Engine replacement under warranty

[Cyker]

43 minutes ago, Auris James said:

I would expect Toyota to sort it fully out. Even if a Dealer issue. You the customer buy the car and expect it to be suitable as a car with any of the advised petrol grades.

You shouldn't be piggy in the middle between Toyota UK rejecting the claim and Toyota blaming the dealer. It should be between them to find the right way forward to help the customer and make life stress free. Courtesy car should of been offered straight away, not argued for.

If I was choosing a corolla I would buy the 1.8! Hope you get a satisfactory outcome, ie new engine.

James.

Yeah, they really can't claim to value customer satisfaction with that sort of ostrich-like attitude!

 

[1MM]

My Toyota Corolla 2.0 hybrid GR Sport 13000 miles on the dash, fully serviced by Toyota and still under manufacturers warranty. 

The engine management light came on, so took it into Toyota who identified that there was one faulty injector which they had replaced as the car is still under the manufactures warranty. I collected the car and and drove it very gently as usual but after 2 days and doing 100 miles on it the conrod broke through the side of the block.  

The local Toyota dealership where the car has been serviced by recently and who replaced the faulty injector are looking into this matter currently but have refused to provide me with a curtesy car and are asking me to pay £288.00 for their technician labour to strip the bottom end of the engine for further inspection. From all the readers related experiences please share your views on this and should I even be paying for this inspection at all?

[FROSTYBALLS]

Contact Toyota GB Customer Services and raise the issue with them.

[TonyHSD]

1 hour ago, 1MM said:

My Toyota Corolla 2.0 hybrid GR Sport 13000 miles on the dash, fully serviced by Toyota and still under manufacturers warranty. 

The engine management light came on, so took it into Toyota who identified that there was one faulty injector which they had replaced as the car is still under the manufactures warranty. I collected the car and and drove it very gently as usual but after 2 days and doing 100 miles on it the conrod broke through the side of the block.  

The local Toyota dealership where the car has been serviced by recently and who replaced the faulty injector are looking into this matter currently but have refused to provide me with a curtesy car and are asking me to pay £288.00 for their technician labour to strip the bottom end of the engine for further inspection. From all the readers related experiences please share your views on this and should I even be paying for this inspection at all?

Lol, what a bad experience. 
if the engine damage has occurred after any work on the engine was done at the dealer and two things are related which they are indeed then you should not be paying for anything, you will expect nothing but a free courtesy car and tons of apologies. Also new engine replacement under warranty and all that without the need to contact Toyota head office. This is the dealer in question job to do. Strongly suggest to you to deal directly with the branch manager and no one under him. Be polite but very firm and stand your rights. 
Good luck 🤞 

[Cyker]

Virtually all dealers will ask for a 'diagnostic fee' to be paid, even for something that would be covered under warranty. However it should be refunded once the problem is confirmed and actioned under warranty.

However £288 is a lot more than the usual diagnostic fee which is  a bit sus; It would definitely be worth contacting Toyota UK (I usually use cr@toyota.co.uk) and getting them in the loop, as this may be one of the many dealers who don't know what the official policies are...!

I wish more dealers would take responsibility for things - Given the short timeframe, it seems pretty conclusive that the work they did is directly or indirectly responsible for this engine failure since Toyota engines just don't throw rods unless something has been really smegged up on them...

I hope you get a satisfactory result - This is not how Toyota ownership should be expected to pan out...

[FROSTYBALLS]

As in the case of the OP's car, wonder if the dealer has followed repair protocols correctly, and, if not, were they responsible for the engine's failure.

[1MM]

I have authorised the £288 requested for further investigations. I am told that Toyota is being updated with their findings and I will be updated on this matter in due course. Also I have received the Toyota GB case reference number. I shall provide an update to this thread as soon as I have one.

 

[MC1216]

1 hour ago, 1MM said:

I have authorised the £288 requested for further investigations. I am told that Toyota is being updated with their findings and I will be updated on this matter in due course. Also I have received the Toyota GB case reference number. I shall provide an update to this thread as soon as I have one.

What awful service...your car has been serviced correctly and is under warranty.

Why do they need £288 to tell you the engine is knackered...i could tell you that for free.

The only thing they need to do is plug a reader into the OBD port to make sure you haven't chipped the car or had a mileage blocker on it and end of story.

The problem is because Toyota dealers are franchised and it will be trying to get Toyota GB to pay for the work rather than the dealer.

No wonder Toyota dealers are getting worse at customer service...at this rate they will be as bad as my local VW dealer.

Good luck and pester them every day and let us know the outcome.

[trashman1965]

I was quoted £125 iirc for diagnostic fee which I had to agree to paying if it was not under warranty. Ironically for the same original fault - misfire due to injectors. I realised that would be the case and ultimately did not get charged for the diagnostic fee or loan car, but this was more due to conflicting information from Toyota and the dealer and the length of time to fix. I also wasn't charged for the injector replacement though it was not "warranty " but covered by customer relations.

Don't let the dealer or Toyota fob you off. Stay polite and relevant but there are multiple reports of injector failure and some (as in this thread) where engine blew shortly after the replacement.

Keep on at both and remind them you're using UK pump fuel, have followed service guidelines and there are multiple reports of the issues (injectors and engine blown) on this forum.

If they didn't follow the correct procedure (car care nut says replace with same "code" injector or replace all 4) then insist they check and replace injectors if they only agree to repair the engine instead of replacing. Presumably a replacement comes with everything and not a case of transferring parts.

 

Touching huge pieces of wood, all 4 were replaced on mine and now done nearly 900 miles since, mixed driving.

[forkingabout]

Maybe Toyota UK / Europe should send out a service bulletin to its dealership network about coding injectors correctly else the subsequent engine failure repair costs will be coming out the dealers pocket. 

Maybe Toyota could modify the injection coding process so its idiot proof & there is traceability that it has been carried out correctly. 

[TonyHSD]

Dealers should not charge customers for diagnostic on new under warranty cars especially when it is obvious there is a problem. 
Absolutely unacceptable. £288 is one monthly payment for the car just to tell what is already obvious?! 
 

[Gray86]

I read about the exact same thing happened to another person - either on here or the Facebook group. Literally a week or so after injector replacement and the engine throws a rod 

[sportse]

3 hours ago, Gray86 said:

I read about the exact same thing happened to another person - either on here or the Facebook group. Literally a week or so after injector replacement and the engine throws a rod 

I think I saw that one, they didn’t replace the injector properly and as a result it caused the engine failure. 
 

because the garage was at fault, it wasn’t a Toyota warranty issue and the garage had to fix it themselves. 

[Talking Hoarse]

17 hours ago, TonyHSD said:

Dealers should not charge customers for diagnostic on new under warranty cars especially when it is obvious there is a problem. 
Absolutely unacceptable. £288 is one monthly payment for the car just to tell what is already obvious?! 
 

However, I believe that typical manufacturer warranty covers the fix cost (after authorisation if necessary) but not the cost to diagnose.   Diagnosis without dismantle can be one of the hardest and most skilled tasks for a garage.  Just see it from their viewpoint - between customer and manufacturer - a dealer might be left with cost of diagnosis. 

[haelewyn]

If I see it from their view : a bad job on replacing parts that causes an engine to break or any other problem under warranty should not cost a customer one cent. You already lose time and the usability of the vehicle.

In my country this is not done like this by toyota. Good. 

If you have a vw on extended warranty that goes broken regularly,  it's gonna cost rather a lot on diagnostic. See it from their view : warranty means repair without cost.  No exceptions. 

 

What if they crap on your shoes when you come in.

See it from their view. You get a free polish and their toilet was stuck anyway.

[TonyHSD]

4 hours ago, haelewyn said:

If I see it from their view : a bad job on replacing parts that causes an engine to break or any other problem under warranty should not cost a customer one cent. You already lose time and the usability of the vehicle.

In my country this is not done like this by toyota. Good. 

If you have a vw on extended warranty that goes broken regularly,  it's gonna cost rather a lot on diagnostic. See it from their view : warranty means repair without cost.  No exceptions. 

 

What if they crap on your shoes when you come in.

See it from their view. You get a free polish and their toilet was stuck anyway.

Absolutely 👌

No cost to the car owner at all if the car is under warranty. 
If after diagnostic or inspection been proof that the problem has occurred as a result of owners abuse or misuse then they can charge for diagnostic and offer to fix at a cost. But no money should be asked upfront. This purely English way of ripping off customers like anything else here in any other business. 

[1MM]

Hello everyone, so as I promised to keep everyone on this group update.

I finally was told to collect my car from the Toyota dealership exactly two months after it was towed into their workshop. They had advised me that they had replaced a new block sub assembly and had rebuilt the engine. They confirmed that this was covered under the still valid Toyota warranty and therefore there is absolutely not costs to me. They said that the matter took a bit longer than usual as Toyota UK were trying to put blame on the dealership since they had replaced an injector the day before the engine blew but ended up dismissing any fault to the dealerships workshop. I was advised that there was no need to change the engine number on the log book as since the block sub assembly was supplied by Toyota for my car specifically, my engine number was transferred to the new block. I was also advised that the remaining warranty and service schedules on my car will carry as originally stated.

I should also mention that there was no curtesy car ever provided to me at all and when I asked Toyota UK about this they said it was at the discretion of the dealership that I am dealing with.

Finally I would like the advise of the respected members on this group.....

I use my car as a private hire taxi and this is where I earn my living from. I have been without my car and therefore without an income for two solid months, and within these two difficult months apart from my living expenses, I have had the cost of vehicle instalments to the finance company, taxi insurance costs, union membership costs and depletion of time on my taxi plate.

Please kindly advise if I am able to claim and how strong my case would be for the above or for loss of business for the two months, and how I should go about it.

Your input as fellow members is always greatly appreciated.

[TonyHSD]

These 2.0 engines are troublesome here in uk due to a poor fuel quality. 
If me I will sell this car immediately and buy 1.8 hybrid. 
The Facebook has numerous complaints about same issues on chr and other models with this engine. This is not actually a Toyota only problem but many other manufacturers that use direct injection fuel systems. Even if the problem is on the port injection part of the car it is not the engines are bad but the fuels are and this is out of Toyota control. They also can’t stop selling these because it will be a huge loss. They can’t even say that as me officially because again it will cost them a lot. Best thing you can do is to sell and move on. Buy 1.8 instead which seems to be better for any taxi and private hire business.