Toyota now require 48hours for part’s delivery

[Flatcoat]

According to my dealer, Toyota UK now stipulate dealers are on 48hours delivery for parts orders. Up until a couple of weeks ago it was 24 hours and as recently as 6 months ago it was same day if ordered early. If this is true I find it unacceptable in todays world with logistics as they can be. Perhaps Toyota should contract it out to Amazon….. If it isn’t true I will be having very strong words with my dealer…..

[Yugguy1970]

Depends on the parts, and where they are coming from surely?

[TonyHSD]

Well, 

my local dealer is the same.
Two days ago I checked for some parts and they called 2 days delivery time. I did ordered from Germany aftermarket as these aren’t anything special plus they offered free return of I don’t like them. Perhaps they will arrive soon by the middle of next week. Two days for parts order is not too bad if you ordered in advance but if the car is in the garage on the ramps even 2 hrs may feel like the whole eternity. 

[Flatcoat]

9 minutes ago, TonyHSD said:

Well, 

my local dealer is the same.
Two days ago I checked for some parts and they called 2 days delivery time. I did ordered from Germany aftermarket as these aren’t anything special plus they offered free return of I don’t like them. Perhaps they will arrive soon by the middle of next week. Two days for parts order is not too bad if you ordered in advance but if the car is in the garage on the ramps even 2 hrs may feel like the whole eternity. 

Two days is simply unacceptable when there are plenty of motor factors who deliver same day. In my case it is for sunroof parts to repair the third failure in 4 months. I also wasn’t told about the delivery issue until the dealer had the car for 24 hours. If the parts are in the UK then 24 hours should be the maximum. Customer service in the UK is getting dire, not just from the public sector (where we expect poor service) but now the private sector don’t seem interested in their customers. 

[Eddiefh]

Yep I’ve been told Saturday for a service part getting fitted for free , ironically I sell a Dayco version and could put it on a van for them 

[APS]

Same experience here. Ordered part on Friday last week. Delivered on Tuesday this week.

[Parts-King]

Same day service was stopped earlier in the year as it was too costly to run

The next day service is still available, HOWEVER, it used to get abused by dealers who would order everything next day. Toyota have a 5.00 PM cut off for next day, again, it would be abused by ordering everything at 4.45 or later, and puts huge strains on the logistic trucks who have to leave for all points N S E and West by 6.00 PM

The VOR / Stock order ratio will be monitored, so dealers are reverting back to basics, only true vehicles off road (VOR) will be used for next day delivery 

That is the system, a system that has to be the same for all dealers whether in the Shetlands or the Isle of Wight

 

[TonyHSD]

1 hour ago, Flatcoat said:

Two days is simply unacceptable when there are plenty of motor factors who deliver same day. In my case it is for sunroof parts to repair the third failure in 4 months. I also wasn’t told about the delivery issue until the dealer had the car for 24 hours. If the parts are in the UK then 24 hours should be the maximum. Customer service in the UK is getting dire, not just from the public sector (where we expect poor service) but now the private sector don’t seem interested in their customers. 

You maybe right but original parts that no one else hold in stock are very rare to be available immediately or same day. I would say in this case two days even three are perfectly normal. Filters or anything similar can be bought aftermarket for example but those oem manufacturers specs only can not.

[Flatcoat]

I simply dont accept these excuses in todays world of sophisticated logistics and stock control. Where is the customer in all this? How about putting customer service as the number 1,2,3 etc priority? I have had a bellyful of rubbish service from too many companies since Covid. I didn’t expect it of Toyota. 

[Grumpy stumpy]

We pick up our brand new 2023 plate on Wednesday and they told me today that the dog guard I ordered at the same time is on back order possibly oct/nov before they can get it also no mud flaps available until 2024! So deffo issues with parts atm somewhere.

[Devon Aygo]

6 hours ago, Flatcoat said:

According to my dealer, Toyota UK now stipulate dealers are on 48hours delivery for parts orders. Up until a couple of weeks ago it was 24 hours and as recently as 6 months ago it was same day if ordered early. If this is true I find it unacceptable in todays world with logistics as they can be. Perhaps Toyota should contract it out to Amazon….. If it isn’t true I will be having very strong words with my dealer…..

There are currently two order types available to dealers:

• Stock order, where parts are delivered to dealer in 48 hours
• VOR (vehicle off road) where parts are available overnight, VOR ratio to stock order rates have to be kept below 20% VOR orders, otherwise VOR order is withdrawn and fines levied until the ratio drops below 20% again.
• Same Day, For several years Toyota did trial same day deliveries where the top 5000 selling parts where stored at depots placed to allow deliveries if ordered before 1200, use was optional and not all dealers signed up as unsurprisingly there was a significant cost involved, which due to recent global factors continued to rise to a point where the service was deemed financially unfeasible.  Dealers & customers both retail and trade where asked if to retain the service a % charge would be levied and the response was that no a charge was not agreeable and hence the service was withdrawn earlier this year.

[Flatcoat]

I understand all of that but it still doesn’t address ‘customer first’ which is what I thought retail and service industry was about? I am obviously wrong.  

[Devon Aygo]

2 minutes ago, Flatcoat said:

I understand all of that but it still doesn’t address ‘customer first’ which is what I thought retail and service industry was about? I am obviously wrong.  

Money is what the retail & service industry is all about, no money no service.

In the last 12 months operating costs have sky rocketed @ my mid sized dealership despite increasing turnover 21% on last year our operating costs are calculated near 40% higher in monetary terms the loss in numbers is scary and people are loosing their jobs as cost cutting starts to bite

[Flatcoat]

As someone made redundant when my architect employer went bust in May, I know all about business cost inflation. Our cash flow couldn’t keep up with rocketing costs and made worse by clients using feeble and illegal excuses to delay paying fees. 

[TonyHSD]

21 hours ago, Devon Aygo said:

Money is what the retail & service industry is all about, no money no service.

In the last 12 months operating costs have sky rocketed @ my mid sized dealership despite increasing turnover 21% on last year our operating costs are calculated near 40% higher in monetary terms the loss in numbers is scary and people are loosing their jobs as cost cutting starts to bite

Welcome to new world and the new Britain, post brexit, post fakedemic, and during the war against Russia and the living crisis, all well planed and fulfilled. What is coming next will be similar to car parts but it will be about food and water.
Sorry, I don’t want to get political as not my job and I am far from understand well that matter but Just sharing my thoughts. 
This seems to be the new normal and it may well last for the next few years, possibly a decade. 

[Vainona70]

Fakedemic - come on TonyHSD you're better than that!

The global cost of logistics have rocketed over the last few years. If you want next day delivery, be prepared to pay for it.

[Cyker]

Given the shortage of haulage drivers I'm surprised this didn't happen earlier!

But seriously, it's an extra day - so what?? I can't believe anyone could get so upset about this. It's not a big deal!

So now you know it's 2 days - plan accordingly!

The fact they could get parts in 1 or 2 days was already a minor miracle of logistics - I think we've been spoilt by that if waiting an extra day is causing such outrage!

Parts for my Mk2 could sometimes take up to 2 weeks because it was made in Japan and they had to be shipped from there - I didn't see any issue with that either!

[Parts-King]

But nobody mentions Toyota still have a first time pick rate of 96%, better than anybody in the motor trade. That's 96% of everything they stock is available off the shelf, astonishing really, but there will be faux outrage at the 4% they cannot supply for whatever reason. People forget when comparing companies against Amazon, that you are paying a subscription to get your USB stick delivered free overnight 

[ernieb]

2 hours ago, Parts-King said:

But nobody mentions Toyota still have a first time pick rate of 96%, better than anybody in the motor trade. That's 96% of everything they stock is available off the shelf, astonishing really, but there will be faux outrage at the 4% they cannot supply for whatever reason. People forget when comparing companies against Amazon, that you are paying a subscription to get your USB stick delivered free overnight 

This is the real issue, previous cars I’ve owned have resulted in waiting weeks for parts because they were not stocked in the UK.

[Cyker]

I remember being amazed they could get a windscreen for mine next day, when Autoglass had a 1 month lead time, then 3 months then they had one, then infinity months and then my insurer let me use my dealer to do it  

Toyota's logistics are very good, probably because their just-in-time manufacturing methodology is very dependent on it!