Navigation Traffic/Map update menu missing

[Smash82]

Hi Everybody
I would need your support abou toyota smart connect.
On my22 GR, within setting-->navigation menu traffic and map update menus are missing. I would like to know if it's correct or not since on Toyota multimedia manual are present. Recently I'd a replacement of amplifier under warranty and since that time I didn' t receive anymore info about live traffic warnings, but the traffic info are graphically showed on the maps. So I don't know if it could be related or not or if it's just related to a different software version vs what's indicated within the manual.
Waiting for your replies. Thanks a lot in advance for your coop

[Big_D]

Have you spoken to your dealer about this?

[Smash82]

18 minutes ago, Big_D said:

Have you spoken to your dealer about this?

This morning I call the dealer but the techs didn't know anything about those menus. they had to compare with another CHR like mine ( really embarassing). Last week I had a replacement of the amplifier under warranty, but honestly I don't know if they had some other adjustments to other multimedia system modules.

[Big_D]

If this has happened after the warranty amplifier replacement, it may be a dealer issue. 

[Smash82]

8 hours ago, Big_D said:

If this has happened after the warranty amplifier replacement, it may be a dealer issue. 

Honestly I never used that menus in the past so I'm not sure if this problem happened after the  amplifier replacement ot not. Do you know if is there any kind of hardware realted to TMC receival or it would be a software/firmware issue?

[Big_D]

17 hours ago, Smash82 said:

Do you know if is there any kind of hardware realted to TMC receival or it would be a software/firmware issue?

I couldn't say. I would still suggest contacting your dealer as the car should still be under warranty 

[Smash82]

On 5/9/2023 at 11:30 PM, Big_D said:

I couldn't say. I would still suggest contacting your dealer as the car should still be under warranty 

I tried to contact 3 different toyota dealers. They gave different feedbacks about the presence of that menus and ask me to leave 1 day long for investigating about that menus. Honestly for me it's not acceptable. If the dealers are aware about toyita cars, they should replied without leaving the car. So I would evaluate what's better since I've already sent 3 different emails about that to toyota italian helpdesk without any reply

[Big_D]

I would still suggest taking the car to a Dealer, even if it means leaving it there for a day. Ask for a loan vehicle if necessary.

The technician can't remember every menu on every model for every year and upgrade. They are only human after all. Some will specialise in the Yaris models, some specialise in the C-HR. I had a problem trying to increase the night screen brightness on the main display of my C-HR. A technician came over had a look and immediately sorted the problem out. 

I've had issues with the CarPlay not connecting in my wife's Yaris. Spoke to my local dealer, and they wanted me to bring in the car. Spoke to the salesman who sold me the car and he told me, over the phone, exactly how to fix the fault. He couldn't help me with my C-HR though.

What I'm trying to say is that without the dealer seeing the unit, they may not be able to help.

It might be inconvenient for you, bit I still suggest taking the car in to a Dealer. They might even be able to sort it out while you wait.

[Smash82]

8 hours ago, Big_D said:

I would still suggest taking the car to a Dealer, even if it means leaving it there for a day. Ask for a loan vehicle if necessary.

The technician can't remember every menu on every model for every year and upgrade. They are only human after all. Some will specialise in the Yaris models, some specialise in the C-HR. I had a problem trying to increase the night screen brightness on the main display of my C-HR. A technician came over had a look and immediately sorted the problem out. 

I've had issues with the CarPlay not connecting in my wife's Yaris. Spoke to my local dealer, and they wanted me to bring in the car. Spoke to the salesman who sold me the car and he told me, over the phone, exactly how to fix the fault. He couldn't help me with my C-HR though.

What I'm trying to say is that without the dealer seeing the unit, they may not be able to help.

It might be inconvenient for you, bit I still suggest taking the car in to a Dealer. They might even be able to sort it out while you wait.

Sorry BIg D but I think a forum should be a place in which the people can share info and support for other users. So hearing I've to go to the dealer it's not helpful and however I've already done it and 1 case, the dealer said it's normal that these menu are missing even are reported in the toyita smart connect manual.

A dealer who should have to investigate about a sofware problem would propose to do that during yearly check, iso asking users to leave 1 day a long to investigate.

When I asked the purpose to do that the dealers said they need to open a ticket with toyota reporting the problem, in order to check if it's a real problem or not. For this reason I understand the human being but I would be more useful for the users toyota creates a direct link with users regarding software problem only iso asking to go ti the dealer is clearly not informed about software topics.

Last time when I went to the dealer they had 4 days to have a disagnosis about a sound problem and they disassembled the car, iso having a check with service menu is indicating there was an amplifier problem. During disassembling procedures they had some damages to the interiors without reporting it to me I have to remark them in order to ask replacement of damaged partes. So for this reason I'm a little bit sceptic about their core compentencies.

 

[Catlover]

6 minutes ago, Smash82 said:

Sorry BIg D but I think a forum should be a place in which the people can share info and support for other users. So hearing I've to go to the dealer it's not helpful and however I've already done it and 1 case, the dealer said it's normal that these menu are missing even are reported in the toyita smart connect manual.

You are correct, you should be able to share info and support others…. BUT only where the forum members have the knowledge to share with others. 
In general, members on this forum are very knowledgable and very willing to share the knowledge they have, but there are times when they are stuck. So many technicalities with modern day cars such that trying to keep up with things can be very difficult, sometimes impossible.                        
The hourly rate at a main dealer, no matter what manufacture of car, can now easily exceed £150 per hour. That covers for all the training courses mechanics have to go on in this modern day. Even then, some problem may crop up (and yours may be one) where it is not common and even manufacturers bulletins and courses are not up to date…… it happens.      
Leaving your car with the dealer for a short time may be the only solution… one of the “joys” of modern day motoring.

[Smash82]

I think it's simpler to check if that menus are still present after the dec22 software update. So It's still so I 've a problem otherwise could be a normal with the newer version of the software

[Big_D]

14 hours ago, Smash82 said:

Sorry BIg D but I think a forum should be a place in which the people can share info and support for other users. So hearing I've to go to the dealer it's not helpful

I'm sorry you feel my suggestion was not helpful and did not offer you any support. I'll not offer any more suggestions on this topic. Good luck getting your problem resolved.