Run Flat Puncture

[eanjohn]

Hi all got a puncture in the rav on tuesday (run flats ) took it to dealer who exchanged the wheel no problem,

i,ve only done about 2000k so my tyre was like new (new=6mm mine 5.6mm)

any way the manager was not brave enough to tell me a price and said i woud recieve a call in a few days

if there was to be any charges.

I got the call today? wait for it £71.00 ? Thats a suposedly susidized price.

Thats £71 to basicaly fix a puncture something any tyre place would charge a max £10 for.

Needless to say i told him what I thought and where he could shove his Bill, To which he replyed that he fully

understood why I was ****** off, and he would contact the powers that be and tell them of my grievances.

so now I am waiting for a call from toyota`s customer relations dept.

i,ll let you know the out come.......ean

[sywy]

That is cheap!!!

I had to pay £200 PLUS VAT for my tyre, and it took me nearly 2 days to get it replaced.

You got the whole wheel replaced? My dealer (and 3 others), as well as Toyota GB themselves, have said that the wheel replacement scheme was being withdrawn.

You must has got lucky, and went to a dealer that had not been 'converted' yet.

BTW, from the photocopy of the tariff table I got from last October when I bought my car, a tyre with between 5 and 6mm would have cost £27.71 to replace/repair.

[bjw]

I would not build your hopes up as regards Toyota customer relations in my dealing with them I have found arrogant ,unhelpful and as good as a chocolate teapot if you know what I mean .

I am not a fan of run flat tyres but would point out if it was a normal tyre the chances of it being able to be repaired are slim perhaps 1in10 with the new rules and regulations regarding how close to the centre of the tyre the puncture has occurred rules out the majority of puncture repairs

Gone are the days when you could just insert a new inner tube in a tubeless tyre

[cfc1]

http://www.etyres.co.uk/consumer-informati...-flat-tyres.htm

Something you guys might find interesting.

[chatman]

That is cheap!!!

I had to pay £200 PLUS VAT for my tyre, and it took me nearly 2 days to get it replaced.

You got the whole wheel replaced? My dealer (and 3 others), as well as Toyota GB themselves, have said that the wheel replacement scheme was being withdrawn.

You must has got lucky, and went to a dealer that had not been 'converted' yet.

BTW, from the photocopy of the tariff table I got from last October when I bought my car, a tyre with between 5 and 6mm would have cost £27.71 to replace/repair.

Kingo may shed some more lite on this issue...being a Toyota Parts Man............

We all aired our concerns on this issue with the run flats and Toyota's complete lack of resolving any that occurred...and they did!!!!

Charging £71 for a puncture is shocking.....Toyota PR monitor this site, and we pointed them in direction of this issue...lets see if they have anything more to say....

[eanjohn]

BTW, from the photocopy of the tariff table I got from last October when I bought my car, a tyre with between 5 and 6mm would have cost £27.71 to replace/repair.

leaves a very bitter tast don`t it, especially Since this has been going on over two years, you would have thought toyota and Bridgestone would have come up with a proper solution,

And from what the workshop manager was saying they ain`t even trying to find a solution,??

If you still have tariff table i wouldn`t mind a copy thanks....ean

ps; tyre was definatly repairable it was a poxy little 20mm wood screw right in the middle of tyre.

[eanjohn]

hi all

Come on Kingo you must be able too let us know if the tariff table that SYWY is on about exists,

or at least give us some idea of the price you would charge to exchange a flat tyre with 5.5mm

of tread........ean

[chatman]

ps; tyre was definatly repairable it was a poxy little 20mm wood screw right in the middle of tyre.

The wife's convertible has no spare tyre as the roof fills the boot when down...but she has the sealant cans...last puncture cost us £65 for new tyre as the RAC man plugged the hole rather well...too well in fact the tyre garage was unable to repair....not a fan of the run flats or tyre repair stuff.... :( :(

[cfc1]

ps; tyre was definatly repairable it was a poxy little 20mm wood screw right in the middle of tyre.

Just because it was a screw in the middle of the tread doesn't mean it definately repairable... we, as tyre fitters.. have to check for any damage that may have been caused to the inner structure of the tyre caused by heat from running the tyre with low or zero pressure, with runflat tyres this is more difficult to check, this is why there is debate within the tyre industry as to whether or not it is advisable to repair them. If you read the article I linked to above you will see that different manufactures have totally different views on the subject and untill more research has been done on runflat tyres then all we (tyre fitters) can do is go by the manufacturers recomendations.. some say 1 minor repair is ok as long as there is no visable damage to the tyre, some say no repairs are permitted.

[sywy]

If you still have tariff table i wouldn`t mind a copy thanks....ean

Just tried to send you a scan of it, but your email is set to private.

[eanjohn]

If you still have tariff table i wouldn`t mind a copy thanks....ean

Just tried to send you a scan of it, but your email is set to private.

SYWY pm sent, thanks much appreciated...ean

[duncerduncs]

You're lucky you've got you're original wheel back! My local dealer took off my wheel for repair and forgot to write down the code for it

Now they're left with a wheel they can't use and I've got their spare wheel (which is coded to the car)!

[eanjohn]

You're lucky you've got you're original wheel back! My local dealer took off my wheel for repair and forgot to write down the code for it

Now they're left with a wheel they can't use and I've got their spare wheel (which is coded to the car)!

No that is how the wheel exchange works, they "toyota" take your wheel & tyre, give you a New wheel & tyre and they then charge you for how much tread you have use.? and boy are they charging ...ean

[sywy]

From the info I sent you (I trust you have received it now), the prices seemed reasonable, but obviously from your experience (and mine) they are not using that info. :(

I'd still like see what Kingo (from a dealer perspective) has to say about the wheel exchange scheme.

[chatman]

From the info I sent you (I trust you have received it now), the prices seemed reasonable, but obviously from your experience (and mine) they are not using that info. :(

I'd still like see what Kingo (from a dealer perspective) has to say about the wheel exchange scheme.

Kingo if your watching this thread, your experiance and comments will be apreciated on this issue.

cheers :thumbsup:

[eanjohn]

From the info I sent you (I trust you have received it now), the prices seemed reasonable, but obviously from your experience (and mine) they are not using that info. :(

I'd still like see what Kingo (from a dealer perspective) has to say about the wheel exchange scheme.

Kingo if your watching this thread, your experiance and comments will be apreciated on this issue.

cheers :thumbsup:

Hi all & thanks for reply`s

It would be nice if toyota pr & kingo, who have obviosly seen this thread could give us some idea of their practices

in dealing with the problems of run flat tyes or to at least confirm or deny the authenticity of the following document

[chatman]

Nice one eanjohn :thumbsup: Any RAV owners with these type4 of tyres should use this document in negotiations with there Toyota Dealers.

Being charged and exorbitant cost to replace tyres....Are these only being done by Toyota dealers or can users get these changed or repaired by reputable tyre dealer/Fitters...

[sywy]

At present, only Toyota dealers can do it, as you need 2 special (& expensive apparently) machines to take the tyre off!!

eanjohn, may be a good idea to put 'kingo please look in' or similar in the thread title?

[duncerduncs]

Being charged and exorbitant cost to replace tyres....Are these only being done by Toyota dealers or can users get these changed or repaired by reputable tyre dealer/Fitters...

Chatman,

This seems to be a very confusing issue even for the dealers! I've had a whole new tyre and alloy wheel fitted to my car, under warranty for free, as the original wheel was leaking air from the valve. After reading what eanjohn has posted, it seems that I should've been charged for it

It also raises the point of what T180 owners will be charged when they need to replace tyres due to tread wear, I have a horrible feeling that I'm going to have to change my front tyres at my 20k service (the wife drives like Lewis Hamilton... ) what will cost me?

Finally, all T180 owners are stuck with using dealers as the run flats require specialised equipment. Having rung round a few places in Reading, no-where will touch them

It seems that Toyota have tied the hands of T180 owners on their tyres tighter than my wife does mine to the bed posts....

[chatman]

Chatman,

This seems to be a very confusing issue even for the dealers! I've had a whole new tyre and alloy wheel fitted to my car, under warranty for free, as the original wheel was leaking air from the valve. After reading what eanjohn has posted, it seems that I should've been charged for it

It also raises the point of what T180 owners will be charged when they need to replace tyres due to tread wear, I have a horrible feeling that I'm going to have to change my front tyres at my 20k service (the wife drives like Lewis Hamilton... ) what will cost me?

Finally, all T180 owners are stuck with using dealers as the run flats require specialised equipment. Having rung round a few places in Reading, no-where will touch them

It seems that Toyota have tied the hands of T180 owners on their tyres tighter than my wife does mine to the bed posts....

I feel Kingo may not answer this question...Being A Toyota Parts man. Think he will not want to get involved in this. Far play to him he is only doing what the dealer can as Toyota have made this a rod for there own back...What with the DMF and Clutch issues on the 4.2 models and now this on the FLAGSHIP T180 model (and any other model that uses them) are the Avensis, Auris and Versio models experiencing the same difficulties... not very good PR. And Toyota PR are watching this (I hope) Just out of interest what do other manufactures do in this scenario. I believe most Minis and BMW have these...seen this mentioned on here somewhere...or is that another hornets nest to open up or as someone said "A whole can of Whoopi" :crybaby:

[Fujisan]

Chatman,

It also raises the point of what T180 owners will be charged when they need to replace tyres due to tread wear, I have a horrible feeling that I'm going to have to change my front tyres at my 20k service (the wife drives like Lewis Hamilton... ) what will cost me?

It seems that Toyota have tied the hands of T180 owners on their tyres tighter than my wife does mine to the bed posts....

I believe most Minis and BMW have these...seen this mentioned on here somewhere...or is that another hornets nest to open up or as someone said "A whole can of Whoopi" :crybaby:

Duncerduncs,

Try getting your wife to drive like Ralf instead of Lewis...........that way your tyres will never wear out

Not sure what to say about the bed posts

Chatman,

I think BMW/Mini have a different run-flat system with super stiff side wall tyres instead of the Toyota inner doughnut system.

I know a few Mini owners who have changed their tyres to cheaper ordinary tyres when the run-flats have worn out.

[sywy]

I feel Kingo may not answer this question...Being A Toyota Parts man. Think he will not want to get involved in this. Far play to him he is only doing what the dealer can as Toyota have made this a rod for there own back

We're (well I'm) not asking him to give us his opinion on the whole situation, just what the official Toyota stance is, as it seems that each dealership is working from a different set of rules.

[sywy]

I think BMW/Mini have a different run-flat system with super stiff side wall tyres instead of the Toyota inner doughnut system.

I know a few Mini owners who have changed their tyres to cheaper ordinary tyres when the run-flats have worn out.

I believe that is true. I've asked this before, but what's to stop us getting the 'donut' removed, and using ordinary tyres. I believe (could be wrong) that this is the problem, and is why special machines need to be used. I believe (and again I could be wrong) the tyres themselves are nothing special. Can you get our size tyre as 'std' run flats, with the stiff walls? Or would the RAV be too heavy to be supported by these tyres, when 'flat'. Failing that a tyre puncture repair kit, like the XTR, would suffice.

[duncerduncs]

Try getting your wife to drive like Ralf instead of Lewis...........that way your tyres will never wear out

That's easier said than done, I'm sure she has a little bit of Lewis inside her...

[Fujisan]

I believe that is true. I've asked this before, but what's to stop us getting the 'donut' removed, and using ordinary tyres. I believe (could be wrong) that this is the problem, and is why special machines need to be used. I believe (and again I could be wrong) the tyres themselves are nothing special. Can you get our size tyre as 'std' run flats, with the stiff walls? Or would the RAV be too heavy to be supported by these tyres, when 'flat'. Failing that a tyre puncture repair kit, like the XTR, would suffice.

What tyres do they use on the Lexus RX 4x4?

DutchRav put Lexus wheels on his 4.2 RAV and they looked wonderful....with I guess standard tyres.

I think, I guess, the RAV would be to heavy to use super stiff side wall tyres, when flat.

Remove the doughnut and just standard tyres with a puncture repair kit.........it must be possible, I guess.