Help - annual battery check?

[RonYarisX]

Looking for some info. Can any Hybrid owners help me out?

I knew about annual service intervals being every year and that they rotate between major ( full ) and minor ( intermediate ) each year at a fixed cost of £355 / £270 respectively, but I had assumed that was it.

I was told today that there's an additional cost of £60 each service to run a 'health check' on the Battery.

Tried searching postingshistory but no reference to this has been found.

So, do you guys pay the £270/£355 service + £60 Battery health check each time te car is serviced by Toyota?

Cheers

[flash22]

It's part of the service, phone some other dealers and inquire with Toyota customer services

[FROSTYBALLS]

For Toyota hybrids, the hybrid health check is incorporated within Toyota's Intermediate and Full services - so it is just the £270 and £355.

Who told you it was an extra charge?

[RonYarisX]

Thanks guys, much appreciated.  That's what I'd assumed, but when I refused the 3yr service package citing it didn't save me anything, when justifing that it did, this £60 health check entered the equation which added £180 over 3yr to their total.

I thought it was weird but coming from a position of complete ignorance, who am I to argue with the people who service the car?

I'm very happy with the sale, it may just have been an oversight or misunderstanding on their behalf. Made no difference as I was never going to take the service package. £972 for 3yr?   Aye right.  I've ran BMW's and even Mercedes that cost less than that over their first 3yr.

[Cyker]

Sounds like they're trying to pull a fast one to me - I know of nobody who's been charged for the hybrid health check, except where that's all they did (i.e. brought it in just for that, not for servicing or even the free inspection or anything else)

The HHC's always been free as part of the service since it was introduced.

You might want to look around for a more honest dealer...

 

[flash22]

HHC is a requirement of the warranty

https://mag.toyota.co.uk/toyota-hybrid-health-check/

[RonYarisX]

2 hours ago, Cyker said:

You might want to look around for a more honest dealer...

Given the discount I negotiated on list, I don't blame them. Of course that's assuming they receive a bonus selling up manufacturer service plans which is something I don't know for sure. 

Besides, an honest salesperson? good luck finding one of those. If anyone has felt they've dealt with an honest salesperson, all that's saying to me is they're good at their job. When you think about it, an honest salesperson wouldn't last 5mins in a sales environment. The aim is to make money for the company and themselves.

I'll give the bloke 9 out of 10 for trying. Knocking one mark off for thinking I came up the Clyde on a banana boat. I'm more disappointed in myself for giving the impression I'm open to being sweet talked. 🤣

[Derek.w]

In short its included as part of any service but you also have the option of servicing the car yourself or via a 3 party then having Toyota do a Hybrid health check only to maintain its HV Battery waranty.

[HughA]

I now have my Yaris Hybrid 3rd party serviced but have the Hybrid Health Check done by a Toyota dealer to maintain the Battery warranty.  They charge me £49 for it. It was always included when I had Toyota doing the services.  One of the reasons I stopped having my car serviced by Toyota was the continual pressure to buy a service plan, have my A/C disinfected and replace only 50% worn brakes.

[Graham47]

17 hours ago, RonYarisX said:

£972 for 3yr?   Aye right.  I've ran BMW's and even Mercedes that cost less than that over their first 3yr.

And how much do you expect 2 minor plus 1 full plus MOT plus additional 2 years Toyota breakdown will cost you ?

[TonyHSD]

23 hours ago, RonYarisX said:

Looking for some info. Can any Hybrid owners help me out?

I knew about annual service intervals being every year and that they rotate between major ( full ) and minor ( intermediate ) each year at a fixed cost of £355 / £270 respectively, but I had assumed that was it.

I was told today that there's an additional cost of £60 each service to run a 'health check' on the battery.

Tried searching postingshistory but no reference to this has been found.

So, do you guys pay the £270/£355 service + £60 battery health check each time te car is serviced by Toyota?

Cheers

Perhaps you can let Toyota head office know about this dealer. It seems these days many dodgy garages are+looking for additional money making tools. Sales advisor job description to include “ up sales of products and services “ aka ac regas, tyres, additives, warranties, paint protection etc.  Nothing wrong with it but if there is no need or if pts included why trying to rip off people? 

[RonYarisX]

8 hours ago, Graham47 said:

And how much do you expect 2 minor plus 1 full plus MOT plus additional 2 years Toyota breakdown will cost you ?

 I've already mentioned the prices above.

Worst case scenario is paying fixed prices but that may well be reduced. Toyota are no different from any other manufacturer, franchised dealers will price match a local 3rd party for the exact same service using the same parts.  ( like-4-like )So potentially you can have the price discounted but lets just use the worst case scenario figures:

Servicing £355 + ( 2 x 270 ) is £895

The MOT on my last car cost me £29

And breakdown with home start costs under £20.  ( u take advantage of special offers + cashback deals for new customers ) These policies don't include European cover but given the car will hardly be driven 50miles from my home let alone in another country, why pay for something I'd never use?

I'm not daft, BMW etc ( in fact most cars I've come across ) offer 3yr recovery from new but that of course built in to the initial price of tha car. However at just north of £30k, in my opinion it's a bit of a **** take only to offer 1yr. Of course BMW etc servicing is governed by the engine, not by time and distance so over the same 3yr period, the BMW cost me £300.

I'm used to buying VW products - service offers on the cars I currently own are 2years ( 1 major + 1 minor ) for £159/£169 respectively. I think it's currenty £249 ( VW come with 3yr breakdown ). When I ran the Honda, the offer I took up on a new car of £500 for 5yr servicing. To me that's a good deal.

Toyota aren't offering anything, you're just paying the normal price.

Everyone is different. Brilliant if it suits some people but I can't see why I'd commit myself over the next 3yr without receiving some sort of benefit in return.  

 

[RonYarisX]

4 hours ago, TonyHSD said:

Perhaps you can let Toyota head office know about this dealer.

This is what happens in the real world.

Toyota are in the business of making money. They're in the business of selling service plans. They don't sell them as a favour to the customer, they sell them as a guaranteed income for themselves.

If a customer said they didn't want a service plan and the salesperson said OK, as their manager I wouldn't be very happy.  I want my salespeople to try their very best to sell those plans to generate income. As long as it's within the law, I'm not fussed how they do it.

If I were to complain, the reality is Toyota would put the guy thru for their salesperson of the year award.

I take my hat off to them. Assuming they knew the cost was included, they're doing their job to the best of their ability.

Of course it may well have been a genuine mistake on their behalf.

They have a very happy customer. I've no axe to grind. If they make money selling a service plan to the next customer - fantastic!  It means sales are happy and presumably the customer is happy too. What have I to complain about?

[TonyHSD]

21 minutes ago, RonYarisX said:

This is what happens in the real world.

Toyota are in the business of making money. They're in the business of selling service plans. They don't sell them as a favour to the customer, they sell them as a guaranteed income for themselves.

If a customer said they didn't want a service plan and the salesperson said OK, as their manager I wouldn't be very happy.  I want my salespeople to try their very best to sell those plans to generate income. As long as it's within the law, I'm not fussed how they do it.

If I were to complain, the reality is Toyota would put the guy thru for their salesperson of the year award.

I take my hat off to them. Assuming they knew the cost was included, they're doing their job to the best of their ability.

Of course it may well have been a genuine mistake on their behalf.

They have a very happy customer. I've no axe to grind. If they make money selling a service plan to the next customer - fantastic!  It means sales are happy and presumably the customer is happy too. What have I to complain about?

Well, if a hybrid Battery health check is included in the service price of a hybrid car and the dealer ask for extra payment as stand alone service it’s more like a fraud than dealer and Toyota trying to maximise profits. Imo definitely something it’s not right here. Examples like that and like the guy who just had a used approved Yaris that looks like being delivered from copart instead are making a bad dealer reputation and pushing people to avoid going to them for cars or service. 

[Andrew56]

On 7/25/2023 at 1:46 PM, RonYarisX said:

Looking for some info. Can any Hybrid owners help me out?

I knew about annual service intervals being every year and that they rotate between major ( full ) and minor ( intermediate ) each year at a fixed cost of £355 / £270 respectively, but I had assumed that was it.

How does your dealer derive this fixed cost?  According to the Toyota website ( www.toyota.co.uk/owners/servicing-and-aftercare/service-mot-maintenance ) this should be £315/£230.

 

[Max_Headroom]

2 hours ago, Andrew56 said:

How does your dealer derive this fixed cost?  According to the Toyota website ( www.toyota.co.uk/owners/servicing-and-aftercare/service-mot-maintenance ) this should be £315/£230.

 

Good point, we have just had a full service which cost  £315.

 

 

Quote

 

 Aygo, Aygo X, Yaris, Yaris Cross, iQ

Intermediate Service: £230

Full Service: £315

 

 

[JCT-DK]

Can the hybrid Battery capacity and functionality be checked by oneself with the OBD scanner Carista and Dr Prius?

What are the values to look after?

Thanks!

[Derek.w]

I am using Veepeak BLE & Dr Prius. look for Volts diff, Delta SOC % batt temp if 1 is high then check for dirty fan filter.

 

[TonyHSD]

Carista adapter and dr. Prius latest results from mine.

 

[JCT-DK]

Thanks.

I have the ELM327 adapter together with Carista and Dr Prius.

I will try and see what readings I get and report back.

 

[Bob66]

No one mentioned the extra year warranty, you receive after a Toyota service.....that must be worth a fair amount.

[Derek.w]

I have this max voltage for High Voltage Battery.

 then shortly after all blocks at the same voltage.

 So I feel no need to carry out Battery recalibration as all blades are at the same voltage.

[TonyHSD]

16 hours ago, Derek.w said:

I have this max voltage for High Voltage battery.

 then shortly after all blocks at the same voltage.

 So I feel no need to carry out battery recalibration as all blades are at the same voltage.

Lol soc 109% , have you been driving downhill 😉👌

The blades voltage can have some difference and so the resistance but if within the specs there is nothing to worry about. Your cars are new or recent. My one so old and still shows good numbers.
Battery health is around 38%  but it’s running fine and efficiency so good, not touching it. 

[JCT-DK]

What exactly are the specs to stay between so check if the HV Battery is healthy and in good working order?

[Derek.w]

Hi Tony I was not sugesting you do any more investigating not even bothering to run the test programs as all data is within its operational limits.

Buy the way I was actually driving up and down a series of hills more going up then down.