ABB Terra charge box issues

[JohnBRob]

Hi I've been having problems with this box from the minute it was fitted.  It continually disconnects from the internet, sends error messages and is an absolute nuisance. Ive tried phoning customer services and promised an escalation to their technical team and as of 2 weeks ago no response. \'ve on  occasion got the charger to work by putting my phone next to the box and it might connect. The latest problem is that even when I"ve got connection when I try to set using the Toyota app, I get the following error message 'This action can't be performed as an other action is still in progress. Please try again later '  Had this for 3 days and managed to charge using the 3 pin connector. I've tried clearing the charging schedule and selecting charge now but again no joy. 

This box seems to be totally unreliable, I"ve found other complaints online and I really don't know what to do. 

Has anyone else got this box and having problems? Any advice please?

thank you

John

[Nick72]

Not familiar with this charge box apologies John. 

I've noted that a lot of devices can only connect to 2.4GHz WiFi connections despite many internet routers being dual band. What happens is they connect to the 2.4GHz but then disconnect as the router decides the higher frequency (higher bandwidth) is appropriate. I've seen this on a lot of devices. This could be the issue if you have a dual band internet router.

Although why it needs to be connected to the internet to work god only knows. 

My ProjectEV wall box charger was a real pain to set up but it's been good for 4 years now. 

As a test, how about moving your router closer to the charger? See if the connection is maintained. And if you know how, set your router to 2.4GHz only. You can usually do this in the settings. If any of these fixes the issue then you know what it is.

That makes me think, is there a firmware update available?

[JohnBRob]

thanks for your reply. I've checked and the box needs to be connected to 2.4 as you say. Is there a way I can check whether it has connected to the 5ghz? sorry I'm not very technical!

John

[philip42h]

3 hours ago, JohnBRob said:

thanks for your reply. I've checked and the box needs to be connected to 2.4 as you say. Is there a way I can check whether it has connected to the 5ghz? sorry I'm not very technical!

John

It's a 'silly' question once you realise that if the device doesn't support 5GHz Wi-Fi it won't even know that it's there let alone connect to it. 😉 That's not the issue ...

I'm not familiar with the box either but:

• It will need an Internet connection of some sort in order to manage a charging schedule / be managed via an App.
• It won't / shouldn't need an Internet connection if it is "always on" / accessed via RFID card with the schedule controlled only by the car.

[Nick72]

5 hours ago, philip42h said:

It's a 'silly' question once you realise that if the device doesn't support 5GHz Wi-Fi it won't even know that it's there let alone connect to it. 😉 That's not the issue ...

I'm not familiar with the box either but:

• It will need an Internet connection of some sort in order to manage a charging schedule / be managed via an App.
• It won't / shouldn't need an Internet connection if it is "always on" / accessed via RFID card with the schedule controlled only by the car.

Nope. It really can and is an issue.

What happens is the device connects on 2.4GHz but the router, which is constantly trying optimise between bands and directionality (as far as can be achieved with two or more Omni antennas) then serves up 5GHz instead of 2.4 and at which point the signal is dropped.

Encountered this countless times on kit.

[Nick72]

9 hours ago, JohnBRob said:

thanks for your reply. I've checked and the box needs to be connected to 2.4 as you say. Is there a way I can check whether it has connected to the 5ghz? sorry I'm not very technical!

John

Look up your WiFi router on the web and see if you can find out how to get into the settings. This is usually a case of typing in a local IP address into the web address bar of your web browser. Usually something like 192.0.0.1. That will basically ask your router to show a web page with all its control settings. But these are usually password protected. If you've never changed the password on the router then the password will usually be on a sticker on the router itself, often on the underside.

Many dual band routers (which most are these days) will allow you to broadcast and operate on 2.4GHz only, for the very reason I've mentioned. 2.4GHz is longer range, more robust to walls getting in the way, but a lower bandwidth. However, you can still watch 4k movies on it no problem, provided your smart TV or Chromecast or whatever isn't too far away from the router.

As mentioned in my other comment here, your router is optimising but often on the assumption that devices can support both bands. If your wall box is sone distance away from your router and 2.4GHz just about works, allowing the connection, any shift between power allocation between the 2 bands will cause disconnect issues.

It could be something else but this is where I'd look.

Moving the router closer to the wall box is worth a shot first.

[DAVKKI]

hello John did you get this sorted we have the same issue having just had the box installed

[JohnBRob]

hi. Eventually the box started working 🤞 after we had been away for a few days. British gas the installers said they didn't do anything so we are assuming that after our approaches to Toyota that they must have done some kind of reset or upgrade. 

I would get back to your dealership and ask them to report it to the Toyota team.