MyT reporting fault during XGG78 software upgrade

[Andrew56]

Yesterday I noticed the following notification in my "MyT" app:

Warning detected: Check engine

High Severity

Have your car inspected immediately

A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected. Please contact your authorized Toyota retailer or Toyota Authorized repairer, or any reliable repairer in order to have your vehicle inspected immediately.

However the date of the notification was 2 weeks ago and I have not noticed any issues or seen any warning lights.  

Significantly the date and time given were when the vehicle was in the possession of a dealer for the XGG78 software recall, and during that time only travelled between the parking lot and the workshop.

I have contacted the dealer to ask if I can safely ignore this warning.  They provided a very carefully worded reply saying that normally any issue would be visible on the dash, but if I require any further information their system is for the car to be booked in (and whilst not stated presumably in the first instance at my expense).

I am reluctant to go to the inconvenience of expending resources chasing what is probably a non issue triggered by anomalous conditions during a software upgrade, unless something manifests itself during normal use.  

I would be grateful for any comments from members of this forum.  My vehicle is a  22 plate Yaris Design.

[jthspace]

Surely it’s under warranty so any work will be covered?  For peace of mind, I’d book it in. As the error is dated when you had other work done, it may be safe to assume it’s related, but you don’t want “safe mode” or whatever to trigger when you’re on the road. 

[Mushu84]

I would book it in just for peace of mind to check the car to make sure nothing is wrong, maybe ask them to check the update if it's correctly done and also to remove the fault error from the website if that is not real 

[Andrew56]

3 hours ago, jthspace said:

Surely it’s under warranty so any work will be covered?  For peace of mind, I’d book it in. As the error is dated when you had other work done, it may be safe to assume it’s related, but you don’t want “safe mode” or whatever to trigger when you’re on the road. 

Yes - I had probably better book it in. 

My comment about cost comes from reading on this forum and elsewhere that dealers can charge 3 figure sums for diagnostic work - eg just checking codes.  These charges seem to apply to potential warranty work, but are refunded if an issue covered by the warranty is found.  In my case it is quite likely no issue exists - so there may be no refund for a diagnosis.

[Andrew56]

To provide an update I have booked the car into the dealers in a weeks time.

They claim the software update could not have caused the alert, but it remains a strange coincidence.

The cost starts at £137-00 for the diagnostics, plus the cost of any repair.  I mentioned the warranty at which point they became evasive saying it depends upon whether it is covered. (I appreciate any warranty has limits, but with all these caveats does the "Relax" warranty really give peace of mind?").

I feel I have no option other than proceeding, but I would feel more confident there was a real issue had I seen a warning on the dash myself, rather than just a notification from what at times is a rather flaky app.  

 

 

[CPN]

I find it very strange that your dealer, right up front, talks about charging for diagnostics when your car is so new and still inside its 2nd year of warranty!!??

I have never experienced that sort of attitude with my dealer up here in South Yorkshire and if ever I have a question about the car (not at all often to be fair), I get told "Bring it in and we'll check it out for you" with no mention of charging at all...

[Andrew56]

8 hours ago, CPN said:

I find it very strange that your dealer, right up front, talks about charging for diagnostics when your car is so new and still inside its 2nd year of warranty!!??

To be fair I have only used this dealer for the software update - so there is no ongoing relationship - although given their focus on rigid set procedures to provide answers to questions I am not sure this makes much difference.

However I have reviewed the situation.  I was going back to this dealer because the event occured when the car was in their custody.  This seemed a reasonable response, but (rightly or wrongly) they claim there is no connection.  So I have now contacted a more distant dealer, who carried out the last service, and they consider it may be an anomaly during the updating process and are quite happy to quickly check it over without charge!  Such a refreshing attitude - and worth travelling the extra distance - and should there be a wear and tear fault not covered by the warranty I would feel much happier giving them the buisiness.  

[Derek.w]

After two services at dealership myT was working on arrival but stop working on its return but it sorted out just by shutting down phone & restarting it from what I can remember.

[Wombat99]

I had the same problem with mine. No issue on the car but MyToyota reporting engine error. Went back to dealership. Who said they had seen this before and once you had driven for a reasonable time it would clear. I drove my car for around 50 miles and it did indeed clear the issue in the app. Go figure. Hope that is the case in you situation

Steve

[Andrew56]

3 hours ago, Wombat99 said:

I had the same problem with mine. No issue on the car but MyToyota reporting engine error.

Thanks Steve.   At least I am not the only one to experience this issue.  I have now driven 175 miles and it is still on the app.  However I feel more confident knowing a dealer will assist, without requiring me to sign a blank cheque for a whole days work to diagnose a problem which may not really exist!

[Wombat99]

Andy I see your using the original MyT app.

Mine is the later MyToyota app. Maybe explains difference in experience.

I’m sure it’s a software glitch.

I worked with software as a living until early 2018 when I retired.

I would say that when they were updating the software it would have envoked an error as it’s the engine management system. Once updated it failed to talk to the software app again. Hence the error in the app. Maybe the older app isn’t as responsive as the newer one. 
Im sure the dealer will fix it or at least reassure you that the cars engine is fine. And the software app not so much.

Toyota isn’t a software company so is reliant on a 3rd software company. They need to fix glitches like this. as it puts the wind up us when errors like this appear.

Beat wishes

Steve

[Andrew56]

As the person who started this thread I am pleased to report that my car has now been checked out and no issue has been found.  Thank you for your contributions.

[Wombat99]

👍👍