Toyota app not working past few days

[jamiem1987]

Hi all got a rav4 plug in, all working great with the app since new, but the past 3 - 4 days its hit and miss whether i can see the charge level on the app, if i try now i get “error occurred” after it trying for ages.

 

It’s last update with the charge levels was yesterday so it has worked, albet intermittently.

Anyone else having the same? Tried logging out and in , deleting app and the usual

[Mike2222]

Same. Mine has been at a bodyshop after a minor ding (other driver reversed into it when parked), and I was starting to wonder if something related, as app hadn't recorded cars journey home. But then it successfully recorded/updated for an overnight charge and 2x small journeys to local shops, so though temp blip. Yet, it's now on the blink again and unresponsive re charging as well as not recording a long journey. 

 

It has been temperamental before, I recall everyone on here discussing a spell where it was delayed in recording journeys, and then they would all turn up in the app at a later date. Maybe a Toyota server issue, perhaps?? 

[philip42h]

38 minutes ago, Mike2222 said:

Mine has been at a bodyshop

Apparently, there's a thing called "service mode" - a setting on the car that disables the 'phone home feature for 24 hrs or so. So what you have experienced is 'normal' and to be expected.

Otherwise, as you say, it's not uncommon for a trip to turn up a day or two late and, occasionally, not at all.

[Torrox]

My Toyota app hasn't been updating normally in the last few days. Charged full this morning but last updated was yesterday showing soc 32 miles available but the car says 59 miles. Before yesterday the car status was a couple days ago then after a short run it updated to yesterday.

[Nick72]

Just tried, was working last week the last time I used it, but now it just hangs if I try to refresh the soc and fuel range numbers (which are a couple of days out of date).

[FROSTYBALLS]

Topic moved to Toyota MyT/Toyota Apps forum.

[IG6]

I had the very same issues.  Contacted Toyota, and they emailed me back to say,

 

‘Thank you for reaching out. 

I hope you’re doing well. I wanted to reach out personally to apologise for the inconvenience you’ve been experiencing with our app services. We understand how frustrating this must be, and I’m truly sorry for the disruption.

After thorough investigation, we’ve identified that the issue is due to a widespread problem with our network partner. This is affecting many of our customers, and we completely understand the impact it’s having on your experience.

Please rest assured that we are working closely with our network partner to resolve this issue as quickly as possible. Our teams are fully committed to restoring services and ensuring everything is back to normal very soon.

We greatly appreciate your patience and understanding during this time. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help in any way we can.

Once again, I sincerely apologise for the inconvenience and thank you for your continued trust in us.”

 

Has been working a lot better in last few days, but not perfect by a long way.