New 2.0 Dynamic owner and insurance cost

[Perfection]

After looking around for the last few months, I finally made the purchase today for a 2020 2.0 Dynamic, with 18k miles on the clock. Excellent body condition for its age. An added bonus is that it still got the old nickel metal hydride Battery.

Had the insurance quote for £570 with zero claims discount bonus, due to second car owner. Can't complain with the price really.

 

[Perfection]

On my collection of the car today. It was a big disappointment!.

A few large deep scratches were done to the front upper bumper, near the Toyota emblem. The scratches were created by the workshop when they replaced the front grille. The person did it in the workshop should had informed the salesman to inform me, so I could have avoided unnecessary travel.

I drove over an hour to get there and to be greeted with this scenario. It is very obvious that the dealership tried to get my money transferred before even inspected the car, hoping I won't noticed it. Luckily I didn't transfer money yesterday because I never trust email bank details for money transfer with large amount of money.

Just poor show of main dealer. They tried to get me to accept the states it is in. I basically stood my ground and refused it. They now will send it to the bodyshop for repair. Just imagine I had transferred the money! 😔 

[Louie]

Mars typical crappy dealer behaviour commonly known as "taking the p----".

[Cyker]

It annoys me that there are still dealers that think this is acceptable behaviour. I bet they still ask you for a 9 or 10 rating in their customer survey too!

Accidents happen, sure, but when they try to hide or ignore it instead of doing the right thing - Either rectifying it or at least telling the customer and offering some sort of compensation (Money off, free service, something!) - it just shames the Toyota brand.

Methinks they need some serious customer service training!

 

[Mojo1010]

Amazing that this is their behaviour selling a new car. An email complaint to their management and cc Toyota UK in will serve them right. They could then end up offering you discount on servicing etc. 

I once attempt to change a new car order, as after a few months from order date Toyota gave a better contribution, could only get through to the answerphone, left several messages and emails. No reply for 2 weeks, so email them again and cc Toyota UK in, got a next day response via email apologising for the slow response. Cancelled the order and order from a different dealership with the better contribution.

[Perfection]

To be honest, I don't think I will use them for servicing (even they offer a free service as part of compensation). This is based on the workmanship I received so far.t

Lets see what happens when the scratch is repaired. 

[Louie]

Guys if  your bear in mind the concept that a car dealer  is basically an "estate agent" trying to sell you a house which is only a stone's throw from the nearest railway station but in fact its a 5 mile drive away  you will be ok. 

Edited November 6 by Louie
word error

[FROSTYBALLS]

23 hours ago, Mojo1010 said:

Amazing that this is their behaviour selling a new car.

 

On 10/31/2024 at 11:26 PM, Perfection said:

I finally made the purchase today for a 2020 2.0 Dynamic, with 18k miles on the clock.

Not a new car, but still inexcusable.

[Mojo1010]

My bad, somehow the used car seems to go over my head whenever I read 'i have finally made the purchase'. Nonetheless it's still poor from approved used of a main dealer. 

[Perfection]

To my surprise, I received a follow up customer satisfaction email from the After sales manager. I had  used this opportunity to reply and complain directly to the manager and cc'd Toyota customer service.

Will see if I would get a reply to a Used car buyer. 

[Perfection]

The car was collected today with the scratches repaired and inspected. All good and transferred the remaining money. The Salesman said I will be getting a satisfaction survey in a few days. And he was asking if I could give him 9/10. He said he had filled up the car with full. At this moment I said I will consider it and said thanks.

Then I was getting myself ready to drive the car home on the motorway. On the M6 guess what? I now noticed the A piller airbag trim fell off!!!

What a shoddy dealership! When I arrived home, I checked it out and I think someone had removed it and did not bother to push and clip it back on during the repair. But why tampering with that trim when repairing the front? Then I noted a fuse cover was left in the glove compartment. So look like I need to trace the fuse box and replace the cover. 

Apart from the above bad experience of buying a Used car from a Toyota dealership, the car drives well. Still yet to learn on how to use gen gadgets.

[forkingabout]

3 minutes ago, Perfection said:

Then I was getting myself ready to drive the car home on the motorway. On the M6 guess what? I now noticed the A piller airbag trim fell off!!!

What a shoddy dealership! When I arrived home, I checked it out and I think someone had removed it and did not bother to push and clip it back on during the repair. But why tampering with that trim when repairing the front? Then I noted a fuse cover was left in the glove compartment. So look like I need to trace the fuse box and replace the cover. 

 

Did you request a front dash cam to be fitted?

That is the only reason to unclip the A pillar trim.

The fuse box cover cannot be refitted with the dash cam as Toyota dealers use a fuse tap from the power accessary socket. 

[Perfection]

1 hour ago, forkingabout said:

Did you request a front dash cam to be fitted?

That is the only reason to unclip the A pillar trim.

The fuse box cover cannot be refitted with the dash cam as Toyota dealers use a fuse tap from the power accessory socket. 

No, I did not ask for dash cam to be fitted. So I am worried of there is anything to do with the airbag being tampered. I assume the airbag lights will light up if it has been disconnected?

[forkingabout]

12 minutes ago, Perfection said:

No, I did not ask for dash cam to be fitted. So I am worried of there is anything to do with the airbag being tampered. I assume the airbag lights will light up if it has been disconnected?

Sounds like a dash cam has been removed then.

The curtain airbag is behind the headlining above the door openings. 

Did the A pillar trim fully detach OR do it pop off & then hang from the clips?

The restraining clips for the A pillar trim are designed to allow the trim to detach when a curtain airbag fires but NOT allow the A pillar trim to then be thrown in to the passenger compartment to strike an occupant. 

As for the fuse box cover - the cabin fuse box is behind the glove box.

Shine a torch up inside the passenger side footwell, look along the bottom edge of the dash where the glove box door hinges down - you will see a black plastic trim panel with some squareish moulded holes, its held in with 3 spring moulded type clips at front & 2 hooks at back, carefully release the clips & the trim will pop down.

The cabin fuse box will then be visible. 

 

[Perfection]

Thanks @forkingabout will have a look tomorrow.

Regarding to the airbag A piller trim, the roof (topside) completely detached only held by the bottom side of the trim. 

I had tried to clip the topside by pushin it back but not very right, suspect mounting clips is broken on the trim. Is it worth taking the entire trim out and inspect? 

[CassUK]

Ring the dealer and take the car back to have either the trim properly reinstalled or replaced. Don’t go fiddling about yourself or you risk voiding any warranty. Just tell them it’s coming back for them to fix.

It does sound like a Dashcam has been removed, possibly by a previous owner, but sloppy prep by the dealer in not fixing the issue.

[Perfection]

@CassUK you are right, I had not tried to fiddle with it. I just spoken to the dealer and they will try and book me in. 

[Perfection]

Update:

I spoken to the dealer on Tuesday to book in for the airbag trim to be looked on Friday. Went into the dealer and talked to the receptionist and was told that they have no records of booking the car into the workshop.

At this moment, I asked for the salesmen who sold me the car and the person  I talked to on Tuesday. Was told they are all on holiday. That's fine...

I then asked for the manager and was told there was no manager. What next?.....

I then told the receptionist I like to reject the vehicle and asked what is the process?

The receptionist then made a phone call and was told a transaction manager will be on his way to see me to discuss.

The manager arrived and I explained to him the situation about the entire experience. He then blamed me for not checking the airbag trim before I accepted the car. So he tried to refuse to fix the problem.

I told him I don't go and check every corner of the car as I am buying an Approved Toyota car and these type of issues should be picked up and rectified as part of the preparation.

The manager then categorically said Approved Toyota car means it is only guaranteed for mechanical not other things like airbags.

So what now? I am back home now after driving 60 miles.

 

 

[Louie]

Mars you have two choices.

1) Speak to Toyota Customer Care by phoning them  at their UK head office tel no  0344 7016202 and they are very responsive. The head of customer service is Rob McKendrick. 

2) You can X (Tweet) Toyota by following them and then  DM them at @ToyotaUK.

Under no circumstances go back to that dealer choose another one. 

[Paul john]

Also report your experience to Toyota Customer service as @Louie has given the contact details…

[Perfection]

@Louie  Thanks for the contact details. I will try that. (Finding the telephone is challenging, when googled all came back with financial department contact number) already emailed Toyota customer relations last week, but I had not got any reply (maybe wrong email) and also the sales manager at the dealership also has no response.

Can't believe this is today's Toyota customer service. The last time I purchased a new Toyota was year 2000! Things must had changed. But again that was a new car. 

I had purchased used cars from supermarkets and I had better experience than this recent one. You would had thought buying from a main dealer would get peace of mind. Totally wrong. I should had bought it from a supermarket that could had saved me around £2000. 

[Louie]

Mars the world has changed radically and sadly not for the better. Today you have to fight for everything perhaps because there are too many  humans on this planet and its got very competitive and at my age I  have no patience left for this nonsense. 

[CassUK]

11 hours ago, Perfection said:

Update:

I spoken to the dealer on Tuesday to book in for the airbag trim to be looked on Friday. Went into the dealer and talked to the receptionist and was told that they have no records of booking the car into the workshop.

At this moment, I asked for the salesmen who sold me the car and the person  I talked to on Tuesday. Was told they are all on holiday. That's fine...

I then asked for the manager and was told there was no manager. What next?.....

I then told the receptionist I like to reject the vehicle and asked what is the process?

The receptionist then made a phone call and was told a transaction manager will be on his way to see me to discuss.

The manager arrived and I explained to him the situation about the entire experience. He then blamed me for not checking the airbag trim before I accepted the car. So he tried to refuse to fix the problem.

I told him I don't go and check every corner of the car as I am buying an Approved Toyota car and these type of issues should be picked up and rectified as part of the preparation.

The manager then categorically said Approved Toyota car means it is only guaranteed for mechanical not other things like airbags.

So what now? I am back home now after driving 60 miles.

 

 

Absolutely crap service - complain to Toyota Customer Services and the Dealer Principal 😡

[ToyotaFanDriver]

Would you care to name and shame the dealer? I see you are based in the West Midlands, it would be good to know which place to avoid.

[Chrisg99]

13 hours ago, Perfection said:

@Louie  Thanks for the contact details. I will try that. (Finding the telephone number is challenging; when I Googled it, all came back with the financial department contact number.) I already emailed Toyota customer relations last week, but I did not get a reply (maybe I sent the wrong email), and the sales manager at the dealership also did not respond.

I can't believe this is today's Toyota customer service. The last time I purchased a new Toyota was in 2000! Things must have changed, but again, that was a new car. 

I have purchased used cars from supermarkets, and I have had better experiences than this recent one. You would have thought buying from a main dealer would give you peace of mind. You would have been totally wrong. I should have bought it from a supermarket, which could have saved me around £2000. 

The Customer service at my local Toyota dealer was very similar and I arrived at the point where I sold mine and went back to Ford and a dealer I could trust.

All six dealers in a radius of 50 miles to me are run by Stoneacre and I would not give them house room.