Map Update quite easy on MM17

[ernieb]

@philip42h, are you saying you purchased the 3 year and it was added to you original ‘free’ period?

[philip42h]

1 hour ago, ernieb said:

@philip42h, are you saying you purchased the 3 year and it was added to you original ‘free’ period?

No ... my original 3 year map care expired last month. The 3 year map care I purchased today starts today ...

[Yugguy1970]

1 hour ago, yossarian247 said:

That's not quite what I meant. I purchased one 3 year subscription for the C-HR in 2020, which has now expired, and I'd like to purchase another. However the e-store won't let me, it will only let me purchase a 1 year sub for that car, not 3 years. Hence my question, can you not buy the 3 year offer again for the same car?

I wasn't suggesting purchasing two for the Corolla and trying to install one of them on the C-HR, I know that wouldn't work 🙂

 

From past experience there's no time limit on buying updates as long as the unit is still supported by Toyota. Eg I bought an update for our 2012 Avensis for the first time in 2019 and it worked fine. 

So the 3 year option has been discontinued and you can only get 1 year, for the same price.  I contacted Toyota about it.  I got a 1 year a few months back but won't again unless there's a real need.

[yossarian247]

3 minutes ago, Yugguy1970 said:

So the 3 year option has been discontinued and you can only get 1 year, for the same price.  I contacted Toyota about it.  I got a 1 year a few months back but won't again unless there's a real need.

The 3 year subscription is currently available again for some cars though. It tends to be removed from the website between major updates and re-appears each spring and autumn. It was back available on the Toyota website again from last week. I can buy the 3 year subscription for our Corolla, and in fact I just have, but it won't let me buy it for our C-HR. 

[Strangely Brown]

23 hours ago, Strangely Brown said:

... and it does appear to answer the question that the subscription starts immediately. i.e. from the date of purchase rather than a later "activation" or from first download.

I still have one eligible update to come in Spring 2024 so a purchase now would effectively negate that, but five updates for £119 is still better than only one.

I have asked Toyota CR to check that is correct.
 

Toyota CR have replied to my query.

They say:

Quote

 

Dear Mark,

Thank you for your email.

Once you have purchased the 3 Year MapCare and Services item, it should start after your initial MapCare bundle expires.

I hope this helps and thank you for contacting us at Toyota.

 

As soon as I can get the checkout process to work I will be grabbing another 3 years.

[Strangely Brown]

At the moment the eStore seems to be quite broken. I can add the item to the basket, but I get an error. When I try to checkout it wants a phone number for the billing summary, even though there is already one in my profile, and it throws another error. At that point it's game over. Cannot go any further.

I have asked the online chat agent who referred me to mytoyota@toyota.co.uk and I have also emailed cr@toyota.co.uk.
No reply from either so far.

@philip42h : I gather your transaction had an error but was actually successful so I presume your billing summary must have picked up all the information it required from elsewhere.

[philip42h]

11 minutes ago, Strangely Brown said:

@philip42h : I gather your transaction had an error but was actually successful so I presume your billing summary must have picked up all the information it required from elsewhere.

I can't remember the exact error, but it said "failed" after I had confirmed the transaction and the bank verified it. So, I was getting ready to be quite 'cross' when I realised that I probably didn't need to be ... 😉 

[Strangely Brown]

1 hour ago, philip42h said:

I can't remember the exact error, but it said "failed" after I had confirmed the transaction and the bank verified it. So, I was getting ready to be quite 'cross' when I realised that I probably didn't need to be ... 😉 

Thanks, I'm not even getting that far. It is failing when trying to provide a phone number in the Billing Summary. It hasn't even asked for payment information at that point.

There are "Error" dialogs of different types popping up all over the place so it does seem quite broken. I have even tried different browsers just to rule that out.

Hopefully someone will get it sorted before the offer disappears again.

[PigletJohn]

On 11/15/2023 at 5:00 PM, Strangely Brown said:

At the moment the eStore seems to be quite broken. I can add the item to the basket, but I get an error. When I try to checkout it wants a phone number for the billing summary, even though there is already one in my profile, and it throws another error. At that point it's game over. Cannot go any further.

I have asked the online chat agent who referred me to mytoyota@toyota.co.uk and I have also emailed cr@toyota.co.uk.
No reply from either so far.

@philip42h : I gather your transaction had an error but was actually successful so I presume your billing summary must have picked up all the information it required from elsewhere.

The phone number error is due to a fault in the screen design in the order dialogue.   It has a format check which only allows a phone number in the international format  "+44 7831 234567" so it will not allow you to proceed if you enter the normal UK format "07831 234567"

Due to shoddy design it does not issue a message saying what's wrong.

There is another design error that reformats the data you enter so you have to retype it.

I'm considering sending my test fault reports to Toyota and offering to supply them with instructions that actually work.  For a fee.  There are a lot of faults.

[Strangely Brown]

10 hours ago, PigletJohn said:

The phone number error is due to a fault in the screen design in the order dialogue.   It has a format check which only allows a phone number in the international format  "+44 7831 234567" so it will not allow you to proceed if you enter the normal UK format "07831 234567"

Due to shoddy design it does not issue a message saying what's wrong.

There is another design error that reformats the data you enter so you have to retype it.

I'm considering sending my test fault reports to Toyota and offering to supply them with instructions that actually work.  For a fee.  There are a lot of faults.

I can save you the bother with that: they already know. I reported exactly that at least half a dozen times when trying to purchase the 3yr Map Support pack a few months ago.
Getting the form to submit is not the problem. The problem is on the back-end when processing the submitted data as it just generates an error saying that there is a problem and to try again later.
I still l have all of the emails to and from cr@toyota... and I gave up in the end as I was getting nowhere and you can only bang your head against a wall so many times before you get a headache.

The MyToyota app is broken too, or at least the iPhone version is... but that's a different thread.