Yaris Cross Repairs

[chazbri]

Has anyone had any experiences of insurance repair work on damaged Crosses to share. A lorry skidded into mine while it was parked in recent snowy conditions and as part of the repair it needs is a new fuel flap that will take 6 weeks to arrive. Are spare parts an issue for this model?

 

[TonyHSD]

On a recent car best to let insurance do the things for you and eventually request a main dealer to take care of the car if it is possible. Yes, finding parts these days is trouble and the stripped cars theft it’s on a rise. We had already few calls here for people who had their cars stripped for parts needs for repairs. I do not know a good body shop to suggest. 

[chazbri]

Thanks Tony, Yes you're right Im leaving it all up to the insurers to sort out I was just surprised at the length of time it took to to source the required part. If it arrives on time the repairs will have taken around 2 months to sort out.

[Bernard Foy]

Yes TonyHSD is correct the insurance company’s usually insist on using their own chosen list of repairers. However, sometimes it isn’t logistically feasible and will rely on your nearest dealership to advise you.

[Roy124]

Regarding body shop repairs, does every dealer have its own associated body shop? 

When my SAAB was crunched it was taken to the Vauxhall dealers.  The repair was first class, I had other issues but not directly about the repair. 

[Cyker]

One of the downsides of having a new model of car is pattern parts haven't begun circulating en masse yet, so they often need to get them from Toyota, and for things that aren't commonly needed that can mean they need to be ordered in from wherever.

My steel rims were apparently ordered in from Toyota France (IIRC?), due to them not being a standard part in the UK, and I remember when I needed a whole new wing mirror pod for my old Yaris Mk1, it had to be ordered in from Japan because the Mk1 D4D was built in Japan and had a different pod to the french-built ones!

When I needed a new windscreen for my Mk4, Autoglass were unable to get hold of one and strung me along for 2 months with missed ETA after missed ETA (Toyota did much better there; ordered and arrived in 2 days!)

6 weeks does seem a bit excessive tho' - I've generally found Toyota's logistics and supply chain to be very good; I've bought a fair number of parts over the years and if the dealer doesn't have it and has to order it in, it'll usually arrive within a couple days if they have it in stock or 2 weeks if it needs to be ordered from overseas.

[Roy124]

I can understand a windscreen being manufactured by after market firms but surely the multiplity of body panels would  it be economical. 

Now if they stocked parts from scrap that could be profitable.  Take a wing down to metal and paint  up as required. 

A Land Rover specialist in Louth hired a young army officer to run their stores.  I think its purpose was to source parts for its own customers, many farmers I guess. 

He found he had surplus panels and widgets and started trading.  Soon the company expanded to become a parts supplier rather than a repairer. 

[Bernard Foy]

54 minutes ago, Cyker said:

One of the downsides of having a new model of car is pattern parts haven't begun circulating en masse yet, so they often need to get them from Toyota, and for things that aren't commonly needed that can mean they need to be ordered in from wherever.

My steel rims were apparently ordered in from Toyota France (IIRC?), due to them not being a standard part in the UK, and I remember when I needed a whole new wing mirror pod for my old Yaris Mk1, it had to be ordered in from Japan because the Mk1 D4D was built in Japan and had a different pod to the french-built ones!

When I needed a new windscreen for my Mk4, Autoglass were unable to get hold of one and strung me along for 2 months with missed ETA after missed ETA (Toyota did much better there; ordered and arrived in 2 days!)

6 weeks does seem a bit excessive tho' - I've generally found Toyota's logistics and supply chain to be very good; I've bought a fair number of parts over the years and if the dealer doesn't have it and has to order it in, it'll usually arrive within a couple days if they have it in stock or 2 weeks if it needs to be ordered from overseas.

I suppose it would depend on what part is required, I recently went to my dealership and they didn’t have the part at 2.00pm but dropped it off at my door the next evening by one of their staff who was on his way home 👏👏

[Cyker]

1 hour ago, Roy124 said:

I can understand a windscreen being manufactured by after market firms but surely the multiplity of body panels would  it be economical. 

Now if they stocked parts from scrap that could be profitable.  Take a wing down to metal and paint  up as required. 

A Land Rover specialist in Louth hired a young army officer to run their stores.  I think its purpose was to source parts for its own customers, many farmers I guess. 

He found he had surplus panels and widgets and started trading.  Soon the company expanded to become a parts supplier rather than a repairer. 

The problem there is insurance companies as a rule won't use 2nd hand parts - They always get new parts that are certified by their manufacturer, even if the pattern part is actually worse quality than a used OEM part.

That's partly why they will sometimes write off a car that seemingly only has light damage, leaving the owner being confused why it was written off when they buy it back and repair it for practically nothing with breaker parts!

 

 

43 minutes ago, Bernard Foy said:

I suppose it would depend on what part is required, I recently went to my dealership and they didn’t have the part at 2.00pm but dropped it off at my door the next evening by one of their staff who was on his way home 👏👏

Very true! I find with Toyota if it's a part that's meant to be replaced or a service part, they are quite cheap and easily available.

In my experience the tricky ones are things they don't expect to need to be replaced e.g. my wing mirror pod, or even some trivial thing like some random trim piece or, as we found in another thread, the parcel shelf! Those often are bizarrely expensive and have a longer delivery time as they have to be ordered in specially.

Damned good of them to actually drop it off at your house tho'! That deserves some props  

[chazbri]

All these comments on different experiences are interesting. After the repairers had given me a six week waiting time for a fuel flap replacement I phoned my local Toyota dealer parts to see if they could get one sooner but was given the same answer six weeks. At least I can still drive my Cross and can refuel the car even though I don't like the gouge on the back panel.