Warranty Help Required!

[pickachu]

Hi, I bought a Yaris last year, it's now done 12K (I had it serviced at 10K) but the breaks have started to squeak when I stop and the clutch makes a funny noise when I bring it up to biting point to move away. I have been told that the break problem is wear and tear and I will have to have pay £90.00 to get it fixed and that the clutch isn't covered in my warrenty either as it may be worn out. What can I do?

Seeing as I have only had it a year, why isn't any of this covered by my warranty?

Please help!!!!!

[Tegan]

Have you still got the paper work ?..... id have a good look through and read all the small print- might find something that you have missed

Alternatively Blaze works for toyota ...she should be able to point you in right direction :)

[pickachu]

Thanks for that. I have read my warranty etc. and it says that wear and tear isn't covered and this is deemed as wear and tear. Surely if the car is less than a year old, the problems can't be classed as wear and tear?! I haven't done excessive mileage or anything. DOes anyone know anyone who can help?

[Demonic Angel]

I know the warranty doesnt cover what they call "general wear and tear", but if you've only had the car for a year and its only done 12k miles, its up to you to prove that it isnt general wear and tear..... but brakes do occasionally need replacing. I'm not sure about that clutch though..... surely that shouldnt need replacing after 12k miles?

I'd argue the toss about it personally or get a 2nd opinion from another garage.....

But no, your warranty will not cover general wear and tear....

[pickachu]

I think I may ring another garage and get a second opinion then. Aparently the breaks may only need cleaning but I still have to pay £90 for the privelage. I would have thought that this is all covered in my warranty though. The dealer I spoke to this morning said that he has known people who have had to have their clutch replaced after 3K and had to pay as it was deemed wear and tear.

[Gnome]

My brakes squel slightly, but it's usually if they car hasn't been washed in a week, and it's dry outside.

Dust acumulates, and causes the annoying squeel you hear.

I was under the impression, that the squeel was there to indicate that your brake pads need changing, but this should be constant really, as your pads would be low.

Re: the clutch - a clutch should not need changing after 12K, unless you've gone mad on it! :D

[ferrariboyuk]

The brakes are suppose to make a certain noise when they have little use left in them. That way you know if they need replacing. But they make noises anyway, even when only 5k miles old, so i wouldn;t know the difference.

As for the clutch, my older yaris (60K miles) make a noise when i'm holding the car still on a slight upward hill!

If you've had it serviced by toyota the little booklet they give the invoice in should give details on what the warrenty covers. I'm sure the clutch is mentioned.

Is it over 3 years and just a low mileage or still young? If its under 3 years and with that mileage it should be covered by the warrenty, no probs.

Also check ya manual.

DOM

[pickachu]

My car is 12K and not quite a year yet.It makes an odd noise when I hold it on the clutch on a hill but now it's started to make it when I just hold it normally. What was your noise put down to?

[Blaze]

General wear and tear isnt covered at all, i know its a pain but its not!

Your breaks sound like they need replacing, ours made a squeak when they needed doing.

But everyone here has told you that!

[pickachu]

Surely breaks can't need changing after 12K? Surely that can't be wear and tear? And now I'm worried as my yaris seems to be making the same noises as one that has done 3 times as many miles!

[ferrariboyuk]

My car is 12K and not quite a year yet.It makes an odd noise when I hold it on the clutch on a hill but now it's started to make it when I just hold it normally.  What was your noise put down to?

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I didn't do anything about my clutch noise. It doesn't happen that often, touch wood. You bought second hand then? Maybe it wasn't looked after by its last owner.

General wear and tear isnt covered at all, i know its a pain but its not!

Your breaks sound like they need replacing, ours made a squeak when they needed doing.

But everyone here has told you that! 

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yeah the brakes are ment to squeak as a warning but they do any time in some circumstances, new or old.

Take a look at them if you've got alloys, if the pads are passed the chamfer, then they might have had it.

I cant beleive that you need new pads though, i never got through mine that quick.

[pickachu]

I bought my yaris new and it's been making noises for the past few weeks. I only had it in for its 10K check up a little while ago. It's started to make the clutch noise more regularly over the past week or so. I guess I'm just going to have to take it into the dealer and see how much they try and charge me. I honestly didn't think these problems could be attributed to wear and tear like I'm being told by the dealer.

[Red Yaris 54]

It makes an odd noise when I hold it on the clutch on a hill but now it's started to make it when I just hold it normally. 

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Dont you think holding it on the clutch on a hill is "riding the clutch" and causing excessive wear?

Sorry to sound critical but dont you use your handbrake, dip the clutch, put it in gear, release the clutch to biting point, release the handbrake and go.

Never ride the clutch, or as you have found, it will wear out :(

As for the brakes.......everyone has different driving methods and it is possible to wear out modern brake pads within 12,000 miles but I would have thought that your Toyota dealer should have alerted you that the pads were getting low when he did your 10,000 mile healthcheck.

Sorry if this is not quite what you wanted to hear.

[ferrariboyuk]

so only u know how u drive it. try another dealer for another opinion. but u should be covered i'd say

[pickachu]

My yaris makes the noise when I have it on the handbreak and then bring it up to biting point to move off. It also does it when I do exactly the same thing if I have stopped when I am on the flat, e.g. at traffic lights. I was told that my breaks weren't checked when they did my health check.

[ratus9]

hi

I've had my brakes looked at under warranty 4 times they have skimmed them and change the pads at not cost to me and i tend to brake hard and cause them to warp.

as for the clutch not sure what the noise is but i have had my clutch bearings change with no cost to me all under warranty

so unless the clutch is slipping then i don't see why they wont look into it and as for the brakes check to see how much pads are left on them if there less than say 5mm then they need changing..and is wear and tear...also there is some paste they can put on the back of the pads to reduce the squeal too.

but do go to another dealer but just say that u have squeaky brakes and noisy clutch and see what they say....

[pickachu]

How old/how many miles had your yaris done when they looked at them under warranty? Sounds like you have a better dealer than me....

P.S. Nice rat. Looks like one of my rats.

[Red Yaris 54]

My yaris makes the noise when I have it on the handbreak and then bring it up to biting point to move off.  It also does it when I do exactly the same thing if I have stopped when I am on the flat, e.g. at traffic lights.  I was told that my breaks weren't checked when they did my health check.

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I have just checked my "Service and Warranty" booklet....issued with all new Yariis.

Pages 20 & 21 - Section 8 lists those operations that should be carried out at the 10,000 (Intermediate service)

Take a look at your book.

"Intermediate oil and filter service, with additional Health & Safety checks carried out by your authorised Toyota centre.....every 10,000 miles or one year, whichever comes first.....will cover the areas of braking system, steering system, lighting & tyres

Engine oil & filter..................................replace

Air filter...............................................inspection

Automatic Transmission fluid.................inspection

Exhaust pipes & mountings....................inspection

Air conditioning filter.............................inspection

Brake pads and discs............................inspection

Brake fluid...........................................inspection

Tyres, Lights, Wiper Blades, washer fluid....inspection

So as you can see, the dealer SHOULD have inspected your brake pads & discs at the 10,000 mile healthcheck.

You paid for it, so I would suggest that you take a trip to them and wave the booklet in front of their faces until you get satisfaction.

Sorry that this has been a long post, but thats what it says in my book.

Let us know how you get on

[pickachu]

Thanks for that, it's very helpful. So I had the check up about 4 weeks ago and this has been going on for 2 weeks...seems to me that the dealer should have picked it up if there was a problem. So maybe that will give my argument a little bit of help? Although saying that, would an inspection have picked up if they need cleaning? (Having talked to a few people, the breaks may need cleaning). I have no idea, I'm not mechanical in any way. :-(

[Red Yaris 54]

Thanks for that, it's very helpful. So I had the check up about 4 weeks ago and this has been going on for 2 weeks...seems to me that the dealer should have picked it up if there was a problem.  So maybe that will give my argument a little bit of help?  Although saying that, would an inspection have picked up if they need cleaning?  (Having talked to a few people, the breaks may need cleaning).  I have no idea, I'm not mechanical in any way. :-(

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To inspect a component properly it needs to be clean.............otherwise you could not see if it was damaged or needing replacement.

Get along to the dealer...be firm but polite and get satisfaction.

By the way a seperate leaflet issued with my Yaris states

"Toyota Guarantee

After Sales Service

Fix your vehicle correctly the first time or make good free of charge"

That is not what they did to your brakes on the 10,000 mile healthcheck........so get it put right and an apology/compensation

[pickachu]

Thanks for that, it's very helpful (again!). Hopefully I can get this sorted out now, although I think I'm going to have a hard job convincing them that it should be covered by warranty and that they didn't check my breaks correctly when I took it in for it's health check.

[seveer unaek]

Your squeeking brakes are 100% definatley covered under warranty. It's a KNOWN Yaris fault. They trying to make money out of you. I had mine in the first year it was bought.... they cleaned them, and they still squeeked intermitently.

After 1st year service, they still did it, so got them checked again... squeek stopped for a while, then it came back (around 18,000 miles this is)... they cleaned and greased all the brakes and the squeek has been absent ever since. All done under warranty. I now have them squeeking again, but that's because i have no pads left!

The cluthch trouble is also coverable under warranty... mine made an odd noise once or twice, and i thought nothing of it, then it got a bit heavier... took it in and it needed a new clutch cover... all done under warranty.

Take it in to them... threaten legal action if they don't sort it as it IS covered under warranty. If they refuse to fix it, take it somewhere else, send them the bill and if they don't pay... small claims court.

It sounds drastic i know, but they are tyring to get out of paying in anyway they can. Does my head in... cheeky ar5eholes!

[ferrariboyuk]

good work seveer uneak. And its nice ot know that i'm not the only one who feels that way about toyota!

pickachu: You should get a check list of the work they carried in the service. No doubt the brake part would have been ticked, but if you were told they weren't inpsected then have em big time! Its probably a ***** up though by the service desk person. One told me that my 1.0 gls had brake discs at the rear! Er, no it hasn't! It has drums!

[ratus9]

How old/how many miles had your yaris done when they looked at them under warranty?  Sounds like you have a better dealer than me....

P.S. Nice rat.  Looks like one of my rats.

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hi

the last time was a month back and its got 36k on it and the even changed the rear disc too for they where corroded shame they didn't change the pads too. generally its been every service or in between...hope u get it sorted...

thanks about the rat unfortunately he has since died but he was big needed two hand to hold him his name was bungle we still have zippy as for George the same dead, we have some more will change it when i remember me password...