PHEV servicing

[Bill65]

That's me now just passed 10k miles on the PHEV since collecting it as new in June.

The website suggests a service at 10k miles or one year so I'm probably due one but no indication on the dash to get it done.

It appears to be an oil and filter change at 10k and am reluctant to book it into a main dealer for £300+ when my trusty independent can do it with original parts. The petrol engine has only been used for about 3k of those miles the rest on EV.

[ColinB]

Don't forget that if you don't have it serviced at a Toyota dealer you lose the up to 10 year warranty, you pays your money....

[Bill65]

3 minutes ago, ColinB said:

Don't forget that if you don't have it serviced at a Toyota dealer you lose the up to 10 year warranty, you pays your money....

Is that not after year 3?

[Flatcoat]

The 10,000 mile service should be well under £300. I really don’t get the penny pinching on servicing when you have just spent over £40k on a car…. You will lose the warranty and all the associated benefits. The 10 year warranty is dependant upon annual servicing by Toyota. Does your independent have access to Toyota software updates? Are they trained to work in the vicinity of high voltage electrics? I am all for independents on older cars out of warranty or brand specialists but my PHEV will not go anywhere other than a franchise dealer. 

[Rosgoe]

14 minutes ago, Flatcoat said:

The 10,000 mile service should be well under £300. I really don’t get the penny pinching on servicing when you have just spent over £40k on a car…. You will lose the warranty and all the associated benefits. The 10 year warranty is dependant upon annual servicing by Toyota. Does your independent have access to Toyota software updates? Are they trained to work in the vicinity of high voltage electrics? I am all for independents on older cars out of warranty or brand specialists but my PHEV will not go anywhere other than a franchise dealer. 

I’m inclined to agree however if bill65 wishes to get an independent to do it toyota must honour the 3 year warranty as long as the independent garage uses genuine Toyota parts, although you won’t get the digital service history only the service book stamped

[Bill65]

It's £240 plus another £50 for a "Hybrid Check" and £20 for a loan car. 

£310 for an oil and filter change with no availability for almost 4 weeks.

 

 

[FROSTYBALLS]

Servicing is 12 months or 10,000 miles, whichever occurs first.

The hybrid health check should be included within the service, not in addition to.

Yes you can get the car serviced outside the dealer network as long as it is by a VAT registered garage. This will maintain the warranty.

However, as the service won't be recorded on Toyota's electronic service system, you will have to keep proof (receipts, etc, etc) as to what has been done.

[ernieb]

If you use a non Toyota dealer make sure they detail the correct Toyota service parts on the receipt.

[philip42h]

... and get it done before you go too far past 10,000 miles if you want to keep the warranty intact ... 😉

[Flatcoat]

On checking I paid £236 including courtesy car and hybrid health check. Your dealer is taking the ‘P’ - I would be advising Toyota UK. 

[Broadway One]

Hi all......not sure that Toyota will release the software info/updates to non franchise dealers.
Nor would they have the means to hook up & interrogate, history etc.
Sure that IT will be closely guarded by Toyota with phased release even to main dealers.
Barry Wright, Lancashire. 

 
 

[philip42h]

18 minutes ago, Broadway One said:

Hi all......not sure that Toyota will release the software info/updates to non franchise dealers.
Nor would they have the means to hook up & interrogate, history etc.
Sure that IT will be closely guarded by Toyota with phased release even to main dealers.
Barry Wright, Lancashire. 
 

I'm pretty sure that all the information and updates are available via: https://www.toyota-tech.eu/ - accessible, for a fee, to anybody (including non franchise dealers).

[Nick72]

15 hours ago, Flatcoat said:

The 10,000 mile service should be well under £300. I really don’t get the penny pinching on servicing when you have just spent over £40k on a car…. You will lose the warranty and all the associated benefits. The 10 year warranty is dependant upon annual servicing by Toyota. Does your independent have access to Toyota software updates? Are they trained to work in the vicinity of high voltage electrics? I am all for independents on older cars out of warranty or brand specialists but my PHEV will not go anywhere other than a franchise dealer. 

The warranty issue is the main thing. Any numpty with basic Engineering know how can change an oil filter and air filter so I'm not sure there's an issue here with the electric powertrain part. If you can get electrocuted changing an oil or air filter then the car design was negligently unsafe and stupid.

[Nick72]

11 hours ago, Bill65 said:

It's £240 plus another £50 for a "Hybrid Check" and £20 for a loan car. 

£310 for an oil and filter change with no availability for almost 4 weeks.

 

 

It's a rip off but this is the way it seems these days. DIY for 70 quid including proper oil disposal. 

[Flatcoat]

1 minute ago, Nick72 said:

It's a rip off but this is the way it seems these days. DIY for 70 quid including proper oil disposal. 

And the impact on the cars future value? Having a father who had his own garage business before WW2 and later restored vintage motorbikes, I used to do my own servicing and major repairs and then used a local spanner man. With the complexity of modern cars and potential impact on residuals, I use franchise dealer for newer cars. My newly acquired 15 year old Merc however will go to an independent specialist. 

[Nick72]

57 minutes ago, Flatcoat said:

And the impact on the cars future value? Having a father who had his own garage business before WW2 and later restored vintage motorbikes, I used to do my own servicing and major repairs and then used a local spanner man. With the complexity of modern cars and potential impact on residuals, I use franchise dealer for newer cars. My newly acquired 15 year old Merc however will go to an independent specialist. 

It's a factor for sure. I'm with you. There's the fact that you know you are being ripped off but also the fact that you know a full main dealer service history will improve residual value (and then there's the warranty invalidation and risk of things failing on a complex machine... which would be the biggest issue in my book). Question is where is the break even point if there is one. That would be an interesting calculation.

[Nick72]

1 hour ago, Flatcoat said:

And the impact on the cars future value? Having a father who had his own garage business before WW2 and later restored vintage motorbikes, I used to do my own servicing and major repairs and then used a local spanner man. With the complexity of modern cars and potential impact on residuals, I use franchise dealer for newer cars. My newly acquired 15 year old Merc however will go to an independent specialist. 

And for me on its first service they actually made the car worse. They undid at least one update in their failed attempt to install the recall fix for the brake actuator controller. That resulted in weeks of flat 12V Battery and a world of hassle for someone that just wants to get to work. So, my confidence is not high to start with.

[ernieb]

Overall the service charges at Toyota are lower than say my previous cars like Subaru. Landrover by some margin. It could always be lower but the cost is offset in my mind by not having to pay out for an extended warranty.

[Flatcoat]

19 minutes ago, ernieb said:

Overall the service charges at Toyota are lower than say my previous cars like Subaru. Landrover by some margin. It could always be lower but the cost is offset in my mind by not having to pay out for an extended warranty.

Yes and much lower (about half the price) than my previous Volvo PHEV too albeit the Volvo had longer service intervals. 

[robo1]

Would an independent garage have the equipment to perform a hybrid health check which is part of the service schedule. If not done and documented may invalidate the warranty as stated in the service book.

[Cyker]

A lot of the better garages have sent their techs on hybrid and EV servicing courses and should be able to check the system over - Even my travelling mechanic friend has got certification now (Albeit grudgingly  ), but whether Toyota would recognize that as valid is very unlikely:

The HHC and Relax are effective third-party extended warranties that just happen to be provided by Toyota, so it's very unlikely they'd give you that warranty for servicing it elsewhere.

A garage with a bit of smarts could advertise a similar thing, e.g. service with us and get a years warranty, (and for any car!), but most would not want to deal with that hassle and they don't really get anything out of it, as if they're already a decent garage they won't be short of work.

 

[philip42h]

14 minutes ago, robo1 said:

Would an independent garage have the equipment to perform a hybrid health check which is part of the service schedule.

Yes. Under EU and similar competition law, Toyota cannot lock their customers into Toyota only servicing and repairs, so third party garages must be able to compete on an equal footing in that space. Toyota must make available the 'know-how' to make this possible.

That doesn't stop Toyota (UK) offering fixed price service plans and Relax warranty to 'incentivise' Toyota drivers to stick with the dealer network ... 

[Vainona70]

I would expect to have to book a service in advance, especially if I needed a courtesy car. Lack of planning on the OP's part as the odometer is right there in front of you. £240 is not a rip off, though the 'hybrid health check' fee is very cheeky & unnecessary!

The courtesy car charge is normally insurance related, so probably a loophole in the dealers agreement with Toyota. 

[Yugguy1970]

Here's some indicative pricing I found. https://www.inchcape.co.uk/toyota/service-and-repair/toyota-service-pricing/

£230 or £350 for a RAV.  

[NASY]

Bill you have a view on economics I find somewhat challenging. Capex is high yet you wish to minimise your opex with some risk to future certainty in terms of both exposure to failure and capital value, just makes little sense to me.