Yaris Hybrid 130 Premier Edition 2024 (May 24) Map Update

[Edward Melton]

When trying to update Maps the system displays the message "Problem with Map Update. Please contact your dealer". I have been in discussion initially (via numerous emails) with my Dealer who in turn discussed the problem with Toyota GB (Multimedia & Connected Car Support) who in turn I have unanswered emails outstanding. My current position is as i started with many months ago with the system still displaying "Problem with Map Update. Please contact your dealer".

Can anyone please advise on how i can get this problem resolved ?

 

[dash]

I was advised this message is caused by no update being available (that was by the tech guy at a dealer 🙄😬)

[CBiNi]

Sorry, cannot advice you,  because I'm in the same situation and having the same problem... Initially, the reason is said to be related to the multimedia device being brand new and the systems not yet ready to manage the new device. Recommendation from dealer was something like "wait for systems to move from MyT to MyToyota app and to have central systems updated to deal with latest hardware...". So, to wait for Toyota to fix the supporting systems seems to be the "advice for the day".

[forkingabout]

You need to sign in to your My Toyota account via a laptop & then download the map update from the E Store. 

Follow the instructions to extract the map update to a USB stick then apply the update to the vehicle.

[trashman1965]

From the many threads on the forums in general, it is not an issue if it only appears when trying to manually check for updates.

The connected services automatically update over the air (OTA) so nothing to do from a user perspective.

Not the greatest messaging but that's what it is.

If it's just coming up with that message not in response to you selecting an update, then there was recently threads about that were resolved (it was an update that was failing but got fixed)

[trashman1965]

2 minutes ago, forkingabout said:

You need to sign in to your My Toyota account via a laptop & then download the map update from the E Store. 

Follow the instructions to extract the map update to a USB stick then apply the update to the vehicle.

This only applies to older touch and go 2 with onboard maps. 

[forkingabout]

15 minutes ago, trashman1965 said:

This only applies to older touch and go 2 with onboard maps. 

Also applies to Smart Connect if you want to update the base maps.

[Ralph H]

My advice would be to do what I do and forget about Toyota’s sat nav. Wireless CarPlay in full screen works great and you never see any of the problems associated with poor implementation of updates ect. 
Why would a cloud based mapping system need updating anyway? 
All these connected services will eventually expire or require a subscription so if I’ve never used them in the first place I won’t miss them. 

[HarryW2024]

I get the same message and presume it’s just poor SW coding and there’s no actual update available (new car 2 weeks ago!).
The installed system maps are 2024-2025 Ver1 and the cloud traffic management seems to work well imho, it’s free for 4 years so I’ll keep on using it. 
if come next year the base map has moved on and the system hasn’t I’ll make waves then….

[trashman1965]

 

4 hours ago, forkingabout said:

Also applies to Smart Connect if you want to update the base maps.

i thought on Yaris only the dealer could update the base maps?

[forkingabout]

19 minutes ago, trashman1965 said:

 

i thought on Yaris only the dealer could update the base maps?

Updates for the owner to apply to there vehicle will become available in the E Store when Toyota releases them. 

[CPN]

2 hours ago, forkingabout said:

Updates for the owner to apply to there vehicle will become available in the E Store when Toyota releases them. 

I can confirm that as I am just downloading mine right now...

[Ralph H]

6 hours ago, CPN said:

I can confirm that as I am just downloading mine right now...

Would be interested to know how the update goes. 

[HarryW2024]

8 hours ago, CPN said:

I can confirm that as I am just downloading mine right now...

Sillly question why wouldn’t that load as an OTA update for the smart plus system? 

[forkingabout]

7 minutes ago, HarryW2024 said:

Sillly question why wouldn’t that load as an OTA update for the smart plus system? 

Who will be paying for the 22GB of data per vehicle to achieve this? 

 

[HarryW2024]

Not sure if your question actually answers my question or helps tbh?

Are you saying it could load ota but the 4 year Toyota connect licence doesn’t allow it?

Are saying all updates are 22gB?

i Can’t see that a 2024 YC needs a full map overwrite just an update containing a couple of hundred mb Shirley? 

[Ralph H]

41 minutes ago, forkingabout said:

Who will be paying for the 22GB of data per vehicle to achieve this? 

 

22gb ! Is it really that big.

 Tom Tom map updates are around 300mb. Windows 11 is less than 8gb!

[dash]

I guess you pick the region for which you require maps when you plug the USB into the car, hence less data will load into the head unit. Still a monstrous amount of data though for updating existing mapping, and as mentioned earlier, why not OTA or via nearby WiFi when updating latest head units.

[Tim5000]

1 hour ago, Ralph H said:

22gb ! Is it really that big.

 Tom Tom map updates are around 300mb. Windows 11 is less than 8gb!

If it's a full Europe map then that will explain the size (although it still seems excessive)

TomTom is (from a quick google) is nearly 7Gb: https://www.twonav.com/en/maps/tomtom-full-europe

I've just looked at mine (MY24 YC Excel) and the currently installed Map data -> Maps version is 2023-11-6, and the Map data info states it's 2024-2025 Ver.1

 

I've got it on download anyway just to see what happens but so far I've only used google maps.

Not related to the map update directly, but I did however notice while clicking around trying to find the above codes that it does store the predictive driving habits (I've seen mentioned in other threads about the Premiere but my Excel seems like it's doing it) but I found that you can toggle a setting to show the data on the map so I might give that a play to see what that's all about 🙂

[Heidfirst]

if it's like Touch & Go 2 you should be able to configure it to load only the country maps that you actually use .

[CPN]

3 hours ago, Heidfirst said:

if it's like Touch & Go 2 you should be able to configure it to load only the country maps that you actually use .

Unfortunately, that is not the case! There was no choice image like on the older systems. You don't get to choose regions. It's all or nothing it would seem. It took 29 mins total time...

[dash]

Ouch!! Seems like they forgot to allow selection of region. 
 

[Ralph H]

23 minutes ago, CPN said:

Unfortunately, that is not the case! There was no choice image like on the older systems. You don't get to choose regions. It's all or nothing it would seem. It took 29 mins total time...

 

Mine has the same map version as yours so I don’t suppose it’s worth updating it. 

 Did you use a usb c flash drive or a converter to usb a

[CPN]

11 minutes ago, dash said:

Ouch!! Seems like they forgot to allow selection of region. 
 

Ouch indeed! It also knocked off 5mpg from my current overall figure! (even with the climate control off and the lights on minimum.

[CPN]

1 minute ago, Ralph H said:

 

Mine has the same map version as yours so I don’t suppose it’s worth updating it. 

 Did you use a usb c flash drive or a converter to usb a

I used a (fast) usb3 a-type drive with a usb3 a-to-c convertor. I'm pretty sure it doesn't matter anyway as the ports on the car are not running at pukka usb c rates. Even with my proper usb-c flash drive with all my music on show pretty appalling transfer rates...