immediate delivery ). 

[RobertR]

Here in Slovakia, you can cancel the order anytime, but the is some penalty to pay. I visit three different dealers and they told me, usually, this penalty is forgiven for "good relations" and "good brand name". So if your dealer is a normal human, you will be ok.

In my opinion, if you wait almost a year for a product, it should be considered normal to have a chance to cancel your order, because after a year there can change lots of things, including personal or business situations.

[TonyHSD]

No one can push you to go ahead and buy anything. As suggested best to read your contract again and see if you able to save your deposit too. 
Once, I bought a car that turned to be a lemon, drove 50 miles and went back to the dealer, gave them the keys and walked away. I didn’t expect such a rubbish car to be. Even I tested before collecting it it was not so obvious how bad a Toyota car can be , something that I can’t accept. Only lost my time and the deposit, and waited 4 weeks for my money back as I paid in full, but what a relief the rubbish car couldn’t become mine. 👍
Good luck 

[RobertR]

which one?  😄

[Mojo1010]

My order terms:

Read 8.3

[Bernard Foy]

Over the years I’ve five or six new Toyota’s and the dealership never once asked me for a deposit or an assurance of any kind, he must be willing to accept that my word is my bond.

[Cyker]

The short of it is within 14 days can reject the car for any reason and get a full refund; Within 6 months if any fault appears with the car it has to be rectified by the dealer or you can reject the car and they need to refund you in full; Within 12 months any appearing faults also need to be rectified but if you reject the car they don't need to offer a full refund.

There's a bit more to it than that, but that's broadly the rights enshrined in law.

 

[Mojo1010]

Is that 14 days after ordering or receiving the car?

[TonyHSD]

10 hours ago, RobertR said:

which one?  😄

Auris Diesel 2013 

[Cyker]

25 minutes ago, Mojo1010 said:

Is that 14 days after ordering or receiving the car?

Receiving, thankfully!!

If it was ordering it'd be useless!!

 

[GR Weasel]

I think it depends if you order the car online/over phone or if you went to a dealership and had a test drive etc. 

Ordering something online etc without seeing the product usually gives you more protection, was usually the case back when UK was in the EU but no idea what now.

[davidif]

It's not something I would want to advise on without seeing the contract. English Consumer Law is a minefield and I'm a Lawyer!!

 

[Bernard Foy]

Especially where new cars are concerned 😟 

[Mojo1010]

42 minutes ago, davidif said:

It's not something I would want to advise on without seeing the contract. English Consumer Law is a minefield and I'm a Lawyer!!

 

This is my contract, paid a deposit of 500. Ordered over the web, a few phone conversations, no test drive. Personal circumstances can change, would a full refund be given. I would imagine OP would have similar t&c. 

[Cyker]

3 hours ago, GR Weasel said:

I think it depends if you order the car online/over phone or if you went to a dealership and had a test drive etc. 

Ordering something online etc without seeing the product usually gives you more protection, was usually the case back when UK was in the EU but no idea what now.

To my knowledge it still applies; maybe if it is a used car it's slightly different, but with a new car it definitely does as the car you're buying is not the one you are testing so the unseen part still applies.