Faulty Toyota Bz4x charging cable- Toyota assist can't help

[georgepilk]

Hi, I have Owned the Bz4x since Nov 22. At first, I got a clicking sound when inserting the charging cable Toyota supplied into the car. Then it clicked but I had to wiggle the plug a little for it to show the green charging light. This has carried on since I bought it. Today whilst at home, 12/1/24 I started the charging procedure, as usual, and when I put in the Toyota supplied charging cable, although it locked in, no green charging light was displayed. Then the car locked itself. I unplugged the hive charger and the car cable and started again. The same thing happened. 12 times it happened. Telephoned the main dealer in Warrington at about 4.14 pm and was told the staff were leaving and no one would be available to assist. I asked if I could drop the car off in the morning and was told they were fully booked it may be after the weekend before anyone can look at it. They suggested Toyota assist, which I did and they answered after 7 times unsuccessful connections and I was eventually answered. I used both telephone numbers for this. Explained the situation, they made a note and shortly after I was contacted. Explained again, I was asked a few more diagnostic questions and was told it sounded like the car needed the EV diagnostics system to repair it. Unfortunately, they did not have that available I would have to go to the main dealer. The car very recently had a Safety Recall letter for a software update. I was advised by the last caller I should try another public charger or use my 3-pin plug. This is working. Luckily for me, I was at home and not stranded at some other charge point with a faulty charge cable. After the last MyT app update a few months ago, I cannot check to see if my car is charging and have to go outside to view the green charging light. To summarise, I believe I was supplied with a faulty charging cable; the car has received a software update after the Safety Recall; Toyota Assist was very poor in answering my phone calls;  the main Toyota dealer Inchape at Warrington would not help me for some days; and the Toyota MyT app isn't as good as it was. This is a very poor show Toyota. These cars are not cheap. Has anyone else had a similar experience with any of the above? This is the first Toyota I have owned.....

[bZ4X]

17 hours ago, georgepilk said:

Hi, I have Owned the Bz4x since Nov 22. At first, I got a clicking sound when inserting the charging cable Toyota supplied into the car. Then it clicked but I had to wiggle the plug a little for it to show the green charging light. This has carried on since I bought it. Today whilst at home, 12/1/24 I started the charging procedure, as usual, and when I put in the Toyota supplied charging cable, although it locked in, no green charging light was displayed. Then the car locked itself. I unplugged the hive charger and the car cable and started again. The same thing happened. 12 times it happened. Telephoned the main dealer in Warrington at about 4.14 pm and was told the staff were leaving and no one would be available to assist. I asked if I could drop the car off in the morning and was told they were fully booked it may be after the weekend before anyone can look at it. They suggested Toyota assist, which I did and they answered after 7 times unsuccessful connections and I was eventually answered. I used both telephone numbers for this. Explained the situation, they made a note and shortly after I was contacted. Explained again, I was asked a few more diagnostic questions and was told it sounded like the car needed the EV diagnostics system to repair it. Unfortunately, they did not have that available I would have to go to the main dealer. The car very recently had a Safety Recall letter for a software update. I was advised by the last caller I should try another public charger or use my 3-pin plug. This is working. Luckily for me, I was at home and not stranded at some other charge point with a faulty charge cable. After the last MyT app update a few months ago, I cannot check to see if my car is charging and have to go outside to view the green charging light. To summarise, I believe I was supplied with a faulty charging cable; the car has received a software update after the Safety Recall; Toyota Assist was very poor in answering my phone calls;  the main Toyota dealer Inchape at Warrington would not help me for some days; and the Toyota MyT app isn't as good as it was. This is a very poor show Toyota. These cars are not cheap. Has anyone else had a similar experience with any of the above? This is the first Toyota I have owned.....

Unfortunately, we are facing very similar issues. Toyota’s customer service team opened a ticket for me in 2022, but there is still no progress. Toyota appears to be unresponsive and indifferent, showing no awareness of the current situation, as usual!!!

 

 

My view is that Toyota is going through a similar crisis as Nokia did in its final years. It had trouble adapting to the market, was not agile enough, and stuck to a traditional approach instead of putting the customers first, among other issues. 

[philip42h]

21 hours ago, georgepilk said:

I believe I was supplied with a faulty charging cable

Then simply buy yourself a replacement cable. OK, that's not an ideal solution, and will cost you around £100, but it will quickly demonstrate whether or not the cable is at fault and sort the problem if it is.

I've seen posts where folk say that they have to hold the cable in place firmly of a couple of seconds before it latches and works properly. That might be worth a try if you haven't yet ... ?

Failing that you will need to go via you dealer to get whatever fault exists resolved under warranty ...

Toyota Assist is the AA - so good for roadside repair to get you going again and recovery if they can't but won't be able to help if it's a problem that requires dealer intervention.