ABB Terra charge box issues

[JohnBRob]

Hi I've been having problems with this box from the minute it was fitted.  It continually disconnects from the internet, sends error messages and is an absolute nuisance. Ive tried phoning customer services and promised an escalation to their technical team and as of 2 weeks ago no response. \'ve on  occasion got the charger to work by putting my phone next to the box and it might connect. The latest problem is that even when I"ve got connection when I try to set using the Toyota app, I get the following error message 'This action can't be performed as an other action is still in progress. Please try again later '  Had this for 3 days and managed to charge using the 3 pin connector. I've tried clearing the charging schedule and selecting charge now but again no joy. 

This box seems to be totally unreliable, I"ve found other complaints online and I really don't know what to do. 

Has anyone else got this box and having problems? Any advice please?

thank you

John

[Nick72]

Not familiar with this charge box apologies John. 

I've noted that a lot of devices can only connect to 2.4GHz WiFi connections despite many internet routers being dual band. What happens is they connect to the 2.4GHz but then disconnect as the router decides the higher frequency (higher bandwidth) is appropriate. I've seen this on a lot of devices. This could be the issue if you have a dual band internet router.

Although why it needs to be connected to the internet to work god only knows. 

My ProjectEV wall box charger was a real pain to set up but it's been good for 4 years now. 

As a test, how about moving your router closer to the charger? See if the connection is maintained. And if you know how, set your router to 2.4GHz only. You can usually do this in the settings. If any of these fixes the issue then you know what it is.

That makes me think, is there a firmware update available?