Toyota saying 12 month warranty will not cover suspension

[Bruce Lea]

Car has 12 months warranty from main dealer. It looks like there is problem with either suspension, spring or struts as car has been pulling to left side and when driving at 30mph or 40mph the front wheels feel judder like bouncing.

Main dealers say the warranty does not cover suspension springs struts or any suspension related issue?

Car was supplied from main dealers with 12 months warranty, so what's the point of getting service from main dealers with 12 months warranty free, when this issue happen.

They saying its wear and tear and not manufacture issue

[TonyHSD]

5 minutes ago, Bruce Lea said:

Car has 12 months warranty from main dealer. It looks like there is problem with either suspension, spring or struts as car has been pulling to left side and when driving at 30mph or 40mph the front wheels feel judder like bouncing.

Main dealers say the warranty does not cover suspension springs struts or any suspension related issue?

Car was supplied from main dealers with 12 months warranty, so what's the point of getting service from main dealers with 12 months warranty free, when this issue happen.

They saying its wear and tear and not manufacture issue

First to ask did they diagnosed the shock is faulty? Have you tested the suspension, wheel alignment, tyre balance and general check ? 

 If they sold the car to you recently with existing fault then they should fix it as warranty replacement under the consumer law and not trying to get away with manufacturer warranty terms.
You had bought the car from dealer as used approved which means the car should had been checked and tested and any eventual faults rectified before been put on sale. You need to prove that the fault was there before you bought the car. 
Another argument is premature wear and tear. 
If you buy a brand new Corolla and within the first 12 months a front shock develops a leak and obviously it’s faulty Toyota although does not cover suspension under warranty will replace the shock as premature wear and tear, therefore you will need to push more and fight for your rights. 
We had a car with front shock replacement for free as car was bought used approved. 
 

[FROSTYBALLS]

30 minutes ago, Bruce Lea said:

It looks like there is problem with either suspension, spring or struts as car has been pulling to left side and when driving at 30mph or 40mph the front wheels feel judder like bouncing.

So has the issue actually been diagnosed by the dealer, as your post  isn't particularly clear??

[Bruce Lea]

The car is pulling to the side because unmarked traffic island ended up driving over it. Suspect possible suspension related problem. 

Car at dealers being checked 

[FROSTYBALLS]

5 minutes ago, Bruce Lea said:

The car is pulling to the side because unmarked traffic island ended up driving over it. Suspect possible suspension related problem

So presumably any damage has been caused by driver error.

'Suspect possible suspension related problem' - so, as previously asked, has the issue actually been diagnosed by the dealer?

The majority of warranties, whether extended or otherwise, cover manufacturing faults - not wear and tear or driver error.

Have you checked the terms and conditions of your warranty?

[Bruce Lea]

Car been checked at dealers, luckily no suspension issues identified.

[TonyHSD]

10 minutes ago, Bruce Lea said:

Car been checked at dealers, luckily no suspension issues identified.

Interest, what was the issue in this case? Did they do anything to the car and how the car drives now, any improvement? 
Thanks 

[AisinW]

After a hit bump/curb accident, the camber and toe alignment are sometimes got wacked. 

[Bruce Lea]

Dealer did healthcheck showed car on ramp and said suspension ok, also sent picture of car on with some kind of attachment on the wheel and said alignment ok.

I will need to test the tracking again on a quite road.

Main dealer warranty after you get car serviced at dealers Covers suspension.

Maybe some dealers knowing car has warranty fob you off to not having to do the work, so when you go back for MOT they charge to fix fault, all dealers are different 

[Bruce Lea]

On 3/7/2023 at 2:52 PM, TonyHSD said:

Interest, what was the issue in this case? Did they do anything to the car and how the car drives now, any improvement? 
Thanks 

Issue was drove over traffic island at night thud thud loud sound and car seemed it was pulling to side when let go of steering on quote road afterwards to test

[Bruce Lea]

On 3/7/2023 at 5:52 PM, AisinW said:

After a hit bump/curb accident, the camber and toe alignment are sometimes got wacked. 

Can the suspension or spring get damaged?

[TonyHSD]

14 minutes ago, Bruce Lea said:

Issue was drove over traffic island at night thud thud loud sound and car seemed it was pulling to side when let go of steering on quote road afterwards to test

Well, this doesn’t sound good at all.
Was it a high kerb that you had hit?  
That incident can cause a lot of damage to your car.
If the dealer did all checks and make alignment check and found nothing then  perhaps you have been lucky and there is nothing wrong.
Did they checked the tyre too? 
Check if the car if still pulls to the left and let us know. 
 

[Bruce Lea]

Yes it was high traffic island. Like pavement height

[Bruce Lea]

Tony traffic island in picture above, difficult to see at night drove over it fully driver side 

[Bruce Lea]

21 minutes ago, TonyHSD said:

Well, this doesn’t sound good at all.
Was it a high kerb that you had hit?  
That incident can cause a lot of damage to your car.
If the dealer did all checks and make alignment check and found nothing then  perhaps you have been lucky and there is nothing wrong.
Did they checked the tyre too? 
Check if the car if still pulls to the left and let us know. 
 

Dealer did full check with car on ramp, checked tyres and suspension. Said tyres ok abd suspension ok. Not sure if health check is detailed as MOT ? They took car on short test drive and said it was ok.

If its still pulling to the side then alignment is out? Can kwikfit check it for free if it needs doing? If it does can go back to main dealers to get it done 

[TonyHSD]

12 minutes ago, Bruce Lea said:

Dealer did full check with car on ramp, checked tyres and suspension. Said tyres ok abd suspension ok. Not sure if health check is detailed as MOT ? They took car on short test drive and said it was ok.

If its still pulling to the side then alignment is out? Can kwikfit check it for free if it needs doing? If it does can go back to main dealers to get it done 

If me I wouldn’t go to kwik fit at all or similar quick service garages. I will rather go to the dealer or wheel alignment specialist and avoid any cheap or free checks as those will mess you up more than actually help. If your steering wheel is properly centred and if the car doesn’t pull to the left on level roads then nothing to worry about. 👍

[Roy124]

Bruce, you are shooting the wrong target.  It is the highway authority you should be complaining to.  

Where are the illuminated bollards?  Why have they left this traffic island unmarked? 

Go to FIXMYSTREET. Com see if the absence of bollards has been reported.  If they have, what was the council response? Even if they have not, contact the council. 

[oldcodger]

Might be worth trying swappping the left front wheel for the right front, or using your spare if you have one,  and seeing if the Pull and Judder is still to the left hand side,  you might have bent the actual wheel in some way or lost a balance weight ?

Does the Pull and judder worsen when braking, partic when braking firmly from high speed eg 60 -70 mph.

[Guest]

I was going to mention/suggest similar to Roy. It looks like a plastic bag covering the electrics which should be supplying an illuminated (at night) keep left bollard?

[TonyHSD]

I agree with all suggestions above. Imo the kerb height does not look so bad as I was imagining a lot worse. In this case it might be nothing to worry. 
Only strange thing is that you have run over with the right side but then after you had noticed the car is pulling to the left. In my humble experience I would suggest a full 4 wheel alignment if the car continues to pull to one side. Your Auris has rear independent suspension with adjustable arms which might have been unset during the impact. In some cases cars like yours with issues on the rear axle can make the car unstable at higher speeds or to pull to one side and if tracking is only checked on the front this may be missed. I believe they have checked it but just to confirm it has been checked for sure .
Roads are in really bad condition these days. I also run over something the other night and it was like peace of kerb or metal part fallen from a lorry and seating at middle of the road , that thing slider under the car hitting the engine/ transmission and then the cat converter plate. I did checked and seems  no damaged but who knows it might be a something big trouble and come up later in future. 

[Bruce Lea]

3 hours ago, TonyHSD said:

If me I wouldn’t go to kwik fit at all or similar quick service garages. I will rather go to the dealer or wheel alignment specialist and avoid any cheap or free checks as those will mess you up more than actually help. If your steering wheel is properly centred and if the car doesn’t pull to the left on level roads then nothing to worry about. 👍

Ok Tony, I went on a long quite road today and let go of steering, the car was slowly going to the left.

Not driving the car at 60mph plus so can't say what would happen

[Bruce Lea]

3 hours ago, Roy124 said:

Bruce, you are shooting the wrong target.  It is the highway authority you should be complaining to.  

Where are the illuminated bollards?  Why have they left this traffic island unmarked? 

Go to FIXMYSTREET. Com see if the absence of bollards has been reported.  If they have, what was the council response? Even if they have not, contact the council. 

It was dark from a distance it looked just like rubble dirt until it went thud thud thud and car went all over the crossing.

I would not be surprised if other cars have suffered same at night because its unmarked and difficult to make out

[Bruce Lea]

1 hour ago, TonyHSD said:

I agree with all suggestions above. Imo the kerb height does not look so bad as I was imagining a lot worse. In this case it might be nothing to worry. 
Only strange thing is that you have run over with the right side but then after you had noticed the car is pulling to the left. In my humble experience I would suggest a full 4 wheel alignment if the car continues to pull to one side. Your Auris has rear independent suspension with adjustable arms which might have been unset during the impact. In some cases cars like yours with issues on the rear axle can make the car unstable at higher speeds or to pull to one side and if tracking is only checked on the front this may be missed. I believe they have checked it but just to confirm it has been checked for sure .
Roads are in really bad condition these days. I also run over something the other night and it was like peace of kerb or metal part fallen from a lorry and seating at middle of the road , that thing slider under the car hitting the engine/ transmission and then the cat converter plate. I did checked and seems  no damaged but who knows it might be a something big trouble and come up later in future. 

I told dealer car pulling to left needs alignment, was told car checked and alignment is OK.

The traffic Island was high as a kerb.

The car is due full service from main dealers after 2500 miles

[Roy124]

Bruce, that is not a high kerb hence difficult to see.  It is clear that it was damaged previously. 

Let us know what FIXMYSTREET has for that damage 

[Roy124]

One dark night passing under a bridge there massive bang.  By day I found not a pothole but a manhole set over 45mm below the surface. 

I made a FIXMYSTREET report and fairly quickly the manhole was reset flush with the road. 

Increasingly councils rely on people reporting potholes etc.