Jump to content
Do Not Sell My Personal Information


  • Join Toyota Owners Club

    Join Europe's Largest Toyota Community! It's FREE!

     

     

Service booking through the app


ISL
 Share

Recommended Posts

Doing a few miles in the new Yaris so was conscious of getting it booked in for its first 10,000 mile service. Difficult to gauge when this was be I was therefore keeping an eye on predicted service date through the app based on my current mileage. Also local service centres were taking bookings with around 10 days notice.

I called my local dealership to book in (preferring to speak to a real person rather than through the app) but after going through the automation press 2 for service etc was put into a queuing system, which is quite normal these days. Started off “You are number 10 in the queue” but after about 10 minutes was number 9, so probably I thought only one person dealing with the enquiry. Realising I could be there sometime I put the phone down and decided to book through the app.

So booking through the app was really easy, allowed me to book and then receive email saying that booking is successful. However some hours later I receive an email stating that date is no longer available with earliest date almost 2 weeks later. Only problem I was thinking is that I could easily do another 1000 miles in a couple of weeks.

So back to the telephone and queuing system. Eventually get through but not to the garage but call centre and eventually book the car in explaining some of the problems with rattles and a tailgate that does not always close that needs fixing.

All being good the car goes in for a service on 18th July and hopefully fixes that annoying rattle under the dash.

To conclude the service app is a great idea if it provides you with accurate information which is simple to use. Call centres make sense for large companies but take away that direct communication. Overall would so much prefer the option of using my local mechanic that looks after my other cars, where you can communicate with quick telephone calls and texts and of course no bull****.

Apologies have gone on a bit, yawn 🥱 

 

  • Like 5
Link to comment
Share on other sites

Hi Shaun, 

I doubt anyone has not experienced booking queues when told you are number wait forever, i have in the past found it odd that a few times when i have been to a number of  service dealership they have never appeared over busy and are always available if you are looking at a new or used car. Maybe they only have one person dealing with the bookings but who knows.

booking through an app is good when they work and to be honest I have done a couple of times and had no problems.

Everyone has different issues with their cars and as you have said you want to be able to talk to a person so they can list any problems you may have so they are aware when you take the car in for service and not have to do this at the reception when you take it in.

I remember many years ago when we used a local mechanic it was so much easier to phone up get through and many times they would put your mind at rest by telling your problem wasn't serious and won't cost you a fortune. Oh for those days again.😅

 

  • Like 1
  • Haha 1
Link to comment
Share on other sites

The App prediction is getting good.  It used to warn of the service irrespective of the actual mileage etc.

Now, at 9,450 it warns me of 18 days to go.  This is 6 weeks ahead of the annual date.

Also I can go 1 month/1,000 miles over, so no problems there.  I am told my limiting factor will be whether I drop off, want a pick up, or a loan car.  No phone queues here.

  • Like 2
Link to comment
Share on other sites

I personally prefer to speak to a "Human" when I book my car in for a service. I'm and old f4rt and although I am quite PC literate, I prefer to interact with real people. I always phone my Dealer, and yes, I too get the Press Option 1 etc. I have always bee able to get through to a real person straight away, and have made my booking without any problems.

I did phone one dealer to make a booking and got the usual automated message of press 1 for this press 2 for that and then I heard "If you want to make a service booking, hang up and visit our website". I pressed what I felt was the relevant option and spoke to a real person, who transferred me to their bookings team. No waiting in queues as called number 10 or whatever.

  • Like 3
  • Haha 1
Link to comment
Share on other sites

I ring too.  That way I can negotiate the deal and decide on how to get the car there.  The other question is if I want it cleaning. 

  • Like 4
Link to comment
Share on other sites


Why is it that everything has to be done online, or through an app. I'm really not interested in going out for a meal, having to download an app so I can place an order for my meal. The same for booking my service appointment. I feel that by using an app, or booking online, I'm taking away somebody's job. Same for self checkouts in a supermarket

  • Like 4
Link to comment
Share on other sites

Technology in its place.  Many years ago we popped into the flying saucer outside RAF Alconbury.   It was definitely a glimpse of the future.

You went to a consol in the middle of the flying saucer and chose your food from the illustrated menu.  I can't the rest if the process. 

Some years later it was a simple fast food outlet.

  • Like 2
Link to comment
Share on other sites

25 minutes ago, Big_D said:

Why is it that everything has to be done online, or through an app. I'm really not interested in going out for a meal, having to download an app so I can place an order for my meal. The same for booking my service appointment. I feel that by using an app, or booking online, I'm taking away somebody's job. Same for self checkouts in a supermarket

Totally agree, a simple phone call is all it takes. Have just booked one of my other cars in for various work refurb work including paintwork. Wouldn’t trust an app to interpret what is required.  Disagree about the self checkouts, that is a bit of technology that works well especially when you have a few items. Have just introduced them at our local Aldi instead of those silly long conveyor belts and no room to pack at the end. Parking apps can be quite good though, you don’t have to rush back to your car if the time runs out.  Like all things technology has its’ place but sometimes it misses the point.

  • Like 2
Link to comment
Share on other sites

The app/website self-serve systems are fine if you just need to book in a service, but as soon as you want to do anything else, e.g. ask them to use the charcoal cabin filter instead of the regular one, or not clean the car, or investigate a weird rattle or the auto-braking system trying to kill me etc. then I found it's better to speak to a human...

 

  • Like 3
Link to comment
Share on other sites

  • 3 weeks later...
On 7/4/2023 at 8:03 AM, ISL said:

Eventually get through but not to the garage but call centre and eventually book the car in explaining some of the problems with rattles and a tailgate that does not always close that needs fixing.

All being good the car goes in for a service on 18th July and hopefully fixes that annoying rattle under the dash.

So a quick update, the Yaris went in for it's first service as planned a couple of days ago.

To pass the time while waiting I took out a Hyundai IONIQ 6 for test drive and the first thing I noticed, no rattles 🙂 but then at 50K you expect a bit of quality.

I came to collect my car after waiting about 1.5 hours, all great, but was informed they couldn't find the rattle!!!  I had already explained where it was and also temporarily fixed it with a tissue stuffed between the 2 panels.  They also said that they couldn't find anything wrong with the tailgate 😞  As this was all being communicated via the receptionist I ask to speak directly to the technician to explain, then we took another look.  On closer inspection he stated that the panel underneath the dash didn't appear to fit too well with fixings at the front and not the back and this was where it was moving.  He asked me what I wanted to do? 🥱 so I stated just stick some foam in there or something between the two panels.  I was finally told that the car would have to come in for a full day to investigate.  So went to reception to book and said I would need a loan car because I lived approximately 20 miles away but was told that there would be £9.95 charge to cover insurance!! 😳  I then went on to explain that the fault should be covered under warranty and I was being inconvenienced enough because they had failed to solve the problem while the car was in for a routine service.   I would have the further inconvenience of driving 20 miles to the garage to drop it in for another day (80 miles in total to drop and collect) and also have the pleasure of paying an addition £9.95.  To cut a long story short they wouldn't budge on this, so left as an unhappy customer with the dash rattling all the way home 😢

Problem now solved again by wedging a piece of tissue between the 2 panels until I get chance to do the job myself 😏

  • Like 1
Link to comment
Share on other sites

I had my car serviced on Monday and MyT has now updated the service data.  Must admit I am impressed with the new logic in MyT.

It gave me a pretty accurate countdown as my mileage approached 10,000 miles.  This occurred 6 weeks before the 12 months.  It now recalculated the next service as May next year based on my driving.

I know I am perfectly capable of working it out myself but while it is in the App it pleases me that it is a realistic estimate.   Of course it makes no allowance for my planned exchange in March.

  • Like 2
Link to comment
Share on other sites

Latest Deals

Toyota Official Store for genuine Toyota parts & accessories

Disclaimer: As the club is an eBay Partner, The club may be compensated if you make a purchase via eBay links

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share







×
×
  • Create New...




Forums


News


Membership


  • Insurance
  • Support