New Owner

[petergft]

Hi I bought a 2015 Auris 1.6 vvt Icon three weeks and today my reversing Camera is ‘fogged up’ ! I’ve cleaned the Lens and dried it with Hairdryer! Not made any difference! Just rung Toyota, quoted me £506 + tax 😳 I could by a Nikon for that ! Any remedies please ?

[TonyHSD]

Hi and welcome. 
If you had e bought your car from a dealer you need to go back and ask to get it fix under used car warranty conditions. Selling a car with a known faults is not something that they should do, but let’s say they had missed it on the inspection, you are now giving them a chance to fix it. 
If you however bought privately, not sure you can do anything similar. Perhaps look for a used camera from a donor car eBay , or local break yard. 
Type Auris 2015 rear camera or Auris breaking for parts , or spares and examples will pop up. 
Good luck 

[petergft]

1 hour ago, TonyHSD said:

Hi and welcome. 
If you had e bought your car from a dealer you need to go back and ask to get it fix under used car warranty conditions. Selling a car with a known faults is not something that they should do, but let’s say they had missed it on the inspection, you are now giving them a chance to fix it. 
If you however bought privately, not sure you can do anything similar. Perhaps look for a used camera from a donor car eBay , or local break yard. 
Type Auris 2015 rear camera or Auris breaking for parts , or spares and examples will pop up. 
Good luck 

Hi Tony thanks for replying 👍 The Camera has worked until today and I don’t think the Dealer would entertain any claim as the system worked fine on collection ! I’ve already had some quotes from Breakers etc .. however, I’m worried how common is this problem on the Auris ? I’ve just washed my hands on my Golf Diesel and hoped buying a Toyota would provide more reliability 😟

[petergft]

Deciding to replace the Camera with a used on, I now need to find out how to remove the inside Tailgate Panel without breaking any Plastic parts ! 🤔

[Bper]

Hi Peter, I have a Auris 1.2T and I have not had any problems with the  rear camera. when did you buy the car and was a warranty offered.

Don't be concerned about taking the car back if nothing else they should take a look at it as a good will gesture.👍

11 minutes ago, petergft said:

Hi Tony thanks for replying 👍 The Camera has worked until today and I don’t think the Dealer would entertain any claim as the system worked fine on collection ! I’ve already had some quotes from Breakers etc .. however, I’m worried how common is this problem on the Auris ? I’ve just washed my hands on my Golf Diesel and hoped buying a Toyota would provide more reliability 😟

 

[Cyker]

26 minutes ago, petergft said:

... I don’t think the Dealer would entertain any claim as the system worked fine on collection...

That's the beauty of Consumer Rights law!  

"If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise."

So you are well within your rights to get them to fix it

[Gerg]

Is your car a pre-facelift 2015, or a post-facelift 2015?

The pre-facelift do seem to be prone to this.  I'm not sure if the post-facelift suffer similarly - I don't own one.  But the cameras post/pre are different part numbers I think.  The earlier camera has a completely flat lens, the post-facelift has a slightly convex lens.

Did this fogging up happen after you spray washed the back of the car?  That seems to be how my camera got water in it. i.e. every time the dealer used a jet washer on it when the car was in for something unrelated.

From my experience, extra hairdryer time, or a week or two normal driving will cause the moisture to clear.  One of my cameras was replaced in warranty, lots of trim on the inside and outside has to come off.  Naturally, the main dealer (Steven Eagell) ballsed it up.

On our other car (out of warranty), I have carefully cut some 'greenhouse glass repair tape' to cover the lens edge, but not the lens centre.  Along with not pressure washing the car, this seems to have worked for the last 4 years, but the water residue (scale?) on the back of the lens does reduce the contrast slightly.

I'd definitely try the warranty repair route first!

[FROSTYBALLS]

Regardless of any warranty, you will be covered under the Consumer Rights Act 2015 for getting the camera repaired. Cyker quoted the relevant part of the Act in his earlier post.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl#the-consumer-rights-act-2015

[petergft]

1 hour ago, Bper said:

Hi Peter, I have a Auris 1.2T and I have not had any problems with the  rear camera. when did you buy the car and was a warranty offered.

Don't be concerned about taking the car back if nothing else they should take a look at it as a good will gesture.👍

 

 

1 hour ago, Gerg said:

Is your car a pre-facelift 2015, or a post-facelift 2015?

The pre-facelift do seem to be prone to this.  I'm not sure if the post-facelift suffer similarly - I don't own one.  But the cameras post/pre are different part numbers I think.  The earlier camera has a completely flat lens, the post-facelift has a slightly convex lens.

Did this fogging up happen after you spray washed the back of the car?  That seems to be how my camera got water in it. i.e. every time the dealer used a jet washer on it when the car was in for something unrelated.

From my experience, extra hairdryer time, or a week or two normal driving will cause the moisture to clear.  One of my cameras was replaced in warranty, lots of trim on the inside and outside has to come off.  Naturally, the main dealer (Steven Eagell) ballsed it up.

On our other car (out of warranty), I have carefully cut some 'greenhouse glass repair tape' to cover the lens edge, but not the lens centre.  Along with not pressure washing the car, this seems to have worked for the last 4 years, but the water residue (scale?) on the back of the lens does reduce the contrast slightly.

I'd definitely try the warranty repair route first!

Hi I suspect it’s pre facelift as the infotainment unit is different from later models ! I’m unsure any claim would be successful as Warranties don’t usually cover items like a Camera and it is after a Used Car seven years old 😟

[petergft]

Just now, petergft said:

 

Hi I suspect it’s pre facelift as the infotainment unit is different from later models ! I’m unsure any claim would be successful as Warranties don’t usually cover items like a Camera and it is after a Used Car seven years old 😟

I was offered purchase of extended Warranty at time of Purchase however I declined due to the expense!

[Excel777]

That’s the beauty of the consumer act. You don’t need any warranty to get it fixed if you bought it from a dealer.  

My exhaust developer a fault after 3 months of buying the car.  I didn’t have any warranty and they fixed it without much discussion. 

[Davidhee58]

Hi Peter, if your car was bought from a oyota dealer, you should automatically have one year standard used car warrenty, the dealer must fix the camera issue for you without discussion, many year ago, I bought a car from the dealer, after a couple of month, the rear defrost developed a problem, i brought my car back to the dealer, they just replaced  the whole rear window free of charge for me.

[furtula]

I always found it fascinating how you have that warranty for used cars, and that it's more or less respected.

And here in CZ i can go to the biggest reseller of used cars, he will give me a contract for 20 pages, basically it says the car i am about to buy is not fit for the road and should not be driven, and i'll pay some 4-5k GBP for it. If it breaks outside of the yard, tough luck.
They might give you winter tires on winter wheels, tires might be right size but will probably be worn out. Wheels will be right size, but holes and ET offset would not be, basically you buy a Toyota, they give you Skoda wheel (they did say 16" tires and wheels, never said they will fit the car). And such small things, cleaning fee, Cebia report, overpriced insurance, etc.

The smaller ones are even worse 🙂

Sad things is, they tend to buy all the cars they can, so they drive up the prices. Their mark up is 25% or more.