Build Quality Issues?

[john_e]

Has anyone else had any issues with the build quality of their Auris? Since delivery 3 weeks ago, mine has had a rattle coming from the cowling around the instruments. It's driving me mad and driving around with my finger pushing the trim so that it stops rattling isn't really a long-term solution. :ffs: There's also a rattle coming from somewhere over on the passenger side. Not impressed at all. Finally, not all of the interior trim marries up properly, some of the plastic trim on the door pillars doesn't fit well at all.

I've got to say I'm very surprised, and disappointed as this isn't what I expected from a Toyota...oh sorry I remembered, it was built in the UK. Problem solved.

[K19NE G]

Has anyone else had any issues with the build quality of their Auris? Since delivery 3 weeks ago, mine has had a rattle coming from the cowling around the instruments. It's driving me mad and driving around with my finger pushing the trim so that it stops rattling isn't really a long-term solution. :ffs: There's also a rattle coming from somewhere over on the passenger side. Not impressed at all. Finally, not all of the interior trim marries up properly, some of the plastic trim on the door pillars doesn't fit well at all.

I've got to say I'm very surprised, and disappointed as this isn't what I expected from a Toyota...oh sorry I remembered, it was built in the UK. Problem solved.

I have yet to sit inside an Auris (have only peeked in from outside!) and from my experiences with the UK-built Corolla I'm not surprised! The gap above the radio issue was never dealt with properly by Toyota and the gap is still there today on 07 reg Corollas, some 6 years after the E12 was released - what a joke!

I'm sure though if you put the pressure on Toyota NOW and tell them you've aired your frustrations on TOC and other forums that they will start to listen and perhaps bring out a fix ASAP???

Saying that, in recent months I've been driving a new Golf, Focus and IS220d and they all have rattles of some sort which would drive me nuts if it was my own car (they're all hired or work 'float' cars) so you couldn't really say that the Auris is any worse than any other brand....

[kian]

I don't know if it's a build issue...But recently (started 4 weeks ago) my Auris (1.6 MMT TR) has cut out twice.

The first time I was stationary at some traffic lights. I thought I'd stalled. I tried to turn the ignition, but couldn't, I realised I was still in gear, so tried to put into N. The gear stick would not budge an inch. I had to take the keys out of the ignition and stick the key into the slot on the gear box to 'reset it' I was then able to shift the stick into manual (E) mode and re-start the car.

Then this weekend, we were just getting off the M25 I was moving around 40 mph and then the car just lost power and came to a stop.

Again I had to follow the procedure above.

I took the car in to MrT yesterday and they took it in for diagnostics. they even took it on a 30 mile drive to try and find the problem.

Neither showed a fault what so ever. The guy said he had never heard of this problem happen before, and especially when there were no fault codes on the computer. He said he checked a Toyota Database where service centers will include any strange faults with their cars on to share the fault with all toyota service centres, but nothing was there.

The advice he gave was that if it happens again, they'll book it in for a week or so and see if they get the cut out for them.

Has anyone ever experienced this fault on their Auris or in fact any other vehicle?

[geoffb]

On the build quality front one of the things that helped me to make the decision to buy my current E12 Corolla was that it is a T-Spirit and the dealer assured me it was made in Japan (which it is)

Having said that, I have had an irritiating rattle from the glove box that I have traced to the fusebox cover - now fixed with a small wedge of cardboard

Having seen the inside of the Auris which IMHO looks rather too plasticky I'm not suprised that the trim isn't too well fitted on some cars.

Hope you guys get the problems sorted though. Not at all what you want when you should be enjoying the fun of a new car

[vicb]

I don't know if it's a build issue...But recently (started 4 weeks ago) my Auris (1.6 MMT TR) has cut out twice.

The first time I was stationary at some traffic lights. I thought I'd stalled. I tried to turn the ignition, but couldn't, I realised I was still in gear, so tried to put into N. The gear stick would not budge an inch. I had to take the keys out of the ignition and stick the key into the slot on the gear box to 'reset it' I was then able to shift the stick into manual (E) mode and re-start the car.

Then this weekend, we were just getting off the M25 I was moving around 40 mph and then the car just lost power and came to a stop.

Again I had to follow the procedure above.

I took the car in to MrT yesterday and they took it in for diagnostics. they even took it on a 30 mile drive to try and find the problem.

Neither showed a fault what so ever. The guy said he had never heard of this problem happen before, and especially when there were no fault codes on the computer. He said he checked a Toyota Database where service centers will include any strange faults with their cars on to share the fault with all toyota service centres, but nothing was there.

The advice he gave was that if it happens again, they'll book it in for a week or so and see if they get the cut out for them.

Has anyone ever experienced this fault on their Auris or in fact any other vehicle?

yes my auris has cut just once just after starting

but before e mode selected, tried to restart engine turned over but no go

key removed, held away from colume, replaced and car started

my car is m/m ,is fault just on m/m models ? vicb

[dawesy]

you know i take this 'oh its built in the uk so its cr*p' attitude personaly.please try to remember that ppl have to build these cars and when you build 600 per day and work 13 hour days some things may not be found.

i work at burnaston and the cars built there go through the same checks as theos built in japan, turkey (they too are building the auris so are you sure yours isnt a turkish one?) or any where else in the world.

every uk built auris goes down a belgian pave road to check for UIN (unusual interior noise). if you have a rattle please go back to your dealer as they will be logging complaints from customers so as to cure any problems, remember this is a new modle and as with all new modles there will be teething problems. at least you only have rattlkes to worry about not the car tipping over 'ala A class style'

[K19NE G]

you know i take this 'oh its built in the uk so its cr*p' attitude personaly.please try to remember that ppl have to build these cars and when you build 600 per day and work 13 hour days some things may not be found.

i work at burnaston and the cars built there go through the same checks as theos built in japan, turkey (they too are building the auris so are you sure yours isnt a turkish one?) or any where else in the world.

every uk built auris goes down a belgian pave road to check for UIN (unusual interior noise). if you have a rattle please go back to your dealer as they will be logging complaints from customers so as to cure any problems, remember this is a new modle and as with all new modles there will be teething problems. at least you only have rattlkes to worry about not the car tipping over 'ala A class style'

Apologies if you think my little rant was directed at you or the guys who build the cars dawesy... it wasn't! I just couldn't understand how Toyota could let a problem like the gap on the Corolla dash go unnoticed for 6 years when it's probably the thing a driver notices most cos they're looking at it everytime they drive the car! It's the powers that be that don't seem to action things...

I did say though (and have in the past) that people would have as many if not 10 times more problems with other car brands... sadly I'm seeing more and more problems with the Toyota range as most of our company car fleet are Toyota Corolla, Avensis, Prius and Verso! :(

[kian]

when it's probably the thing a driver notices most cos they're looking at it everytime they drive the car! It's the powers that be that don't seem to action things...

I look at the road and obsticles in my way, side and behind not the dash :P

[K19NE G]

when it's probably the thing a driver notices most cos they're looking at it everytime they drive the car! It's the powers that be that don't seem to action things...

I look at the road and obsticles in my way, side and behind not the dash :P

You took me up wrong - I was talking about the gap in the dash of the Corollas and not the rattle in the Auris! :D :P Believe me... you can't miss it... especially when the headunit tries to "fall out" of the dash"

[kian]

when it's probably the thing a driver notices most cos they're looking at it everytime they drive the car! It's the powers that be that don't seem to action things...

I look at the road and obsticles in my way, side and behind not the dash :P

You took me up wrong - I was talking about the gap in the dash of the Corollas and not the rattle in the Auris! :D :P Believe me... you can't miss it... especially when the headunit tries to "fall out" of the dash"

he-he-he....To tell you the truth, I've not noticed any gap in the Auris...do they use the same stereo as the Rollas?

[moonstone mart]

There is a fix for the Corolla dash/radio fitment gap.

A bulletin was release a while ago stating to the dealers what to do to rectify the problem and different clips are available to order.

If not already visited your dealer, it might be best to go see them about the gap as i know some do get pretty bad!

Mart

[K19NE G]

There is a fix for the Corolla dash/radio fitment gap.

A bulletin was release a while ago stating to the dealers what to do to rectify the problem and different clips are available to order.

If not already visited your dealer, it might be best to go see them about the gap as i know some do get pretty bad!

Mart

They've been replacing dash tops and clips and trimming bits off the inside of the dash for years but the problem always came back... unless these are new clips???

[moonstone mart]

I think the clips are larger than the standard fitment ones, not sure if they have changed them again though.

I have done a few of the dash fixes and we havent had one come back yet, i suppose its all down to how well carried out the fix is?

Mart

[dawesy]

to be fair yes there are some niggles like this but thats down to design and the same drawings are used no matter where the car is built

some things take time to sort.

as i said, its worth taking the car back to the dealer for the rattle, as its possibly an easy fix.

[Grippen]

Has anyone else had any issues with the build quality of their Auris? Since delivery 3 weeks ago, mine has had a rattle coming from the cowling around the instruments. It's driving me mad and driving around with my finger pushing the trim so that it stops rattling isn't really a long-term solution. :ffs: There's also a rattle coming from somewhere over on the passenger side. Not impressed at all. Finally, not all of the interior trim marries up properly, some of the plastic trim on the door pillars doesn't fit well at all.

I've got to say I'm very surprised, and disappointed as this isn't what I expected from a Toyota...oh sorry I remembered, it was built in the UK. Problem solved.

I read this and I had to answer you. I think all cars have minor bugs in the beginning and this is confirmed by my girlfriend which works in the automotive industry as so she told I would have problems since the car was so new.

In my case I think I'm lucky and according to what I read here we haven't seen so many serious bugs. I also detected a small rattle coming from the passenger side right side since I'm in Portugal. I also noticed that my seat makes a squicking noise. In both cases I can only detect them if the road is rather bumpy and the radio is low thats why I only detected this last week.

Other bugs that need to be corrected and my dealer is aware is regarding:

1 - Low fuel information was badly translated to portuguese. since the word fuel is rather big in portuguese and wouldn't fit the scree (combustivel) the devided to put gasolina (gasoline) and diesel (gasoleo) the problem is they all say gasolina lolol a rather serious matter if we were in US. anyway the dealer called me and they were aware of this. They will start to call all the auris and proceed with a software update. I must say I really don't care because I use english in the menus.

2 - My light sensor is not working properly since in auto mode if I leave the car and lock it when night falls the lights will turn on automatic. I also think this is a software bug and I question myself if other if not all the auris have this problem and people think its a normal behavior. I believe it's software since the sensor itself works well. And when I open the door the lights go off. Only when I lock it this happens.

I will try to go to my dealer in the next weeks to try and solve 3 of these 4 bugs (the translation problem I have to wait in line since they will call each car one by one).

Resuming they are not so serious I think they can be solved easily. Just to think that a friend of mine bought a brand new Audi A3 almost 3 years ago and he had all sort of problems, replacing sensors and transmission, AC didn't work, radio not working, car shakes when you reduce/brake above 120km/h, oil consumption above normal, etc... makes me realize this are minor bugs and not problems.

[dawesy]

lights shoul turn off in auto mode when ignition is turned off. all the ones ive driven at work with auto lights do anyway

[OldSkoO1]

Very happy with build quality of my T180

Nothing squeeking or rattling for me - only when i go over some very rough ground do i hear a faint creek from somewhere. The ride is so silent and the T180 just glides along.

Only thing i did notice was a high pitched whistle when i go over 65mph but i think thats gone - maybe the greece on the bodywork or tyres in the wind from when it was new.

[Grippen]

Just thought of sharing this with everyone since it may happen to some others. This only applies to cars with alarm but not the factory alarm.

As I said above my Auto mode of the headlights does not work properly. My car didn't had alarm (all Sol 1.4 D4D version don't have, don't know about other versions) but the dealer gave me one as an offer a Tecnimasters alarm.

Of course this is not a factory alarm as so they probably had to do some connecting and configuration of my remote control key in order to integrate it with the toyota key without the need of an additional remote. I do see the volumetric sensors and also the off lock of the alarm.

As I described when I open the doors the headlights go off (if they are on because off low light conditions) but when I lock the car using the remote therefore, activating the alarm, the headlights turn on again. If I open the car (alarm goes off) I open the door and the healights go off. You probably noticed that the system is having a mirror behavior.

So I made a test today, decided to lock the car just with my key therefore, keeping the alarm off and guess what headlights don't go on. Only if I press the button of the remote they go on.

As so I detected the problem which is related to the alarm either they missed some connection or simply didn't connected it. I guess it will something new to them since the car is new and the corolla didn't had the light sensors I guess as so they assumed a corolla alarm would work 100% on an Auris, or it's simply a bad connection.

I will go to my dealer on friday hope they can solve this pretty quick. But I detected the problem so I think it will be more easy and fast for them to fix it now, at least I hope so....

[Grippen]

Yesterday went to the Toyota service in Lisbon (not the dealer from where I bought the car) to try and solve above all the Auto mode problem/alarm. Finally its solved now they are working 100% perfect along with the alarm.

As I reported before the main problem was the alarm because when locked with the key the system was working fine. I don't think this will be helpful to anyone else expect Portugal Auris owners. As so if you have an Auris with headlights sensor, a Tecnimasters Alarm and you cannot leave the Auto mode on when you lock the car and your dealer cannot solve the issue please note that there is a solution for these.

Tell you dealer to contact Toyota Salvador Lisbon headquarters and I'm sure they can communicate the solution.

As for the noises on the dashboard so far they are solved altought in bumpy roads I start to ear them specially on the right side. I think this will be back to the same. But here this is more of a construction problem. Hopefully Toyota will soon be aware of this and will find a conclusive solution since I read that other cars have the same problem.

[Ed_Shek]

Think I'll change to an auris once all the niggly faults have been fixed. Always the case with new models. Wait a year or so later and the next batch of cars will have improved build quality!

[newwy]

Regarding the British built cars to the Jap ones...well, I have had many different Toyota's over the past many years, including several Corolla's, a Carina E, Celica, Camry, needless to say the only dog of the bunch was the British built Carina....loads of problems with mis-firing engine, loss of power, water ingress etc. Got rid of it and will not ever buy a non Jap built car.

The best of the bunch was my beloved 1992 Corolla 1.6 Gli liftback. I had this car for 10 years and it had almost 180,000 on the clock and was still smooth with a capital S. In 10 years of ownership didn't have to do much to her, just regular oil changes. During the last year had to replace radiator and then she needed rear shocks so decieded to sell the old girl off, but by then she was 15 years old and been a brilliant servant. Of course she was made in Japan.

The old Celica I bought on a whim, was 18 years old and still a good strong car but it needed rear shocks so got rid again. In between all this I had the dog of a Carina. Started off fine, lovely example, 1996 car 1.8 Auto with only 37,000 genuine miles, but then developed the mis-fire and couldn't be fixed by several specialists, so got rid... I now have a 1997 Camry 2.2 Auto and this is like settling into your favourite armchair and floating along the motorway on air!

Nice cruising car.

Like I said all of the Toyotas I have owned have been wonderful....EXCEPT the Carina. Strange that this was the only non Japanese car amongst them all !!!!!!!!

Japanese build quality is superior.

[spankinauris]

I had a rattle comming from the passenger side.. Took ages to find out where it was but worked out it was from the seat. Took it into my garage and sat with the dude while he took the seat apart. We found out that there was a washer missing from the seat position levery thingy and he fixed it. Sometimes toyota garages can rock!

[Aldridge Andy]

I collected my brand new T180 on September 14th, and it has a "Passenger Side" rattle which I reckon is somewhere in or around the dashboard.

I have to say I'm quite surprised as it's a Toyota, and none of the previous have had any sort of problems. Hopefully once all the plastics settle down the problem will reduce dramatically or dissapear. I really don't fancy having by car pulled apart by a dealer.

As the "passenger Side Rattle" has been mentioned before, is it a known issue?

Thanks,

Andy.

[Grippen]

I collected my brand new T180 on September 14th, and it has a "Passenger Side" rattle which I reckon is somewhere in or around the dashboard.

I have to say I'm quite surprised as it's a Toyota, and none of the previous have had any sort of problems. Hopefully once all the plastics settle down the problem will reduce dramatically or dissapear. I really don't fancy having by car pulled apart by a dealer.

As the "passenger Side Rattle" has been mentioned before, is it a known issue?

Thanks,

Andy.

I really hope it is as I said I can report this to toyota in belgium I managed to find a contact there when I required an answer from them long before I bought my Auris. As I also reported I took it to a Toyota service and they sort of fixed it because I could still ear it although very low. This weekend I took a big ride more then 600 km trough all sort of roads and by the end of the day I could ear it loudly again. For sure I will report this at a Toyota service but this time I will go to the one next to work place. Before I went to the headquarters because in the one next to me they didn't had an electrician at the time and the alarm problem was a priority to me.

Let's see what the second Toyota service shop will do. I was there last week to ask for repair cost on those scratches I made 2 weeks ago on the right door and the body work guy was very nice. I also called there before and they were very nice on the phone. I will make another report when I go there. Tomorrow I will leave it there because of the scratches the expert from my insurance is going there. I will ask the body shop guy to ask someone from the mechanic section to check the rattles. I dont have it scheduled so I hope he goes for it.

[Parts-King]

I was working with Toyota in the 1970's (Yes I am that old), but you don't look it I hear you say, lol. In those days it was unheard of to have a warranty claim, rarely would anything go wrong, and they would NEVER leak oil. But in those days we probably only sold 100 cars per year at our dealership, maybe 5000 per year nationaly. Nowadays you sell hundreds of thousands nationaly, and source parts as cheap as possible from Europe, you are far more likely to see things go wrong, just because of the numbers involved, as there are just so many more vehicles being sold. On average, Toyota have far less claims per cars sold than most other manufacturers. In fact, some vehicle makes, including specialist German makes, have suffered terribly in recent years. The need to produce cheaper cars, cheaper labour, cheaper parts, in fact anything to do with cheap has had a msssive impact on quality. In those long gone days, it was not unheard of for a Battery to last 10 years, they may last 5 years now, still good quality, but not as we knew it, I think that has more to do with our perception of quality, and not a lot to do with where it was built.

Kingo