Main Toyota Dealer

May 23, 2006

14 days ago I had a new drivers door lock fitted at a cost of £205 the work was done at Toyota Blackpole road main dealer workshop, the lock has now come away from the door each time I pull to open the door the whole lock plate comes away from the door body? The door speaker front panel is hanging off; a screw is missing from the inside door panel so that is loose, trouble is I am worried about letting them touch my car again as they are incompetent or have fools working for them, who could I complaint to or take action through anybody know :help: cheers Jim.

May 23, 2006

No need to worry - they HAVE to do the job properly or they are under risk from Trading Standards let alone Toyota GB!!!

Ask to speak to the Head of The Service department and speak Frankly about your concerns - But be polite at this point - Ask for the work to be supervised and tested fully by the chief technician.

They HAVE to re-do it! And it has to be RIGHT!

May 28, 2006

No need to worry - they HAVE to do the job properly or they are under risk from Trading Standards let alone Toyota GB!!!
Ask to speak to the Head of The Service department and speak Frankly about your concerns - But be polite at this point - Ask for the work to be supervised and tested fully by the chief technician.
They HAVE to re-do it! And it has to be RIGHT!

HI gordypix many thanks for your reply I am going back after the bank holiday, I will do as you say see how I get on, sorry about delay replying I did not realise I had an answer back I thought I would have an email telling me? Cheers Jim.

May 31, 2006

No need to worry - they HAVE to do the job properly or they are under risk from Trading Standards let alone Toyota GB!!!
Ask to speak to the Head of The Service department and speak Frankly about your concerns - But be polite at this point - Ask for the work to be supervised and tested fully by the chief technician.
They HAVE to re-do it! And it has to be RIGHT!

Hi gordypix, you were right I took the car back saw the service manager who has booked it in for this friday it would have been done there and then but he had to order new parts as the speaker grill on the door had been broken- a fixing screw on the door panel had been left off and they will tighten up the door handle. I hope it comes out ok,many thanks for your time and help cheers Jim. :thumbsup:

June 2, 2006

No need to worry - they HAVE to do the job properly or they are under risk from Trading Standards let alone Toyota GB!!!
Ask to speak to the Head of The Service department and speak Frankly about your concerns - But be polite at this point - Ask for the work to be supervised and tested fully by the chief technician.
They HAVE to re-do it! And it has to be RIGHT!
Hi gordypix, you were right I took the car back saw the service manager who has booked it in for this friday it would have been done there and then but he had to order new parts as the speaker grill on the door had been broken- a fixing screw on the door panel had been left off and they will tighten up the door handle. I hope it comes out ok,many thanks for your time and help cheers Jim.

I got the car back today they have fixed the door handle, they said a spring washer had cracked under the retaining bolt,they fitted a new speaker grill to the door and put a new door trim fixing screw, you were right and I thank you for your time and help :thumbsup: Jim.