1997 Toyota Tacoma Help

[-ToYoTa-]

Purshaced a 1997 toyota tacoma 4x4 v6 3.4 liter. bought it from a friend and knew the last 4 years history of the vehicle. a rod bearing cap bolt broke. of course cauesing the enige to fly all to crap. now seeing that the bearings and everything in the motor that is only at 125,000 miles. look brand new still without any wear what so ever. i am gonna say the bolt breaking caused the whole problem. so that to me wiht the bolt being broke straight off and not at a angle would mean it would be a defect in toyotas bolt. these rod bear cap bolts have forged ends on them. ok i understand that the warrenty is of course out on this truck. but i also understand that this broke because of defect and not of neglict of the engine or from driving. so i have filed a claim wiht toyota. and notified the dealer near me. for the last few days they have been throwing me back and forth to the 1-800-331-4331 number and the hickory toyota dealer ship in north carolina. today i was called and told the regional serivce manager would have to look at the case. and they REFUSE to give me contact info for him. says he comes to the dealership every month or two and i would have to wait until he arrived. so i called the 1-800-go-toyota number they are unable to give regional info out. and said i would have to file a claim to get intouch with him. which i had already done. so why is this guy JIM POPE is his name so hard to get ahold of. and why should i have to wait up to 2 months to get ahold of him? and then leave it up to THEM which could care les sabout my problem to contact me. SOOOOO i am in search of contact info to regional department. hopefully for North Carolina. any of you guys help? i just want a COMPATENT person to look at my trucks motor and broke part. any fool can see what has happen. any help will be helpful thanks :)